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It says that there is a 2.0.0 update, but when I try to update it says it’s unavailable. Then when I try to download the theme here, it is still 1.9.9.
Can you please let me know if there is actually a 2.0.0 update and make it available on ThemeForest?
Hello! Do you have an active support ?
I bought the theme many years ago, but the license is for lifetime updates.
We asked this question because you won’t be able to update the theme via WP dashboard if you have expired support.
Why? That has never been an issue in the past.
The current theme version also does not appear to be available as a download here on Themeforest.
The update will be available on TF asap. You will get a notification via email.
I was able to update to 2.0.1, but the “Save Settings” in Appearance > Johnblack does not appear to be working. Nothing happens at all when the button is clicked.
Everything on the site is up to date, and this has never happened before and nothing new is on the site, so it has to be a glitch with the theme.
Hi. I’ve purchased several GT3Themes items and I’m trying to activate/detach license keys. But, in my GT3 account (https://gt3accounts.com/app/) I only have access to one of items I’ve purchased. How can I get all my items registered in my account?
Hi there! My Wordpress log-in says that this theme has a 1.9.9 update, but when I download it from this site is says 1.9.8 – am I missing a download link for 1.9.9 or doesn’t it exist? I have a paid license.
Hi there! Please check it now.
Hi, what’s the refund policy for this theme? It seems to be very broken. Coming soon page doesn’t work and it’s blank for mobile.
Hello! You can check Themeforest refund policy that you agreed while placing the order. As for the tech issues, please submit a support request and our team will assist you
I have problems with your latest theme build (1.9.6).
After not being at this site ( https://ffcu.io ) for a few days, I now noticed that the individual portfolio pages no longer open.
It turns only the blue circle, endlessly. I can’t find any further hints in the console. What is the problem?
In the backend everything looks normal, the portfolio items are all there (screenshot: https://capture.dropbox.com/RVFxI2zXM6kOnYXk).
I use WP 5.9.3, PHP (7.3.31), John Black Child Theme 1.9.6..
OIn the theme page there it is weird:
displayed that there is a John Black update to 1.9.7, but if I load this is again the 1.9.6 active (Screenshot: https://capture.dropbox.com/RVFxI2zXM6kOnYXk)
Thanks for your support.
The website says that there is an update to the theme, but the one I download from ThemeForest seems to be the same version that is already installed.
Is there an update, or is that a glitch? I have the purchase code connected, so I assume the alert is coming from that connection to notify about updates. However, I prefer to update themes via the ThemeForest files so that they are reviewed by Envato first.
Please let me know. Thank you!
Can you please just answer here? It’s a simple question and related to ThemeForest/Envato, and other customers would likely benefit from a public answer should they have the same question.
We can’t answer here because you might have some tech related issues. They are not discusses here.
Hello, I want to buy GT3 Photo & Video Gallery – Lite
Where to get the coupons?
Oh sorry for the typo, I want to buy the PRO version
Please check it here https://gt3themes.com/gt3-photo-video-gallery-pro-is-live-now/
grateful! I have purchased successfully
Glad to hear it. Thanks
Hello, I am a user who just purchased this theme. After I set the PRELOADER to Show, the website has been rotating and cannot be read. How to solve this? I love this little spinning icon so much I don’t want to turn it off _
Ok thank you, I just solved this little problem by myself
Hello, I buy this theme 2 years ego and last month suddenly my website crashed. I try to rebuild it, when I try to activate the JB theme with the purchase code I recive ‘this purchase code is already active!’ message. I contacted with the envarto and wp team but still not get a solution. Can be my theme stolen? Please could you help me? Thanks Tolga
Hi there! Please submit a support request and our team will assist you.
My support has expired : (
This question can be submitted with expired support
Thanks, I wrote it, lets see the answer.
Hi there, I’m trying to change the amount of time the Testimonials stay on screen for – could you let me know which line of the theme.css file to change (or whatever I need to do).
Also, is it possible to only have one team member instead of a minimum of 2? I’m on my own!
Thanks so much! Loving the theme.
Paul! The support is provided via ticket system only. Please submit a support request and our team will assist you
Hi there, I’ve purchased this theme and the support. I’m struggling to import the home page 2 and 3 (1 works), they seem to be entirely empty.. is there anything I can do to help this?
Hello! Have you submitted a support request? If yes, pleas wait for the response from our team
Thanks for the reminder, I’ve submitted a ticket now (33391)
Ok, our team will get back to you shortly.
Hi there, I’ve submitted a support ticket, I’ve activated my copy on the wrong Wordpress install and now can’t activate the real one – could you help? Thanks.
Hello! What is your ticket ID?
Hi there! Thanks.. I’m desperate to start designing… it’s 33356 and also a problem with installing the demo on 33355 – MUCH appreciated
We will pass the information to our support team. Please note that support is limited on weekends. Thanks
Hi – I’ve managed to activate now and I’ve replied to the email with my log-in for somebody to look at the demo install now working. Thanks!
Our team will check it asap. They will keep you posted
Hi GT3themes, Beautiful theme. 01. Besides Images files and Videos links, Can I add Mp3 (w/images)files / Soundcloud links and Mp4 self-hosted videos in Home-Slider too?02. Is there an option to add a share-icon in each slide in Home-Slider? Same as Oni Photography Theme03. I have the need to add Likes icon feature for each Portfolio in Home Slider. Could be possible with WP ULike plugin? ..any recommentadtion is appreciated. Thank You!Warm regards.
1. It does not support Mp3
2. It can be done as a custom solution
3. We have no experience with that plugin
Thank you! I’ll keep in contact.
Hi. I use the theme before on my old website which I delete over one year ago. Now I have a brand new website and name so I want to use the theme. However, I can’t activate it. It saying is already activated. How I can manage this? How I can use the theme for my new website?
I don’t want to order again as I don’t have anymore the old website I use it before.
Hello! Please submit a support request and our team will assist you.
where you providing support for this theme? zenddesk links are not working
Hello! It’s working fine https://wp-help.zendesk.com/hc/en-us/requests/new
Please use the one we posted above
I already purchased 3035584, but many items are missed , could you please help?
Hi there! The HQ item has been removed from Themeforest.
We no longer support it. We’ve already replied to your message.
I don’t need support , I need the files already purchased.
Please send your request to help @ gt3themes dot com
Hi, im very interested in buying yor theme, however i have a big important question, i want to know if i can make that principal sider that goes in the main page to run the slides vertical and no horizontal, can the theme let me do that stuff,?regards from Peru.
Hello! Yes, you can do that
Can I remove the page title from showing up on the top of the page?
Hello! Yes, you can do that. Please submit a support ticket and our team will assist you
Hi, is it possible to style the blog posts as grid/masonry? I see in an earlier comment you say it is possible but I see no update to the theme. Thanks
Hi there! We don’t have ETA.
Hi there, When I entered the JohnBlack theme’s registration code for our website, it said it was successfully registered. But there’s a notification at the top saying it still hasn’t been registered, so when I try again, it says that the code was already used. I can’t make any changes to the theme, as when I click to save, it says I have to register.
Hi there! Feel free to detach the code in your gt3accounts.com account and activate it again
Sorry what is the gt3accounts.com code? How do we setup this up?
Please contact us directly with your purchase code and we will check it. You can send your request via a contact form available on our TF profile page.
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