This product has little documentation but the support of Don Pixel is fast and excellent.
Author response
Thank you!
Excellent support. Informative and helpful.
Author response
Thank you!
The theme is not as straightforward as others I have bought, but support was responsive and helpful.
Pretty disappointed. The theme is supposed to be sales oriented, but how is it so when the galleries don't link to a downloadable product?
The nicely presented photos are what the customer sees, and don't get me wrong, the galleries are great, but the customer will want to see and purchase, not see and then go to the shop to find the image again, and then purchase.
Author response
We are very sorry that you did not see on the demo the difference between the galleries and the functionality of the store. Not all photographers need to sell images online. If you have any questions, we are always happy to help you with the functionality announced by us: http://support.pixel-mafia.com
by AFK2 6 years ago
It does just what I want, no more, no less. If there was built in recaptcha, that would be cool.
Author response
Thank you!
Great design, and very good customersupport. Good support is key to happy customers.
Author response
Thank you!
Fast customer support. The problem was solved within 2 h. Perfect.
Author response
Thank you!
This is a beautiful theme. Great customer service as well.
Author response
Thank you!
Супер !
Very Happy.
Author response
Thank you!
Excellent support. Lots of Gallery options available.
Author response
Thank you!
Thank you guys; firstly for a wonderful theme and suits our purpose and secondly for an excellent customer support. Really sorted out a lot of concerns. Way to go, waiting for more!!!
Author response
Thank you!
The template is fantastic, it's very responsive and original.
It's easily to customize and the support is very very effective.
Very Recommended!
Author response
Thank you!
Perfect theme and wonderful support.
Author response
Thank you!
Well I had downloaded this theme and installed but initially it was confusing how to go ahead with the Page creations and alignment, i have raised a ticket and within 4 hours of time i got the update , and they had provided me the template for all the pages, albums and the portfolios which would really help us in getting the website to a better look.
The customer support is amazing i should thank Anthony.. you are awesome :)
Author response
Thank you! I gave your words to Anthony. He is happy as a baby! ;)
top notch guys!!
I started using the internet in the early 1990’s and during the 2000’s I did a fair amount of website development. Never bothered to learn WordPress so buying a theme seemed like a good idea. Unfortunately Travis has been a most awful experience. It ranks as one of the worst downloadable products I have ever bought. The description says ”Well documented” but should say (almost) ”NON-DOCUMENTED”! The ’documentation’ is a joke and it is obvious that the developer didn’t even bother to proofread it.
The developer is unfriendly and support is non-existent! My questions have been answered in a nonchalant way with links to wordpress.org while other developers go the extra mile with detailed instructions on all aspects of their themes!
$59 down the toilet. Travis is now obliterated from my computer and instead I bought another theme which was easy to set up, looks great, and that really is properly documented!
Author response
We are very sorry that you hastened to put such a poor rating instead of telling us that you could not figure out how to install the theme. The support team gave you a link to the documentation that says how to install the themes. This is a standard process that does not differ from theme to theme. It is for this reason that there is no need to describe this process in our documentation. If you still have problems, just let us know at support@pixel-mafia.com and we will setup a full copy of our demo for you. This is absolutely not a problem. We always want to find a common language to avoid such feedback.
The quality and design of the theme is perfect. It is easy to customize as much as you want.
If you have any problem (design, installation, what ever the problem is) the support team will answer you really quick and they will solve all you problems.
Trust me, I bought several themes and this is by far the best support I had had.
Congratulation for the work and your professionalism!
Author response
Thanks for your words. We are very pleased.
by WHill 7 years ago
This theme is very plugin friendly. Jetpack had some issues and the Travis support team fixed the problem within 72 hours.
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