i just realized that the thumbnail on the blog page (overview with the excerpt) doesn’t have an alt-tag. How can I set it?
Have you set the alt tag for the image in the media library?
- Swift Ideas
Yes I did.
Just resolved this for the next update, thanks for the heads up.
Don’t really like to update because it might change everything in the layout. Can you provide me with your changed files to resolve that problem please? Thanks.
We can’t provide changed files, but you can use a diff program to check the changes locally. We can’t support outdated versions of the theme, and all changes should be made in a child theme ideally.
OK, so when will you release the update?
We don’t have a fixed date on the update, depends on included features and any WordPress updates which may need changes to support them.
I’d like to see the following:
Message Boxes had an option to close it.
Nice feature to add:
Thanks for the requests – we’ll consider them.
Fixed that issue for the next update, thanks for pointing it out.
Hi – I notice your info states “Automatic theme updates through the WordPress admin” but I can’t see where the update notification is? I’m currently on Version 1.66. Are you able to advise how to update the theme? Thanks!
Your version is too old to receive auto-updates, as we recently transitioned to a new update provider. We had a period of over a month where it was possible to update to the new version with the new provider before we discontinued it. Please update manually – http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/
I have the pinpoint theme version 1.5.5 running on WP 3.8.3. Both are quite old and I wish to upgrade to latest of both. Are there any know issues with the upgrade? I didn’t buy the original theme so if I receive a positive reply then will purchase new.
No known issues with the upgrades. You will need the latest version of the theme, in order to have WordPress 4.5.2 compatibility.
Hope that helps.
Pinpoint is a great looking theme but it is heavy. Chrome dev tools says that it has over 150 http requests and its load size is about 3.5 Mb.
The theme itself isn’t heavy – if you have 150 http requests then you likely have a few or more plugins, and large images/videos. If you are referring to the demo – then this is because all the included plugins are installed to be able to show them off. An optimised site will be much less weighty.
Using Theme 1,7,1 having sidebar error, side bar is displaying below main content also the boxed layout is being cropped in a little might be the padding not sure. Please Help.
Please try updating all plugins, we have checked locally and are unable to replicate this.
All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.
Register – http://www.swiftideas.com/wp-login.php?action=register
How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/
The only plugin needs updating is the Slider Revolution where can I get this
If you have the latest version of the theme, then you will be able to update it via Appearance > Install Plugins.
I’m having a problem with the custom color css info in Pinpoint settings after setting this up the site is just bare no color info. I already posted in the forums and it was panned meaning support did not go deep enough to figure it out. The picture is what it looks like now, not how it should be- http://www.swiftideas.com/forums/topic/the-css-info-has-disappeared/#post-285101
Please keep communication in the support topic. Our support staff will assist you there.
Hi Swift Ideas I still don’t have this working and its causing me problems with my clients I have the latest version, I need answer since this is the theme out the box it should work correctly. As a long time owner of this theme I’ve been patiently waiting for answer to a basic problem.
Again after adding color info in the customizer they don’t show up on the site, The site looks like a bare frame work.
Our team responded to that topic but have not heard since – we’ll need you to respond to that topic in order to know that you are still having issues for us to look into.
“Its looking fine to me. Just check the attachment. Please check your site after clear the cache of browser.” That was the response from TS
I tried to respond to the topic but i’m locked out, and the problem is still there.
Just took a further look and looks like your server is returning a 403 on the custom styles file. Try setting the theme’s permissions to 755 – that should sort it.
If you aren’t sure, then your host should be happy to assist.
Just did that and its still not in color.
Should the Parent theme be set to 755 and apply to all
Yes that should be it – let us know. If not – are you able to check your server error logs?
Yes I can see them
Message us via http://themeforest.net/user/SwiftIdeas , with the logs attached so that we can check them?
You added supoort for Wordpress 3.6 on the version 1.5.4 in 9th August 2013.
Then, only in 16th April 2016 you added Wordpress 4.5 compatibility.
This is mor than 2 years without a major Wordpress compatibility update.
Is there a strong reason for this?
And, how about the future?
You know I’m planning to buy this theme but I’m afraid of not being allowed to update my Wordpress installation in the future just because the theme won’t be compatible.
There were other updates in that time, we just didn’t update the changelog in that time. We will continue updates for the theme as long as we sell it here, no need to worry about it not being compatible in the future.
Thanks. Do you think Dante would be more eficient to build sites for my clients? I mean, is it Dante more flexible to make more different sites using the same template?
Yes – we would advise Dante over Pinpoint if you are looking for more flexibility, as it is newer and has more features, plus a better framework.
The dark scheme that you have of this theme, do you have a sample?
Unfortunately not currently – we used to have a demo but not anymore.
I have renewed my support but am still unable to post in your support forum. Please help.
Unfortunately Envato’s API is unreliably slow in updating this, please can you let us know your purchase code so that we can try and manually re-validate? You can send it to us via http://themeforest.net/user/SwiftIdeas
Thanks for your response! It has finally updated so I’m able to post on your support forum now.
No problem, glad it’s sorted!
Hi, i checked the feature list but i didnt found the info.
1. I would like to know if it is possible to configure a fee for cancelling a booking by the user?
- 48 Hours before
- 48 – 24 Hours 5 €
- Under 24 Std. 10 €
Is this possible?
2. Is it possible to have an interval with 1/2 hour steps?
Smallerst unit 1 hour and after that in 1/2 hour steps?
08:00 – 09:00 (minimum)
09:00 – 09:30 (additional time booked)
Best regards, Asmir
Cancel Booking / 48 hours before for free / 48 – 24 hours 5 € / Under 24 hours 10 €
That would be added with a plugin – that would not be functionality that would be the theme’s responsibility.
Hi, thanks but did you see the previous 2 questions? We would like to buy the theme but the informations are very important to us. What is the plugin you mentioned in your answer?
The reply was to all the questions, none of that functionality would be the responsibility of the theme. Only plugin we have heard of is this – https://woocommerce.com/products/woocommerce-bookings/
Hi, thanks for the answers. Are the any functionality to refund a cancelled booking by a user? What kind of funtionality has the theme for refunding?
A admin demo account would be really helpful. Do you have a admin demo?
As we said before – the theme has functionality like this, as it’s not something that the theme should do, this is functionality that should only be in a plugin.
Sorry my bad, this means if i want such functionality i should buy your theme (49$) + woocommerce bookings (249$), right?
Yes that’s correct – although there may be other plugins that do the same for cheaper or free. We aren’t aware of any though.
Hmm ok thats a option for us. I am checking the feature list and i am not sure about the payment. Your feature says..:
1)Payment can not be mandatory when a client creates a booking request (reservation).
2)Payment can be made when a client arrives at the location he/she booked.
In our case we have rooms which can be booked for min. one hour.
Can a client book a room on the webpage and pay directly before going to the room? Is reservation just a setting which can be changed?
You’d need to ask that question to the plugin developers – we have no experience with that plugin!
Hello, theme customizations stop working since the last update. And the changes I make in the theme options are not saved. Do you know how to debug? I already disable the plugins and empty the caches, but nothing changes. Thank you for your help.
Do you get any errors in your browser console? We’ve tested locally and can replicate no issues. What version of the theme are you using?
Hello, thank you for your prompt reply. The problem occurred with the Wordpress update to 4.7.1. PinpointVersion is 1.7.1. All the theme options have disappeared and I can not import my old sf_pinpoint_options_options file or reconfigure manually. Thank you for your help.
Hmm we can’t replicate the issue locally – was anything else changed in this process? Nothing like that should make the theme options disappear, unless they were reset.
Thank you for your follow up. In fact, I could identify that this is a concern for compatibility with the Yoast plugin. Did you get any other feedback like that? Any idea about how to fix this conflict?
Do you have the latest version of Yoast? We have had problems previously but we alerted them of the issue and as of the latest Yoast version there should be no issues!
Hello, I have the last one (Version 4.1). I have gone further in my tests and it is actually YOAST (last Version 4.1) + WPML String Translation (last Version 2.0.1) that create this conflict with the theme (last Version: 1.7.1).
The latest version of WPML String Translation is v126.96.36.199 – that is likely your issue!
Hello, you’re right! My bad: the automatic update was disabled on my side. Everything is in order now. Thank you for your prompt and nice support.
Great, glad you sorted it! Have a great weekend.
chaps – is this still supported/updated? If so, any chance you could update the isotype library to the latest version? Having a conflict with a few plugins
Yes – definitely still supported. We’ll take a look at that this week, shouldn’t be too much work to update it.
Could you confirm that we’re okay to upgrade to WordPress 4.7.2 with this theme?
Yes – 100% fine.
Hi, I just updated to the latest version and have found when I edit a text block the visual editor is not showing. The text is there but no edit buttons. Is there a fix for this?
Also, the Revolution Slider didn’t update with the theme. is there an update for this?
Please try disabling any other plugins you have active – there may be something that is causing that issue outside of the theme.
Have you tried updating Revolution Slider through Appearance > Install Plugins?
UPDATE PLEASE WITH NEW REVOLUTION SLIDER. then i need this theme again. THANKS.
Thanks, the next update will include the latest version, as always.
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