74 comments found.
I’ve noticed a lot of people are having the same issue as me on here on importing the demo file. It keeps getting stuck on 80%. I’ve been trying to import this for about 8 hours now. Has anyone found a resolution? Or can anyone provide me some advice for this? It’s been incredibly frustrating. Thanks.
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Guys you theme needs update, It doesn’t support latest version fully. there are conflicts almost every step. we can either use theme or other plugins.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello guys, Need attention, I’m running out of time and need to fix this ASAP. I’m facing issues with theme.
1- Never get 100% demo data import, Server specifications are changed according to the instructions in documentation. 2- Rev slider, I tried to import sliders manually and it show error, it create blank slider with the folder name( don’t know what to do). 3- Widgets are not accessible, it shows check developer tools. and critical error in website.
NOTE: I used wp-server info plugin to check server specification and changed values according to theme documentation before running import. Moreover, Unable to find any alternate way to import slides. also, tried to troubleshoot widgets error and ended up with critical error in website.
Considering all these I tried to setup WordPress locally, just to make sure it should not be the server end issue because I recently upgraded server. unfortunately, same issues were there with local import.
please get back to me!
Import data takes forever!!
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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ya hace mas de un año adquirí el tema e estado comunicando con soporte primero para que me apoyen y no e recibido respuesta el tema es muy difícil ya que se mueven todos los elementos al momento de hacer una modificación en una pagina se alteran los de las demás paginas en escritorio puede verse bien pero en teléfono móvil se desacomoda totalmente la interfaz es un verdadero dolor de cabeza estar checando en el pc y móvil cada que haces una modificación ya que si no se queda mal en el escritorio queda mal en en móvil ósea es trabajar 4 a 6 mas de normal espero vean mi comentario y me regresen mi dinero ya que lejos de ayudarme me quito muchísimo tiempo
Hello,
We are sorry to hear that you’ve got this impression.
The theme is working correctly on our local installation and all of our themes do get strictly tested before they can even be released.
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
If you wish to submit a refund request you will need to do it on Envato Market directly as explained in this article here, and we do follow official Envato Market refund policy which you can check in this link.
Support
Edge Portfolio part of
Qode Interactive
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hi, any news about updates?
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log.
We’ve included compatibility with block-based widgets (added in WordPress 5.8) in latest theme update so theme should work correctly on latest version of WordPress.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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This disclaimer found on your support page should be disclosed before a consumer purchases. The majority of WPbakery users use the frontend page builder, not the back “We disabled WPBakery’s Frontend Editor by default because it doesn’t work well with some of our theme’s Javascript functionality. With the Frontend Editor, some elements will not display correctly until you save and refresh the page after adding them.” I would have not purchased knowing this.
Hello,
We are sorry that you’ve this impression.
This is noted in theme’s documentation (please see screenshot) which is linked in theme’s description on ThemeForest page.
Please, try to reach our support team at our Help Center and there our support agents are on your service for any assistance you need. They will gladly help you to set up your website within our theme.
Support
Edge Portfolio part of
Qode Interactive
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I have requested a refund. The backend editor of visual composer is not displaying drag / drop content in the correct order as they are displayed on the live site and preview. This makes using it near impossible. I have requested a refund through themeforest. There way too many functionality issues with using the WPbakery plugin to build pages. I recommend pulling it from the theme and finding another alternative for buyers like me seeking a drag / drop editor to use.
Hi there,
We located your tickets at our Help Center and we can see that our agents answered them so please check the ticket status now and continue the conversation there.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am one step away from buying the theme, it has the latest updates, is there support when installing?
Hello,
Thank you for taking interest in our theme!
For installing theme please follow steps from this article – How To Install A Theme Via WordPress. You can also install theme via FTP by following instructions from this article – How To Install A Theme Via FTP.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello I would like to know how to download a “shop-home” slider because it does not download when I do an import. Help me please
Hi there,
You can import the sliders manually.
And if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, If I buy this theme now, is it fully updated? Thanks in advance!
Hi there,
Thanks for writing in! Our team is working hard on updating all our themes at the moment and Pints@Crafts will be updated for sure. We haven’t tested our theme with WP 5.8 yet but you can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update. However the theme will work perfectly fine.
Thanks for understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How do I clean malware in your themes? themes does not work with the nitropack plugin ???? Please for immediate attention !!!!!!!
Hi there,
Thanks for writing in! Since we do not have enough information we can only provide you with this article that might help you here as well as you can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is there a age verification in this Theme? Thanks
Hello there,
Thank you for taking interest in our theme.
Unfortunately there is no age verification option within the theme, but you can try adding it with a third party plugin.
You can also check our other drink WordPress themes in this link here.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Is this compatible with Shopify?
Hi there,
Thanks for taking an interest! Our themes shop functionality is handled through WooCommerce however there are however certain ways of integrating Shopify and you can read more about it here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Where can I change the logo sizes for Pints & Crafts – Bar, Beer & Pub Theme?
Hi there,
Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I have a problem, how to connect with support by email or chat online?
Hi there,
Thanks for writing in! We have verified your account so please try to submit a request once again at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Dear Team, i have successfully installed the theme and its dummy content, but unfortunately the entire site looks zoomed in , it displays only half part of the beer bottle. tried to lower the size but still it displays with half cut. appreciate a quick support please., The theme on this site and on my site is completely different with zoomed-in thanks- SITE: http://www.bhutanbeers.com /\
Hello any update ? awaiting your response at the earliest possible
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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i have submitted a ticket for help since 3 days back.. but so far no response… please help /\
Hi there,
Once we check we can see that your request has been handled, so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I have a few question.
1. My home page based on this page – https://pintsandcrafts.qodeinteractive.com/ and I need to know how I can translate “See more” button on Slider? 2. I have an offer prepared in Prints&Crafts Portfolio and I have two categories defined. The first category has 18 elements, the second – 7. The first category displays 6 items correctly behind it I have to select the Load more button (btw. I want to translate this button) but the problem is with the second category – when I choose a tab, only one product appears. Why? And in this case I would like to disable SHOW ALL function – it is possible?
please help here because every time your system tries to submit a ticket, it receives an error …
I think I managed to make report # 74439
Hi there,
Once we check we do see that our support agent has responded to your request today. Please understand that our response time is usually within 24h and you will for sure get a response within this time.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I would like to translate a few places. Translate “See more” button on the slider, show all and load more in portfolio and prev flavor and next flavor in portfolio item. Could you tell me how I should to do this in the best way?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Is there a way to move the price down the title? Thanks.
http://spyral-ag.com/tierramadre_beta/cerveza/Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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hi, can i change the words pints & crafts in the logo, thanks
Hi there,
Thanks for taking an interest! You should know that this is an image uploaded, so if you would like to edit this to your needs, you can either create your own logo and upload it, or you do always have an option to ask for our PSD file and edit the existing logo to your needs.
You can also check our article about image copyright Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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ok, I need to buy this template and access the psd. what should I do?. Thanks again
Hi there,
If you wish to use the theme you can for sure purchase it and upon purchase you can ask our support team for PSD files.
We are here if you have any further doubts.
Support
Edge Portfolio part of
Qode Interactive
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Hi! Congratulations on the theme. How can I change the logo size? I can’t find it anywhere.
Hi there,
Thank you for your kind words! You can read more about logo size here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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