209 comments found.
Please get the updated version of booking plugin. Thanks.
Hello!
Thank you for your suggestion. It will be updated in the nearest future.
Hi, is it possible to delete the shop-plugins? Works it after that? Thank you
Hey there! Hope you are doing great.
Yes , the set will work without that plugin, but could you please specify which plugins you mean?
Best regards, TrueThemes
My active theme has WooCommerce and YITH WooCommerce Wishlist. I have many updates for the deactivated plugins. But when i delete the plugins the framework don’t work.
Could you please contact our support team directly regarding your issues and they will be happy to help you.
Best regards, TrueThemes
is there any support for this item if I pay for it? I’ve tried to contact the author many times but no luck.
Hi there! Hope you are doing great.
We have got all of your emails and we have answered all of them but we didn’t get back any of the requested information. The last email we got was May 20 at 7:30 and we answered May 20 at 8:59. So we are waiting for your reply!
Best regards, Andrian
oh wow.. really? which email did you send it to? can you please forward them to info@streetisan.com please. I may have lost access to the one registered to this account. so sorry about that.
We have sent it to bngr@yahoo.com.
Yeah, I don’t have access to it anymore.. I can’t find the link to change the email address on here. can you please redirect to info@streetisan.com
thanks
I have sent it already!
Hi there,
i’ve installed the theme but no demo import images. Is this correct?
Hello there, Please submit a support ticket and our team will be glad to assist you! Thank you!
i’ve installed the theme but no demo import images. Is this correct?
Hello there, Please submit a support ticket and our team will be glad to assist you! Thank you!
Hello. I bought the theme yesterday and I tried to install it just now and i get the error that it’s missing the style.css stylesheet. I just uploaded the .zip file that I downloaded from my profile here. Not sure that I did anything wrong. Can you please look into it? Thanks.
Ok. So I solved it. My mistake of not reading the documentation. What confused me was that the theme’s folder didn’t include the plugins, etc. So I have a new question. When I installed it, it asked me that it needed certain plugins as necessary and others as a recommendation. So I installed the necessary ones and 1-2 of the recommended ones. I installed them from wordpress itself. Should I have uploaded and installed them from the “Plugins” folder that you have provided? Do the ones you have provided come with a license, which I don’t have right now because I installed them via wordpress itself? E.g. WPBakery plugin is at the moment unlicensed. I thought that by buying the theme, I have the license for all the plugins that are needed and/or recommended for the theme to work properly. I’m not talking about a general license, simply a license to use with this theme. The GDPR plugin behaved differently and ask me for my envato purchase code, which I provided and it seems it accepted it. Anyway, hopefully you will see this soon. 
Thanks.
Also what php version do you recommend I should be running? Currently I am on 5.6.40, but the wordpress dashboard is suggesting I should update to at least 7.4. Will I face any issue with the them? One more thing, I installed wordpress version 5.7 and allowed it only to update itself within the 5.7.x versions. The recommended version for installation by my hosting staff was 5.9, but I know that the theme doesn’t support higher than 5.7.x. I hope I won’t be facing any security or performance issues due to the wp version. Sorry for the many questions. I guess it comes with the fresh installation. Want to make sure I get things right. Thanks.
Hello. So I updated the php version, as the woocommerce plugin wouldn’t work otherwise. My new issue is that when I imported selected pages of the demo data, still it imported almost everything, but it didn’t import images/videos. This for me is a bit of a problem, as I was looking forward to just substitute the images of the demo data with my images. I then reimported the full data, as I thought that would fix it, but still it didn’t import images/videos, which for me is quite an issue. Looking forward to your advice/help. Hopefully you guys won’t take too long to respond. Thanks.
Hi there,
Sure, I will do my best to help you. Please create a support ticket using the link below
https://themeforest.net/item/phoxy-photography-wordpress/22781754/supportAs the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Best regards,
I have version 2.0.4 and can’t seem to get this updated. I no longer get to upload photos to my galleries. Great theme though!!
Hello there, Please submit a support ticket and our team will be glad to assist you! Thank you!
Hello,
What is the last version of Your theme? My client use your theme and i’m not sure it’s up to date.
Hey there! Hope you are doing great.
The current version of the theme is 2.1.1.
Best regards, Andrian
Ok, great. Can You tell me why basket icon is under menu?
Hello there, Please submit a support ticket and our team will be glad to assist you! Thank you!
in this template: n.foxdsgn.com/phoxy/portfolio-item/trendy/
the top menu automatically hides unless i scroll down, then it shows up. is there a way to make it always show?
also, can i make each tile a separate album with separate images inside? in the demo link above, if i click on any image it opens a gallery with all the rest of the images in the tiles shown, but not a separate album with images.
hope i’m making sense. thank you!
Hi there,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
https://themeforest.net/item/phoxy-photography-wordpress/22781754/supportBest regards, Andrian
thanks, but i haven’t purchased the theme yet. i wanted to know this prior to purchasing. should i still contact support for that?
Sure, there is an option for the scroll down , here is the link : https://tinyurl.com/yyxcvho5
https://n.foxdsgn.com/phoxy/portfolio-item/trendy/ – there is already portfolio detailed page. This page is pre designed to show portfolio gallery.Best regards, Andrian
Ok thank you so much Andrian for answering the menu question.
Regarding this page: https://n.foxdsgn.com/phoxy/portfolio-item/trendy/
can i make each tile into a separate album that contains images? but still retain the same look as the link above?
thanks so much!
Hello I have a problem with “clients” page. Me and my developer cannot figure out the problem.
When we try to change the clients and upload photos, or even add new clients, the page will no longer load. The “now loading” screen appears forever and does not go away.
What could be the problem here?
Hi there,
Sure, we will do our best to help you. I can see your support ticket in our system! Please check your email!
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Best regards, Anastasia.
Hi there,
Thank you for your question!
Yes, you can adjust image size here using the grid plugin settings, see the screenshot: https://nimb.ws/9M2lcd
Check out the plugin documentation here: https://theme-one.com/docs/the-grid/
Hello my website is not showing up on mobile, even though the site has been published everything has been activated! It’s showing for desktop but that’s it.
PLEASE HELP.
Hi there,
Sure, we will do our best to help you. Please create a support ticket using the link below
Click Here To Get Phoxy – Photography Support
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Best regards!
Hi, why doesn’t adding products to the cart work in your demo?
Hi there,
Thank you for pointing that!
I’ve passed the issue to our developers. We will check and take care of this shortly.
Hello. I bought your theme yesterday. I will upload it to wordpress but I couldn’t see the license code. Don’t you have a license code or did I not see it?
Hi there,
The purchase code could be found in your invoice for the theme.
Your support period starts from the moment you purchase our theme. If you need assistance, feel free to submit a ticket on our Help Center:
Hello. Is there a feature that prevents copying for photos shared on the site?
Hi there,
Thank you for your question!
You can disable right-click through theme options and use watermark functionality from the Whizzy plugin which is included in the theme: https://nimb.ws/egy0wx
Find more detailed information regarding the plugin here
Hello, I have contacting you due to a severe theme error from 05.05.2021, and you told me, through email, that your web developer needs to analyze the problem…I haven’t received any response since. Do you still provide support for the theme? I await your immediate response. Thank you
Hi there,
Thank you for reaching out! Please check your email!
Kind regards!
Why can’t we load the images from the demo?
Hi there!
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide a detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Phoxy – Photography Support
Best regards!
Hello, I just install the theme , but no IMAGES uploaded to the DEMO site. why?
Hi there!
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide a detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Phoxy – Photography Support
Best regards!
Our client has enjoyed this theme! And gladly share the outcome
here
Hi, is that possible to let my website registered user to upload their own album? thanks
Hi there, Thank you for your question!
It’s only possible to upload galleries through the admin dashboard. In this case, you may check some 3rd party plugins. Please note! Our policy related to 3rd party plugins is that unless they are integrated into the theme in some way, then we are unable to provide support or guarantee compatibility for them. The implementation, customization, and troubleshooting of any issues that may arise would be the responsibility of each customer.
Or we can kindly offer to you any customization services from our development team in case you need them. Please, let me know via a support ticket if you wish to use this opportunity so I`ll forward your request to our experts` center. They`ll help you to realize all your ideas.
Thanks
My pleasure!
