SwiftIdeas

SwiftIdeas supports this item

Supported

798 comments found.

Hi there,

i just realized that the thumbnail on the blog page (overview with the excerpt) doesn’t have an alt-tag. How can I set it? Thanks. Karolin

We can’t provide changed files, but you can use a diff program to check the changes locally. We can’t support outdated versions of the theme, and all changes should be made in a child theme ideally.

- Swift Ideas

OK, so when will you release the update?

We don’t have a fixed date on the update, depends on included features and any WordPress updates which may need changes to support them.

- Swift Ideas

I’d like to see the following: Message Boxes had an option to close it.

Nice feature to add: Tooltip

Bug?: http://pinpoint.swiftideas.net/icons-links-with-icons The ”>” seems to be off alignment, as well as the other icons above on the page.

Thanks for the requests – we’ll consider them.

Fixed that issue for the next update, thanks for pointing it out.

- Swift Ideas

Hi – I notice your info states “Automatic theme updates through the WordPress admin” but I can’t see where the update notification is? I’m currently on Version 1.66. Are you able to advise how to update the theme? Thanks!

Regards Melanie

Hi there,

Your version is too old to receive auto-updates, as we recently transitioned to a new update provider. We had a period of over a month where it was possible to update to the new version with the new provider before we discontinued it. Please update manually – http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/

- Swift Ideas

I have the pinpoint theme version 1.5.5 running on WP 3.8.3. Both are quite old and I wish to upgrade to latest of both. Are there any know issues with the upgrade? I didn’t buy the original theme so if I receive a positive reply then will purchase new.

Hi there,

No known issues with the upgrades. You will need the latest version of the theme, in order to have WordPress 4.5.2 compatibility.

Hope that helps.

- Swift Ideas

Pinpoint is a great looking theme but it is heavy. Chrome dev tools says that it has over 150 http requests and its load size is about 3.5 Mb.

Hi there,

The theme itself isn’t heavy – if you have 150 http requests then you likely have a few or more plugins, and large images/videos. If you are referring to the demo – then this is because all the included plugins are installed to be able to show them off. An optimised site will be much less weighty.

- Swift Ideas

Using Theme 1,7,1 having sidebar error, side bar is displaying below main content also the boxed layout is being cropped in a little might be the padding not sure. Please Help.

Hi there,

Please try updating all plugins, we have checked locally and are unable to replicate this.

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

The only plugin needs updating is the Slider Revolution where can I get this

If you have the latest version of the theme, then you will be able to update it via Appearance > Install Plugins.

- Swift Ideas

I’m having a problem with the custom color css info in Pinpoint settings after setting this up the site is just bare no color info. I already posted in the forums and it was panned meaning support did not go deep enough to figure it out. The picture is what it looks like now, not how it should be- http://www.swiftideas.com/forums/topic/the-css-info-has-disappeared/#post-285101

Yes that should be it – let us know. If not – are you able to check your server error logs?

- Swift Ideas

Yes I can see them

Message us via http://themeforest.net/user/SwiftIdeas , with the logs attached so that we can check them?

- Swift Ideas

You added supoort for Wordpress 3.6 on the version 1.5.4 in 9th August 2013. Then, only in 16th April 2016 you added Wordpress 4.5 compatibility. This is mor than 2 years without a major Wordpress compatibility update. Is there a strong reason for this? And, how about the future? You know I’m planning to buy this theme but I’m afraid of not being allowed to update my Wordpress installation in the future just because the theme won’t be compatible.

Hi there,

There were other updates in that time, we just didn’t update the changelog in that time. We will continue updates for the theme as long as we sell it here, no need to worry about it not being compatible in the future.

Thanks,

- Swift Ideas

Thanks. Do you think Dante would be more eficient to build sites for my clients? I mean, is it Dante more flexible to make more different sites using the same template?

Hi there,

Yes – we would advise Dante over Pinpoint if you are looking for more flexibility, as it is newer and has more features, plus a better framework.

Thanks,

- Swift Ideas

The dark scheme that you have of this theme, do you have a sample?

Hi there,

Unfortunately not currently – we used to have a demo but not anymore.

- Swift Ideas

I have renewed my support but am still unable to post in your support forum. Please help.

Hi there,

Unfortunately Envato’s API is unreliably slow in updating this, please can you let us know your purchase code so that we can try and manually re-validate? You can send it to us via http://themeforest.net/user/SwiftIdeas

Thanks,

- Swift Ideas

Thanks for your response! It has finally updated so I’m able to post on your support forum now. :-)

No problem, glad it’s sorted!

- Swift Ideas

Hi, i checked the feature list but i didnt found the info.

1. I would like to know if it is possible to configure a fee for cancelling a booking by the user?

Example:

Cancel Booking - 48 Hours before - 48 – 24 Hours 5 € - Under 24 Std. 10 €

Is this possible?

2. Is it possible to have an interval with 1/2 hour steps?

Smallerst unit 1 hour and after that in 1/2 hour steps?

Example:

08:00 – 09:00 (minimum) 09:00 – 09:30 (additional time booked)

Best regards, Asmir

Yes that’s correct – although there may be other plugins that do the same for cheaper or free. We aren’t aware of any though.

- Swift Ideas

Hmm ok thats a option for us. I am checking the feature list and i am not sure about the payment. Your feature says..:

1)Payment can not be mandatory when a client creates a booking request (reservation). 2)Payment can be made when a client arrives at the location he/she booked.

In our case we have rooms which can be booked for min. one hour.

Can a client book a room on the webpage and pay directly before going to the room? Is reservation just a setting which can be changed?

Thanks

You’d need to ask that question to the plugin developers – we have no experience with that plugin!

Thanks,

- Swift Ideas

Hello, theme customizations stop working since the last update. And the changes I make in the theme options are not saved. Do you know how to debug? I already disable the plugins and empty the caches, but nothing changes. Thank you for your help.

The latest version of WPML String Translation is v2.3.6.1 – that is likely your issue!

- Swift Ideas

Hello, you’re right! My bad: the automatic update was disabled on my side. Everything is in order now. Thank you for your prompt and nice support.

Great, glad you sorted it! Have a great weekend.

- Swift Ideas

graffig

graffig Purchased

chaps – is this still supported/updated? If so, any chance you could update the isotype library to the latest version? Having a conflict with a few plugins

Hi @graffig,

Yes – definitely still supported. We’ll take a look at that this week, shouldn’t be too much work to update it.

Thanks,

- Swift Ideas

Hello,

Could you confirm that we’re okay to upgrade to WordPress 4.7.2 with this theme?

Thank you :)

Yes – 100% fine.

Thanks,

- Swift Ideas

Hi, I just updated to the latest version and have found when I edit a text block the visual editor is not showing. The text is there but no edit buttons. Is there a fix for this?

Also, the Revolution Slider didn’t update with the theme. is there an update for this?

Hi there,

Please try disabling any other plugins you have active – there may be something that is causing that issue outside of the theme.

Have you tried updating Revolution Slider through Appearance > Install Plugins?

- Swift Ideas

UPDATE PLEASE WITH NEW REVOLUTION SLIDER. then i need this theme again. THANKS.

Thanks, the next update will include the latest version, as always.

- Swift Ideas

atteam

atteam Purchased

Hi, is the version 1.7.20 compatible with WordPress 4.8 and WooCommerce 3.1.1?

Thanks.

atteam

atteam Purchased

Hi,

From Themeforest, I only able to download 1.7.20.

Please advise, thanks.

Hi there,

The next update will be available from Themeforest – v1.7.21 was auto-update only. If you send us an email via the form on https://themeforest.net/user/swiftideas we’ll happily send over the zip.

- Swift Ideas

atteam

atteam Purchased

Hi,

PM sent, thanks.

Where to find the up-to-date change lock? On this page it goes only up tp 2016. Thanks

We don’t have any further entries unfortunately, we will make sure new entries are added to the changelog file included with the main download of the theme.

Thanks,

Swift Ideas

by
by
by
by
by
by