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Hello, contact form is not sending email. Your support regarding this matter is greatly appreciated. Thank you!
Hi, please create a new topic about it on our support forums and our support team will happily help you, thanks.
If you could provide me with a solution to fix the issue it would be greatly appreciated. I do not wish to register to another website just to get this issue resolved. Technical support should be handled within the Theme Forest website.
Hi again, support is only provided on our support forums by our dedicated support staff;
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi, please see the post below;
Hi, I see it’s been almost a year since a question was asked that you answered here so I just wanted to make sure you’re still around and providing support. I also have a pre-sales question: on your demo site, the page after the home page has 8 thumbnail images with the categories over them (Outdoor, Portraits, etc.). I just wanted to make sure I could add as many thumbs as I want on that page by just copying and pasting the code, or is making this change more complicated? Thanks.
Hi, sure you can easily add more thumbs just copy/pasting the code.
Have a nice day!
Hello, may I buy this template and convert it to codeigniter then sell it on codecanyon? We can discuss about royalty if needed.
Hi, unfortunately, you can’t do it.
Hello. Is it theme working on wordpress?
Hi, this is the html version, for WordPress version please follow this link;
Hi, I am not sure, but it seems the ISSUE from 19.03. with IOS (and even FIREFOX), that the TEXT (i.e. rotating words) from start page completely disappears from the screen still exist on the “homepage-landing-fades”.
I have tested this with the latest downloadable version, but even if I do not change your template this is happening. So issue is in your scripts somewhere. Would be great if this could be fixed soon Everything else is great.
Hi, we had fixed the homepage landing fades text disappear issue with the update: v1.3.2, so you have tested with the latest update and still see this issue?
Yes, I know you wrote this. But YES, the issue still exists.
It only appears on mobile and tablet (I only have IO, can not judge for ANDROID) , independent from any browser. The text appears with the last slide for a second and disappears.
Interistingly, if you switch off the screen to lock the phone an unlock it again, the text ll of a sudden is back.
In case you have issues to reproduce this, let me know and I can send you the files.
P.S. I recently bought your PHOTOGRAPHER Wordpress Template too and it is great !
Hi, just tested it again on ios 12.1 and it works fine, please clear your browser cache and check again;
Yes, this version seems to work now. Strange, as I have used the latest download file. can you do me a favour and sent me that one home-landing-fades.html you are using and the files (main.css and ?) where you made the necessary changes via email?
I have checked the “download” version and it is 1.3.1 (!) So I tried to download again and right now, the link on your website still points to 1.3.1 not 1.3.2 (?)
oops, there should be an issue when uploading the updated files, just uploaded the new files again: v.1.3.2, please try to re-download the files again.
Could you let me know which files I need to replace to make it work to not have to copy all in my folder?
this is not updated in your changeling. One last question – and this is really a favour, as I now I am out of the support window for the HTML version (but just south the Wordpress too). How can I align the rotating text more to the left. Which file is it I need to look for and which line to change?
CHANGE-LOG.TXT I ment
Here is the change log;
v1.3.2 – 19 March 2019
- fixed : on ios, intro text disappears on home landing fades page
- improved : contact form design
unfortunately support is only provided on the forums.
Hi, Thanks for the lovely Template. Can you please kindly add SHOP option in HTML – like in your wordpress theme – http://themes.pixelwars.org/photographer/shop/
Hi, unfortunately we are not planning to add shop to html version.
Hi, yes it works that way by default, and there isn’t any easy way to prevent it.
it makes it difficult to load pages.
actually it shouldn’t have a huge impact on the page load speed, maybe something else might be causing the issue, please create a new topic about it on our support forums and our support team will happily help you, thanks.
okay. thank you. best sales.
I can’t create ticket. error message:403 Forbidden
A potentially unsafe operation has been detected in your request to this site.
that’s weird, just deactivated spam filter, can you try again?
your support team is working 24/7. Or is it a one minute in 24 hours?
What is the difference between the 17USD and 75USD Version?
Hi, $17 is the static html template (you need to know how to code), and $75 is the dynamic wordpress theme with an admin user interface.
Good afternoon I bought this template today but it does not work. can someone help me? thank you in advance
Hi, this is just the html version, looking for WordPress theme? It is here;
I bought the theme and it will not install, says no style sheet included. I signed up for the pixel wars forum but says the purchase code is not valid. Starting to get a bit annoyed!! Please get back to me on both issues
Hi, this is the HTML version, WordPress version can be found here;
Aah my mistake. Can I get a refund in what I Have purchased assuming I but the wp version?
Hi, when you get the WordPress version you can start a refund request for the HTML version here;
Thank you. My mistake. I have now bought the wp theme and requested a refund on the html version.
I have also downloaded and tried to upload the wp theme but it says the same error, no style sheet found?
I am trying to install the zip file?
ignore that, I have now installed, thank you
I’ve bought this theme and I can’t find any zip file inside this zip, so I can upload it on wordpress
Hi, this is the HTML version, WordPress version is here;
Hi, once one buys it is it possible to change “Copyright © 2015 Bob Smith” to something else ?
Also, do I have to credit you guys for the work?
Hi, sure you can change any text and you don’t have to credit us or anyone else Btw, please note that this is the html version, WordPress version is here;
Can I add a HOUZZ button on the social media footer?? Can i do custom icons??
Hi, it is possible, please create a new topic about it in our support forums and our support team will happily help you, thanks.
Hi, I’ve purchased your theme and it looks amazing. Im new to WP and am wondering do you have any tutorials to help me get into this. Thanks in advance Noel
Hi, there is a documentation within the download package. You can also create a new topic in our support forums, our support team will happily help you, thanks.
Hello, Does your theme support background music? Can it be added? Also, what about a toggle to switch browser into full screen mode? Thanks for commenting
Also i forgot to ask you if there is a way to add a loading icon meanwhile the slides/fades load up.
- unfortunately, background music and full-screen mode are not available.
- there should be a loading icon while slides are loading, can you point on which page you can’t see the loader?
Hi I tested you preview an really like the fades index. But on iPhone it is very slow. I takes to much time. Before I buy your template…
Are you gonna to fix it?
Hi, I see your point, this can be easily fixed by creating 3 sizes of each images (small – medium and large) then add the srcset attribute to the image tags as explained here;
when you need help implementing this technique you can create a topic about it on our support forums and we will help you about it.
Hi everybody, i can’t install this theme.. I have the folder photographer-html in the wp-content/theme, but still doesn’t work.
The error message is “child theme not work…” Need some help !
Hi, please use our support forums for support requests, thanks.
Hello, I purchased Photographer, I went to the support forums, I took my purchase code with my email, but I still have not received the password on my box. I do not know if this is normal, but if it does, I’ll wait, thanks.
Hi, can you also check your spam folder for the password mail.
Hi pixelwars. The contact form has a nice design, only if the page have fewer fields, if i add more fields, well, the page looks large and not very good desing. Can you modify de contact form to have 2 columns? Thanks.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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