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258 comments found.

Hi guys I’m. Intrested. To purchase your theme. If i do it and i included the support package can you do the installation like the demo for me? Thanks.

Basically, yes. There is a demo data import option so you can get the exact demo on your website and build on it.

Hi i have purchased your theme and i want your help, i do not find the folder to install the theme and pass in second step to import the xml from dummy data folder. I must find i must solve this problem immediatly. I don’t have much time i must fix it tommorow. I have submit ticket on your support. But not answer yet. You can do something. I know you are in vacation but must help me to do it. Thank’s for your understanding.

Hi,

I think the guys on the help desk already responded. Please, use it for any questions you have. We don’t offer support in ThemeForest comments.

Thanks.

cloud9

cloud9 Purchased

Hi Guys, maybe im doing somethign wrong. The editor is HORRID. I know i have made previous post. But there is all i get in the CONTENT section of a page.

image_url="http://redcodn.com/photoform/wp-content/uploads/sites/11/2014/03/winners.png" title="Top theme" description="The theme really features tons of options and layouts. Also comes with the shortcode plugin that makes everything easy." ]/red_one_thirdred_feature image_url="http://redcodn.com/photoform/wp-content/uploads/sites/11/2014/03/customizable.png" title="Easy to customize" description="Everything is laid out simple and easy to use. The theme comes with documentation and screenshots. You can create super different layouts very easily." red_one_third/red_one_thirdred_spacer spacer_margin="40"red_banner_box box_image="/spotlight/wp-content/uploads/2014/03/hm2bg.jpg" box_bg_color="#fff" box_text_color="#f25860" padding_sides="40" padding_top_bottom="120" content_align="center" headline="We create emotion and style" button="Learn more" url="#"red_spacer spacer_margin="40"/red_titlered_list_posts post_type="portfolio" taxonomy="" term_name="" view_type="red-thumb-view" number_columns="3" number_posts="6" orderby="date" order="DESC" pagination="none" gutter="no-gutter" thumb_title_pos="{{thumb_title_pos}}" massonry="" red_spacer spacer_margin="60"red_title title="How much doest cost" subtitle="to get these services?" style="red-title-centered" easy-pricing-table id="99"[/red_spacer]

That isn’t a nice way to edit a page… please HELP.

cloud9

cloud9 Purchased

I still can’t get the pricing tables to display. This project is so far behind. ANy support you can provide is much appreciated.

Hello,

Did you check with our support team? Use the help desk for any questions you have.

Cheers!

Ivapix

Ivapix Purchased

Can you tell me how I can stop this sorting bug happening? Link is bellow:

http://wsphotography.us/gallery-category/weddings/

The images used are automatically cropped and made into JPGs. Gifs will not be used, only available like you said when using the default images.

Ivapix

Ivapix Purchased

How i can force it now? On older gallery posts gifs are still working.

I’m not sure that is available. Please submit a ticket on our help desk, the tech support team will assist.

Thank you.

Hey there! I’m curently trying to figure out the best way to add gallery item to the menu. Please tell me it’s not by putting gallery inside the post page. Is there any simple way?

Hi,

Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you.

Is that possible to hide part of the content, e.g. gallery in a post? and the insert read more tag doesn’t work. thanks!

Hello,

Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you!

mark8a

mark8a Purchased

Hi Guys suddenly today all my web site has this error: Fatal error: Call to undefined function red_get_template() in /home/gaboymaf/public_html/wp-content/themes/photoform/redshortcodes/custom-functions.php on line 93 What could the problem?

Hello,

Make sure you have the red shortcodes plugin installed. For any questions you have on the theme – please submit a ticket on our help desk: http://support.touchsize.com

Thank you!

mark8a

mark8a Purchased

Hi a submited a Ticket. Please help me to find out a solution my web site is offline for this issue

The ticket should have been responded a while ago. Please check ticket status. Thank you.

nikip

nikip Purchased

Hello, is the theme good for wp 4.4.2? thank you!

nikip

nikip Purchased

Hello, the link is not opening. ...

nikip

nikip Purchased

Ok I found the url link from your profile. .. and I send a ticket. .. ty

Thank you. Please be patient, somebody from our support will respond as soon as possible.

Thank you!

Outdated copies of some WooCommerce template files.

Hello,

Make sure you are using the latest version of the theme. Also, because WooCommerce now updates the files version each 3 days, you might get these kinds of notices. Anyway, everything should work fine, we will make sure we update our themes with the latest WooCommerce files.

Thanks!

I am in fact using the latest version. Thank you for responding as well. It appears the specific files that it says are outdated have not been updated with the theme since 2014. I have not had issues thus far but I wanted to bring it to your attention as I know longer have support so this is my only means of making an issue known.

You can keep reporting bugs and issues for the theme, even without support license active on our help desk. Also, if you wish, you can renew your license ;)

When I click the Toolbar Toggle, “Red Plugin” does not show up like the documentation shows under L) The Magic Plugin. I went to see if it was in the plugins in the zip file, but I don’t see it. How can I access this?

Hello,

Please submit a ticket on our help desk the the support staff will assist. http://support.touchsize.com

Thank you!

Hi, just bought the theme and trying to create my first gallery, added few pictures, published the gallery, but the images don’t show up on any settings. You can check it here: http://martontunde.hu/2016/04/16/teszt/

what’s the problem? please help!

Hello,

Check if your server allows to upload and crop images and if your images are large enough. If the problem persists please submit a ticket on our help desk. http://support.touchsize.com

Thanks.

indeed, if i upload small images it works. But where could i check these properties on the server? Do i have to talk with the server-provider?

Just submit a ticket and our help team will check it out for you and give you instructions from here.

Hi,

Could you tell me what the latest version of the theme is? I’d also like to see a changelog, where do I find that?

Also, is the latest version compatible with WP 4.5?

Thanks.

Hello,

The latest version of the theme is always shown on our website. http://touchsize.com/downloads/photoform

We try to include the changelog in the item descriptions. If you need more info, you can contact our support team on our help desk. http://support.touchsize.com

Thank you.

Hello, after i update my wordpress to 4.5.1 i have problems with the visual Editor. If I want to edit a page, this page is blank. If i aktivate text/code and switch back to the visual editor the content appears. But when i now update the content, the change doesn’t appears. Nothing happens. Do you have any ideas why this is happen? Thank you!

Hello,

First of all, try to disable all your plugins. This new WP update affected a lot of themes and plugins. Our themes seem to work fine, mostly problem appear because of plugins. If the problem persists, please submit a ticket on our help desk: http://support.touchsize.com

Thanks!

Thank you for your response. I found a workaround that works.

Edit your wp-config.php File and add under this 2 Lines

/** Sets up WordPress vars and included files. */

require_once(ABSPATH . 'wp-settings.php');

This Line:

define(‘CONCATENATE_SCRIPTS’, false );

Thanks for the tip. We’ll check it out ourselves.

I’ve updated my wordpress installation to 4.5.2, and now the visual editor for my Photoform theme isn’t working. Is there going to be an update to the theme soon?

Hello,

We are looking to provide an update this week. Make sure you update when you receive the notification (if you have them active on ThemeForest).

Cheers!

BTW, the theme has nothing to do with the editor. Try to disable your plugins. If the problem persists, please submit a ticket on our help desk. http://support.touchsize.com

I can’t seem to find the “What my customers say” testimonial box (on Homepage 3). What is it called??

Testimonials on this theme work with the WooTestimonials plugin. It should be available in the WP theme directory.

rafimim

rafimim Purchased

Hello,

I’m using Wordpress 4.5.3 and I cant’ seem to have access to the Red plugin in the admin panel… I don’t have the “Red” icon anymore, plus I always have this message at the top of the admin panel of wordpress: “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Red Shortcodes.”.

So yes, I’ve just updated to the latest version of Red Shortcodes (0.3) + udpated to the latest version of Photoform (0.8) and still not working.

Plus, since I saw this issue, without touching anything, the big slider that was on my homepage is not displayed anymore… the line that made it work is: red_gallery_post post_id=”4” gallery_layout=”scroll” But nothing is displayed anymore :/

Where can I find this gallery that has id 4? I remember before having this issues I had a UI somewhere where I could select the images for this gallery scroll, but I can’t find that anymore :(

Thanks in advance!

Hello,

Please use our help desk for any questions regarding the theme. Most probably this could be a plugin or JS issue. http://support.touchsize.com

Thank you!

Hello, I cannot update the Yoast SEO plugin. After 3.1 version, the plugin has a conflict with the theme and doesn’t show my content in the post’s editor. Yoast provided me support but it seems it is a problem with the theme. How can I solve this?

Hello,

Please update the theme to the latest version. If the problem persists, submit a ticket on our help desk. http://support.touchsize.com

Cheers!

It seems that visual composer and Yoast SEO clash with this theme – the VC editor does not display properly when Yoast is active.

Hi,

Please make sure you have the latest version. If the problem persists, please write us on the help desk: http://support.touchsize.com

Thanks.

It is the latest version. I can work around it, but the theme is overdue an update so maybe you can look at compatibility when working on the next version?

We’ll check it out, but it should work fine. Thanks for your feedback.

I am having a problem with my photo form theme clashing with Yoast SEO when plugin is activated. The Visual composer isn’t visible when Yoast is activated. Is there a fix for this?

Hello,

Please update the theme to the latest version. If the problem persists, please submit a ticket on our help desk.

Thank you.

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