83 comments found.
I need to disable Google Fonts completely because of german DSGVO. Where in the template parts can I disable / comment it out? I will insert font faces by myself in the css files.
You need to go to Theme Options / Typography and select Arial, Helvetica, sans-serif font – this will exclude Google Fonts from your website.
After this, you need to add fonts locally and you can do this via Additional CSS – https://mekshq.com/faq/import-use-custom-fonts/?kb=111
I hope that this helps
Thank you, this helped
I am not able to send any support inquiry through your website…is there any email address which I can use to describe my problem?
Hi
You can contact us via pre-sale or general form if you have some questions.
What exactly is the problem with the form? I have tested it and everything is working without any problems.
Thanks for reporting this to us
I was not able to send the form…weird. I fixed my problem with the theme by myself. Thread was handled here: https://wordpress.org/support/topic/__wakeup-must-have-public-visibility/
Hi,
Please consider this as a PRE SALE question as the form in your website is not working.
Is there a way to add videos along with the photos in the galleries? Also is it possible to add some descriptive text just under the images in the grid? For example on this page: https://demo.mekshq.com/pinhole/?page_id=333Hope to hear from you soon.
Thank you.
Hi,
We had some issues with our server – issues are resolved and contact form is working 
Since this is a classic WordPress page you should be able to add any content to this page.
I hope that this helps
Hi, in the demo page when I try to upload a MP4 video it didn’t work. Only photos were uploaded.
Hi,
Can you please tell me the size of this MP4 file? Can you upload it to YT and then paste the embed link to this file?
Thanks
Hi, I tried to upload a sample MP4 with size 1MB. The requirement was to upload self hosted MP4 videos in to the galleries and not an embedded video please. Thanks
Hi,
I don’t think its possible to do this. Can you try and upload video separately?
Thanks
just uploaded and installed 1.8 … why is it that captions continue to not display in the slider while the thumbnails read the caption i’ve got it set … there was just an update ….
Hello,
Could you please send us an email through https://mekshq.com/contact/#support and our support team will look into the issue.
Cheers, Meks Team
Hello ,
what do you need to do to enlarge the mobile Menu icon , it looks very small. I want the Menu icon in the foreground
Greetings,
Thank you for contacting us and thank you for your interest.
It would be great if you can send us a regular support ticket on this link here, and our support team will help you with few lines of CSS:
https://mekshq.com/contact/#supportBest regards,
Meks team
we open a request for support, but we can’t get support, you don’t answer for 4 days. please please support me
Greetings,
Thank you for your patience during the conversation.
I’ve replied to your message personally. Feel free to let me know if you have any further questions or issues.
Best regards,
Meks team
Hi I submitted a support ticket through your website asking the question of is it possible to add text to the header area but, my request has gone unanswered. Is there anyway you can answer my question at your earliest? Thanks
Greetings,
Thank you for contacting us, and thank you for letting us know.
We don’t have any active tickets in that regard, but we didn’t have some minor problems with the support contact form, and I’m afraid that it is possible that we didn’t receive your ticket.
Can you please send it again, directly to our email: support@mekshq.comLooking forward to hearing from you.
Best regards,
Meks team
Dear team,
Your theme seems to be really good for my needs.
Just a question. Is it possible to display a legend under each picture ?
Thanks a lot in advance and best regards David
Greetings,
Thank you for contacting us, and thank you for your interest.
I’m pretty sure that it is possible, but to be sure, can you please tell us what exactly you mean by legend and where exactly you want to place it?
Some URL examples from the web or a screenshot would be beneficial.
We’re looking forward to hearing from you.
Best regards,
Meks team
Dear team,
I would have some picture of my art galery on my website.
I just want to add the dimension under each painting.
Thanks a lot in advance and best regards David
Hi,
Thank you for your reply.
We don’t have that kind of feature yet, but you can easily add the image description in the image headline under Media > Library > Your image.
In the meantime, I will address this message as feedback to our product team, and they will surely consider it for one of the updates in the future.
Feel free to let us know if you need any further help.
Best reagrds,
Meks team
Hello. Is there a feature that prevents copying for photos shared on the site?
Greetings,
Thank you for contacting us and thank you for your patience during the weekend.
Of course. You can navigate to your Theme Options > Misc > Disable right click and prevent users to use right click. So, they’ll be able to see your photos, but they will not be able to download it.
Feel free to let us know if you have any further questions.
Best regards,
Meks team
interested in purchasing Pinhole – but one feature I need is the ability for my clients to mark the photos they want, such that they don’t need to send me a list of images. In other words – a true proofing gallery rather than simply a password-protected gallery. Any info would be appreciated.
Hello, Thanks for contacting us. In the pinhole theme we don’t have this kind of option, but thanks for the suggestion. We will pass this request to our Product team and maybe that might be included in some update in the future. However, you can maybe check for some of the plugins from the market that support this functionality. We would also like to invite you to test drive our theme for free, just follow this link here: http://demo.mekshq.com/?theme=pinhole&testdrive and enter your email address, and you’ll receive access to fully featured theme version with demo content imported so that you can evaluate the theme and see if it suit your needs.
Best regards, Meks team
Hi there Meks Team, one of our customers is using your theme. Is it safe to update to WP 5.6 ? We need to modify some stuff there and in that process we wanted to update all the plugins and the core files. Pinhole 1.6 is the current release? THX Dirk
Hi,
Thank you for contacting us and thank you for your interest.
We didn’t get any reports of incompatibilities with WordPress 5.6. Feel free to install the theme, and feel free to let us know if you notice anything.
Best regards,
Meks team
such a nice and clean design, another great theme from meks!
Hello,
Thank you
Feel free to send us a new support ticket if you have any further questions, and we will be there to help you:
https://mekshq.com/contact/#support Best regards,Meks team
Hi again, love your theme so far!
Is there a simple way to add 2 side bars to the theme?
https://i.stack.imgur.com/XT1xd.jpgHi,
Thank you for contacting us and thank you for your interest.
I’m afraid that it isn’t possible to achieve this with the default theme settings. You’ll need to customize the theme in order to achieve this.
Feel free to send us a new support ticket if you have any further questions, and we will be there to help you:
https://mekshq.com/contact/#supportBest regards,
Meks team
Hi, when inserting default Wordpress search form <?php get_search_form(); ?> into header php
Search form is not responsive when resizing the browser, all other parts of the website seem to be responsive when resizing the browser.
Hello,
Thank you for contacting us.
First, we need to check what is going on there.
Can you please send us a regular support ticket through this form here, along with your website URL and other information, and our support team will help you with that: https://mekshq.com/contact/#support
We’re looking forward to hearing from you.
Best regards,
Meks team
Hey there,
How can I display fully resized featured pictures in the blog posts.
But if I try to change display: block, it seems to do the trick but then it prevents firefox from opening links to blog posts.
.items-below .item-link {
display: block;
position: relative;
}
Could you please advice?
I believe it’s because of my small image size (288 by 256 pixels)
Hello,
Thank you for contacting us and thank you for your interest.
We’ll need to have your website URL, so we can have some visual references. Also, for these kinds of questions(that requires custom CSS corrections), it’ll be good to reach out to our support team, through this form here, and they’ll help you with the CSS:
https://mekshq.com/contact/#supportI hope that brought some clearance on this.
We’re looking forward to hearing from you.
Best regards,
Meks team
Hi again,
Footer Widget is missing!!! I clicked on Appearance -> Widgets but there is no Footer widget anywhere!!!
How can I enable it ?
Hello,
Thank you for contacting us.
First, we need to check what is going on there.
Can you please send us a regular support ticket through this form here, along with your website URL and other information, and our support team will help you with that:
https://mekshq.com/contact/#supportWe’re looking forward to hearing from you.
Best regards,
Meks team
Hi. Theme is very nice but I have one question. The last four days I’ve been struggling to figure out what size the logo must be in order to show right.
At Theme Options -> Branding I’ve uploaded a logo with these dimensions (250px x 150px). Logo shows OK when visiting the website from a pc desktop.
But when I visit the website from my iPhone logo is too small it can hardly be seen.
I’ve uploaded the same dimensions logo to Mobile Logo. I have also tried different dimensions logos but still the same.
Am I missing something? Help would be very much appreciated.
Hello, Thank you for reaching out, it’s highly appreciated.
The size of the Pinhole logo which we use in our demo is 99×44px.
If you set a much bigger image you could have a problem with resolution. Also, if you have a problem on the iOS you could try to install https://wordpress.org/plugins/wp-retina-2x plugin and check your logo image again.
If you have any further issues, please don’t hesitate to reach out to our support team through this form here:
https://mekshq.com/contact/#support Best regards,Meks team
Thank you very much but I managed to solve this problem without installing the wp-retine-2x….
Hi,
Thank you for letting us know.
We’re glad that you’ve managed to solve the problem.
Feel free to send us a new ticket if you have any further questions, and we will be there to help you:
https://mekshq.com/contact/#supportBest regards,
Meks team
Good looking theme
Hi,
Thank you for your kind words.
I would also like to invite you to test drive our theme for free, just follow this link here:
http://demo.mekshq.com/?theme=pinhole&testdriveFeel free to share any feedback or ask just about anything theme related.
Best regards,
Meks team
Hi. Thanks for your theme! I tried to import the demo content but there is no images. Media library is empty. Please advice
Greetings,
Thank you for contacting us and thank you for your patience during the weekend.
This is not an error. We’re just not importing images through the setup wizard, because of the possible legal issues that our customers may have with the authors, and because of the media files size.
Instead of that, you’re able to upload the default featured image in Theme Options > Branding > Default Featured image. Of course, you’re uploading your featured images with the standard procedure, inside the post.
If you have any further issues, please don’t hesitate to reach out to our support team through this form here:
https://mekshq.com/contact/#supportBest regards,
Meks team
Hello,
I am about to purchase this awesome theme, but I have some questions in advance: - can I utilize wp-users to add permissions to the galleries (e.g. show only public galleries if nobody is logged in, then after logging in show the public and the ones with permissions)? - if not, is there any other way of accomplishing that (with your theme or another theme from you)?
Thanks Jay
Hello Jay,
Thank you for showing interest in our theme and thanks for contacting us.
You can accomplish something like that with any theme with some Membership plugin. For example, Restrict Content Pro plugin.
If you have any further questions, feel free contact our support team on this link https://mekshq.com/contact/#support
Best regards, Meks team
Hi
I recently bought and try install theme, after install front end is only white page, and there some problems in administration too, idid try reinstall WP but with the same result, can u help me please what could be the problem? Thanks
Hi,
Thank you for contacting us.
Of course. Have you followed this procedure from our documentation and run the setup wizard:
https://mekshq.com/docs/pinhole-demo-content-import/Also, it would be great if you can send us a regular support ticket through this form here, along with some screenshots:
https://mekshq.com/contact/#supportLooking forward to hearing from you.
Best regads,
Meks team
It does not work
Greetings,
Thank you for contacting us and thank you for using Pinhole.
Can you please tell us a bit more about your problem? Everything works fine on our end…
If you want, you can also get in touch with our support team, and they can help you directly with the setup:
https://mekshq.com/contact/#supportBest regards,
Meks team
