Reviews for PILE - An Uncoventional WordPress Portfolio Theme

142 Reviews

for Customer Support

Beautifull theme with super customer support, specially with Alin who has helped us lot of time !
5 stars

pixelgrade

Author response

Hey there,

Thank you so much for the kind words! It's always a pleasure to work with you.

Stay awesome,
Alin

The product is beautifully designed, but in the one year ive used this site, my layout has been messed up 2 times after software updates, and i have to spend a long time fixing it, hence not exactly a ideal product if stability is what you are looking for.

pixelgrade

Author response

Hi Amy,

I'm really sorry for that. However, I should mention that I tried multiple times to reach you out and sent multiple messages to try to understand what caused the problems on your website and try to help, but I didn't get any reply back. So, if you get this message, please send me a reply to hello@pixelgrade.com so I can investigate the problems you're facing. From what I read, we can't say if the problem were caused by the theme or other compatibility issues.

Looking forward to hearing back from you.

Thanks,
Alin

for Customer Support

This is a great template, with amazing features to customise content, it's easy to use, fast to work with and looks real good on all devices. But, best of all is the Pixel Grade Support Team. They have always been patient, kind and helpful throughout all our doubts and mishaps. We are 100% satisfied with their product and service.

pixelgrade

Author response

Hey,

Many thanks for your kind words. People like you keep our wheels spinning in the long run. We aim to deliver only top-notch products and a great experience with our crew. Don't hesitate to keep us in the loop with how things are going and feel free to make the most out of Pile. :)

Stay awesome,
—Oana

for Design Quality

This theme is very well designed, fast and easy to use, it has limited animation options on a object level, but that is actually the power of the theme, it allows the user to concentrate on the content and not worrying about the framework in which the content is displayed. The documentation attached is somewhat old but the functionality is the same.

pixelgrade

Author response

Hi,

Thank you so much for your honest and straightforward review. We appreciate it and it helps us to aim to be always better, and next time to determinate you to give us 5 stars rating. :)

Stay awesome,
Alin

for Design Quality

Extremely nice and smooth theme to work with, very universal and clean. Good for what I want! Keep up the good work team PILE, curious about your future themes & developments!

pixelgrade

Author response

Hi there,

Yaaay! So happy to see that you are enjoying using Pile. It means the world to us. :)
Please don't hesitate to share the final result with us.

Stay awesome,
—Oana

for Customer Support

I choose Customer support as the main reason for 5 stars rating, but I will add few more things...

- Documentation
- Flexibility
- Design&Code quality
- Creativity
- Great people from pixelgrade

They are always there when you need them, trough all process/project. And at the end, we share the same emotions: Feel better when helping others to stand out.

Thank you, keep rockin'

pixelgrade

Author response

Hello,

Yaaay! We're thrilled to know that you enjoy using Pile. Your review keeps our motivation up and kicking. We're eager to make this theme even better than it is today, so stay tuned. Meanwhile, make the most out of Pile! :)

Stay awesome,
—Oana

for Design Quality

I used Pile theme for a dance company-s porfolio. The main reason to selected was a good experience in another project, an experimental magazine one, and was very happy with Pixelgrade theme on design (main reason at first), but, them, the way the theme was oriented to make the blog functionalities to help you on discovering ideas to better communicate, was crucial Then, technical support. So, I tried a, a different approach, desine and code to make shine visual content... that was PILE. I'm, approaching launch time and happy to have still, Pixelgrade people close on questions and even on how to... So far... beautiful! Main design highlight in a design that is becoming a second skin on the creative process... the ability to give shocking different looks to different portfolios while keeping strong the strong corporate seal.

pixelgrade

Author response

Hi Eva,

Many thanks for taking the time to write this review. People like you keep our wheels spinning in the long run. We're more than happy to see that you enjoy using Pile and that you try to make the most out of it. That's the spirit! :)

Stay awesome,
—Oana

for Flexibility

I have created a rather complex website with this Theme and it was hellish. I found bugs that are still not fixed, even after a lenghty discussion with support.
But the main reason for writing this: Recently I have created several other websites with different, all within the pricerange of $40 - $60. At the same time I saw your staggering increase in pricing.

Normally I applaud companies that "think different" and are not afraid to charge a little extra for doing so.

But this is completely beyond reality. When a product is more than 4 times as expensive as all competition, this has to account for something. I can assure you: there isn't.

Making a site with this theme was frustrating and had me working around it's many limitations and backend quirks constantly.
It was a relief actually designing with different themes once again, because it made me remember that designing is supposed to be fun, fast and flexible.
I have seen a lot of software. I get the problems with "one size fits all". But you have created a completely different problem: software is not supposed to be this rigid, to the point it hinders creativity. There is a serious flaw in the philosophy here. This software is not different. It's not even Good. It's average. The pricing should reflect that.

pixelgrade

Author response

Hey and thanks for your feedback!


We both know that no one will pay more for something that it's not worth it — but despite a higher price, we still have a long and growing list of customers. I'm not saying that a lower price theme cannot accommodate your project —  I'm saying that for the circumstances where your ambitions are higher than what you can find in most of the other themes, PILE might be the only theme that can set you and your work truly in the spotlight — and that's very hard to achieve and cannot be measured by the price difference.


Looking forward to seeing you give it another chance.


Regards,
George

for Other

Best support ever & Top Quality products!

pixelgrade

Author response

Hey,

Yaaay! Many thanks for your kind words. Please share with us your website with Pile. We'd love to take a closer look! :)

Stay awesome,
—Oana

for Customer Support

Pile is an interesting theme. It is beautiful, light and functional. I was in love with it after seeing the demo and bought it. But as all themes I ever bought it wasn't without its bugs. We all hate when things don't work as we want them to, whether it's a small issue or large - it's still annoying. I began feeling this way with some of the small bugs that I began finding in PILE.

BUT I was impressed time and time and time and time and again how quickly the PILE support team would either address these bugs with theme updates or help me fix the problem.The support from this developer is awesome! Some issues were user error and I realized that I made a mistake here or there. Others however were legitimate issues that the PILE team was diligent to help me with! This at the end of the day made me want to share my experience and give this developer and theme 5 stars. With themes it often feels like you buy a beautiful, complex piece of software and you get abandoned. So support is HUGE to me when it comes to a theme and PixelGrade's done a great job to make this a core part of their business. .Good job guys, keep up the good work, thanks!

pixelgrade

Author response

Hey,

Thank you so much for trusting our crew. It's a pleasure working with creative people like you. Thanks for your kind works and for walking with us through this.

Stay awesome,
Alin

for Customizability

Regarding the way it looks. It is what it is. No flexibility. You get what u see. Do u want to pay this price. I say no. I see this template to be worth $55,- no more. Still thanks for the developers for creating this template. Its fast, good modile score. Just the price is a big issue.

pixelgrade

Author response

Hi,

We'd like to avoid to jump into the endless debate of pricing and everything related to this hot topic, so we kindly thank you for your feedback.

On top of that, I'm sorry to leave you hanging, but we don't believe in the ''one size fits all'' kind of mantra. Please trust us that bad flexibility can do more harm than good.

Have a great day,
—Oana

for Design Quality

As someone who has used over 50 wordpress themes, it's SO refreshing to find a team thinking outside the box when it comes to design. Bully to you, Pile theme team.

pixelgrade

Author response

Hi,

Many thanks for your kind thoughts. We give our best to design and develop themes that really stand out from the crowd. On top of that, we have a special focus on helping people achieve concrete results. :)

Feel free to share with us the result of your work with Pile on board.

Cheers,
—Oana

for Design Quality

Awesome theme. Very easy to use, simple to keep it updated. Beautiful, eye catching design, customisable. Love it!

pixelgrade

Author response

Hi there,

We love when our clients make the most out of our themes. So feel free to share your work. We'd love to see the final result.

Kind wishes,
—Oana

for Customizability

You would like to customize quickly and easily ?
You are tring to understand how "it" works as a beginner ?
You are lost by testing by yourself and need help ?
You raise bugs that are sold in a new update, YES it happens !
They are there : Alex, Alin, Robert, ..., all the team is very very helpful, professional and nice !
THANKS

pixelgrade

Author response

Hi,

Wow! Many thanks for trusting us. It means a lot, and we're happy to have such great customers. You keep our motivation up and kicking. :)

Keep being awesome,
—Oana

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

by
by
by
by
by
by