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Discussion on PhotoMe | Portfolio WordPress

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1077 comments found.

Hi,

Thank you for purchasing.

I checked your site on Safari 14 and it’s working fine. Please see screenshot here https://prnt.sc/urm2n6 and https://prnt.sc/urm2ud

Hello, After many years of having this awesome theme, It seems like my homepage galllery kenburns is no longer working and now a blank page. I have tried many things but no avail. You can see for yourself at https://www.beloveful.com . hopefully you can diagnose what the problem is. Please help!

regards,

Tony

Pleas login with your purchased account so we can continue providing support for you.

My friend who helped me build my website is the one who purchased it under his account with my cc. His account handle is Karkartar82. This is the best I can do.

Hello, just a quick question: I have build a portfolio item with your builder, i admit i put lots of blocks and things in one portfolio item, and now every time i try to change and save a new element, all other elements get canceled and just the last one remains on the page. I’m able to reimport the json backup every time, but it seems like I can’t do anything else on that particular portfolio item. Also when importing the json, it forgets the column setting, maybe I pressed the minus symbol to make a single line with three elements, and that doesn’t get saved on the export file so i have to redo that every time I import the backup json. Hope i made myself clear, thanks!

Hi,

Thank you for purchasing.

Please make sure you update to the latest version of theme. Also could you please also make sure you update all required plugin.

Here is detailed instruction about how to update theme http://themes.themegoods.com/photome/doc/how-to-update-the-theme/

Bonjour, J’ai acheté il y a quelques temps le thème Photome. Je suis en train de finaliser mon site et j’ai un beug sur la partie intégration de mon compte Instagram en pied de page dans l’espace qui est prévu pour. J’ai bien été dans Réglages > Meks Instagram Settings > j’ai référencé mon compte Facebook et fait le lien avec mon Instagram et rien n’apparait sur mon site internet. Et à chaque fois que je souhaite tenter à nouveau cela me met ce message : “Vous avez déjà associé Meks Image Display à Instagram. Would you like to continue with your previous settings ?” Quand je mets oui, je n’ai rien derrière à part un message m’indiquant que je ne suis pas autorisée. Pouvez-vous m’aider à régler ce beug ? Merci beaucoup.

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hello, I already submit my question and they say to send my question here so what I have to do ? Sincerely https://www.filledaventures.com

Our support staff replied your ticket. Could you please continue there. Thank you for your patience.

I updated to Wordpress 5.5.1 and now all my theme functions are broken. Whats the best way to update the newest version of photome?

Hi,

Thank you for purchasing.

Please make sure you update to the latest version of theme. Also could you please also make sure you update all required plugin.

Here is detailed instruction about how to update theme http://themes.themegoods.com/photome/doc/how-to-update-the-theme/

Hi, is there a possibility to make the images in the flow gallery bigger / to change their hight? I disabled the reflection and now i want the images to be bigger. All the best, Daniel

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

sadly my support has expired … can you nevertheless just tell me, if it’s possible pls? The Link is: http://www.darkography.at/galleries/bergleben/

Hello, is it possible to change the looks of the button shortcake through css? I’m targeting the .button and .button.small classes but it seems it doesn’t change the appearance of the button. I’d like to add a border to the button rectangle. Thank you!

Hi,

Thank you for purchasing.

Could you please provide URL of page you mentioned so I can check it for you please.

​Hello, Please I need help with few things: 1) I need to change aspect ratio of all images to 3:2 (but when opened in lightbox- original size, there will be original proportions of photo how it was shot) 2) Cancel sticky menu (menu wont be sticky anymore) 3) No zoom and no + sign on thumbnails on portfolios and galleries

I didnt use any support before I need just this Thank you

Hi,

Thank you for purchasing.

Please extend your support period so we can continue providing support for you. Thank you for your understanding.

Hi is this the theme i’m using? How can I find out? Where on wordpress does it state thank you? https://danmorrisphotography.co.uk/

No it’s not using Photo Me theme.

Do you know how I can find out? Thank you’

Since the most recent update to this PhotoMe theme and the latest WP update I keep seeing many jQuery error messages, most if not all pertaining to your theme. Here’s an example. 2020-10-21 09:17:12 https://davidcschultz.com/wp-content/themes/Old%20photome%20theme/photome/js/custom.js:775:12): jQuery.browser is deprecated https://davidcschultz.com/

Is this a Theme issue or something else? I don’t want to pay for additional support with ThemeGoods and then be told it’s the fault of WP or something else. Happy to pay if I need and it can be addressed.

WP V5.5.1 PhotoMe Version 5.1 Site: www.davidcschultz.com

Thanks!

Hi,

Thank you for purchasing.

I checked your site and there is no error pointed to theme files as you mentioned. Please see screenshot here https://prnt.sc/v5077f

All messages point to your 3rd party plugin “jquery-migrate-helper”

Thank you for your quick reply!

I installed that plugin after I had updated the PhotoMe Theme and WordPress. The site completely crashed before I installed that plugin. When investigating causes for the error messages I was receiving I found out that this was something that was happening to many WP sites due to the latest WP release. Apparently plugins and Themes that were not updated for this release were breaking.

It was recommend that this third party app would help in the meantime until plugin and theme developers updated their code. I know VERY little about this but after installing the jquery-migrate-helper plugin I was able to get the site running.

This is one of several articles I found regarding this issue.

https://www.searchenginejournal.com/wordpress-5-5-issues/377851/

Hi! It’s possible to have 1 column gallery? It not appear in the demo.

Hi,

Thank you for interesting.

For 1 column gallery, you can create it easily using WordPress visual editor. Just drag multiple images to the editor on page content.

Hello,

I have purchased a WP PHOTOME template and I have a problem displaying an image in the gallery and also, for example, parallax (homepage, gallery). www.laskykvet.cz Can you please advise me where the problem is?

Thank you

Hi,

Thank you for purchasing.

Please make sure you update to the latest version of theme. Also could you please also make sure you update all required plugin.

Here is detailed instruction about how to update theme http://themes.themegoods.com/photome/doc/how-to-update-the-theme/

Disappointed with broken features. I have contacted support many times and have a ticket open with examples of things that are broken with the customizer and now haven’t heard any response in over 2 weeks about the issue that effects every version of Photome. Also if your using a child theme to style and make changes to css its not being used since their system doesn’t load the child theme last making any overrides nearly impossible doing it the worldpress way with child themes.

Hi,

Thank you for purchasing.

It’s not theme issue but it’s basic knowledge of CSS code which is a custom modification. We can’t teach you on how to proper use of CSS code to overwrite some of theme CSS.

This is basica knowledge of CSS coding. You can read more information about “How is CSS specificity calculated?” here https://developer.mozilla.org/en-US/docs/Web/CSS/Specificity

you guys need to really freaking listen to what Im saying.. I will show videos of your system not working properly.. its not a good way to have a discussion especially when my tickets are not replied to for weeks. dont get into a battle with me you will lose this discussion and all I really want is my tickets to be responded to.. unfortunately since this hasn’t happen I have had to take measures to this.. I have been a web developer for almost 15 years so dont talk to me about basic knowledge.. you guys put your kirki-styles as the last loaded css, which in style sheets its all about cascading order so no matter what your inline styles are last overriding any other css style. Maybe you should talk to your developers before you ask me to learn about styles.. why not check your live site to see.. view-source:https://themes.themegoods.com/photome/demo/

Hi, does your page builder has a feature to create article templates? Is it possible to link copied articles with each other, so each copy get updated once the root article is changed?

Hi,

Thank you for interesting.

Did you mean to create a blog page using content builder and get update once new article is published?

I updated version 5.5.3 and the theme has several issues like does not display the different variation prices… Could you help me asap? I have an e-commerce that has stopped because of this :(

Could you please provide URL of page which has issue please.

sure, this one: https://kimgarza.com/product/live-by-a-compass-set-de-5/ it is a product that has two options and it does not display the cost of the options, so if people select the expensive one, it doesn’t say and if they shop it the website charges the cheaper one… also, same page in reviews, it does not appear the info… also I hace active the WhatsApp app that appears in the page and it does not appear :(

it works now!!! thank you very much for your support!!! :)

​Hi, I think I’ve met a bug in the code. I have two rows made of 3 Text Contained Content boxes, but the actual page shows the divs in the wrong way. Checking the CSS, I can see that after the 3rd box there’s a “last” applied and that is correct, but I see the same tag on the 5th entry, which shouldn’t be there and causes the 6th box to be on a new line. I’m running Photo Me 5.2.1

You can send it through form mail contact here https://themeforest.net/user/ThemeGoods

Hi, I sent the email but I got no reply.

Really sorry for the delay. I replied your email.

Bonstar

Bonstar Purchased

Hi, question. I enabled the top bar menu, but it only shows half of it?! The rest is covered with a white bar from the browser. This happens in Edge, Mozilla Firefox and chrome (Windows). Do you know how to solve this?

Hi,

Thank you for purchasing.

Could you please provide URL of page which has issue please. I will check it for you.

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