36 comments found.
Hi,
I have a problem. I have more than 50 items registered in the portfolio page and I need everyone to appear. Now only 50. How can I do it?
Thanks
Hi.
In the next Visual Portfolio update will be changed count control to input, where you can put any number.
hello, I buy the item and download. However, when I try to install the theme. It always pop-up “try again” after uploading 100% of piroll.rar file. Could you please advise how to fix? Thanks
Hi.
Have you downloaded an installable zip archive? ( https://help.market.envato.com/hc/en-us/articles/202821510 )
If this happens with the installable archive, could you please provide a temporary admin login to your site. FTP access also will be helpful.
Please, send email using this form – https://themeforest.net/user/_nk#contact (in the right sidebar).
Best regards, nK.
Hi nK, I have sent the login details via email to you. Could you please check and help me fix? Thanks
Best Regards, Benson
Hello nK, Thanks for your time. The issues have been resolved with uploading all files via FTP and change file permissions. It’s very fantastic theme
Is it possible to add video instead of a photo to the 3 column style 2 portfolio, which is the pop up portfolio?
Hi.
Yes, Visual Portfolio plugin supports YouTube and Vimeo popups, you can add this in Portfolio item:
I followed your documentation to get the demo import and it is not allowing me to get the demo import. “It says Can’t find your license? Try to click on “Refresh Data” button.” I even followed the addition support on how to manually update it and it still did not upload.
Hi.
I apologize for activation problem. We just fixed it, please, try activate theme again.
I purchased your theme and my support has expired. However, the blog post grid on your theme is no longer working properly on my website. Before I purchase extended support, I want to know if you will be able to fix this issue. Can we please talk privately and I can send you my website URL? I tried submitting a ticket through (https://nk.ticksy.com/) but it wont let me. Please advise.
Hi.
Please create a ticket in “Bug Reports” category.
I don’t see the “Bug Reports” category on your website, can you please send me the link or instructions on how to get there? Also, how can I create a ticket on your website when my support has expired? I have tried to submit a ticket for the last two days on (https://nk.ticksy.com/) and received the message below.
Please advise.
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Also, your theme was last updated on 7/29/18. However, after downloading the theme I noticed the plugins version for (Advanced Custom Fields PRO and WPBakery Page Builder) were over a year old. I know these are premium plugins but do you have any plans on updating the plugins for current customers? Let me know what you think.
Hi.
Category in ticket system:
How to update premium plugins – https://nk.ticksy.com/article/11085/ Regards, nK.
Thank you. I submitted ticket under the category ‘Bugs Reports’, I look forward to hearing back from you shortly.
After reviewing the link you sent me, I still don’t understand how to update the premium plugins on my website. Can you please explain?
Below are the instructions you sent. I understand how to remove and add plugins from my WP admin but how can I update the premium plugins (WPBakery Page Builder / Advanced Custom Fields PRO) to the latest versions. Currently you don’t supply the latest plugin versions on your theme and I don’t own the license to those premium plugins.
Do I have to buy these plugins in order to get the latest versions? The current premium plugins available for download on your theme are at least a year old. Let me know what you think. Your feedback is greatly appreciated.
To update bundled plugins you need follow these steps:
Deactivate and Remove plugins from admin page Plugins Install it from Appearance > Install Plugins Plugins will be installed from Our server. If you still see that there is new version of plugin, please contact us, we will update it on our server.
Hi.
Aha, sorry for that. We didn’t change the plugins URLs. Please, try to update the theme to v1.0.1 and then you will be able to update these plugins using instruction https://nk.ticksy.com/article/11085/
Thank you for your feedback, much appreciated.
I am currently running version 1.0.0 of the Piroll theme from when I first installed the theme to my site. However, after re-downloading your theme from Themeforest today, I don’t know what version of the Pioll theme I have downloaded. There is no indication of what version I have downloaded in the theme documentation. Can you please advice?
Before I update your theme I would like to know what version of the theme I am updating too. Also, when reviewing the activate theme Piroll in my WordPress admin it gives me no indication there is a new theme available for download. Let me know what you think.
Talk to you soon.
Hi.
New theme version is cached, so you may not see the new version available in the theme dashboard for a while.
The latest available version is 1.0.1. You can download it from https://themeforest.net/downloads . Unpack ZIP archive and see in style.css version number.
Regards, nK.
Ok, thank you. I will redownload the theme shortly and review the theme version via the style.css file shortly. I will let you know if I have any questions.
Talk to you soon.
I submitted a ticket via the “Bug Reports” category three weeks ago regarding an issue with the grid layout on your blog page template and still haven’t heard back yet. Can you please advise on how I can fix this issue on my website? Let me know what you think.
Hi.
This one? (image clickable)
Yes, that’s it.
So, have you tried to regenerate thumbnails? I don’t see this bug on your site now.
Did you review the screenshots I attached in the ticket? The blog post images overlap other post images and there is missing text on some blog posts. The three column grid looks broken with post overlapping each other. Do you not see that in the screenshots attached?
The ‘Regenerate Thumbnails’ plugin is currently installed and uptodate on my website but I am not using it on my blog. I am using the featured image for the main image on each blog post. For the blog page layout I am using the Visual Portfolio < 3025 Post Masonry 3. Please advise.
Yes, I saw your screenshots. That’s why I asked you to install Regenerate Thumbnails plugin and run it. Once you regenerate all images, you can disable this plugin.
p.s. Masonry on your site is working fine for me:
Thank you for your feedback, much appreciated. I was able to fix the issue yesterday. Once I update the Visual Portfolio plugin, it seemed to fix the Masonry layout on my blog page, yea!
I cannot import the demo content anymore, error message: “Demos can only be imported in activated theme. Please visit the Dashboard page and activate the theme.” Any ideas? Thanks.
Hi.
Please, try to update the plugin nK Themes Helper. If this didn’t help, try also update theme manually by downloading it from https://themeforest.net/downloads
I’m thinking about buying your theme. A question popped up in my head though which is essential for me aka the person I’m building a Wordpress for: Is it possible e.g. with the Video Home starting page to have a Video there that starts playing immediately, with an image that shows while the video is loading? Similarly this would be an amazing option for project pages, too. Looking forward to your feedback!
Hi.
No, there is no autoplay option for video blocks. You can only add YouTube embeds with autoplay.
Regards, nK.
Hi _nK, could you please tell me how can I update the WPBakery plugin? Or do I have to buy a separate license for it? Thanks!
Hi.
You can see instructions here – https://nk.ticksy.com/article/11085/
Hello nK,
can you tell me am I able to change the menu style on my Piroll theme? I would like to use this mega dropdown style – https://codyhouse.co/gem/mega-dropdown
My website – https://nodsi.com
By the way, I’m using the theme and it’s awesome. Keep up the good work.
Many thanks, Shone
Hi Shone.
It is possible but required coding knowledge. You will need to edit `header.php` theme template and use your own menu walker. You’ll need to make it on your own or with 3rd-party help.
Regards, nK.
Hello nK,
thanks for your response, I will see if I can make that.
Best, Shone
Will this theme work with WordPress 5.1? I purchased this for one of my clients and we are nervous about updating to version 5.1 for fear the theme will no longer function properly.
Hi.
The theme will work, but you will need to switch from the new Gutenberg editor to WPBakery Page Builder. See here more info – https://nk.ticksy.com/article/14098/
Regards, nK.
HI
I am using AWB (Advanced Wordpress Background) for background videos on the site, along with a plugin which plays audio “continuously” when changing to another page. There is however a delay when changing pages in the audio – is it possible to load the site with Ajax so that there is no longer a delay in the audio playing ?
Hi.
I don’t quite understand why are you mentioned AWB in a question about continuous audio playing.
It is possible with JS customizations.
Regards, nK.
I updated the theme but the Piroll Shortcodes plugin won’t activate. I only get the options: Delete or Update Required. I update the plugin from 1.0.0 to 1.0.1 but it won’t stick. Each time it reverts back to 1.0.0 and it won’t let me activate the plugin. Please help!
Hey.
Please, try to update the plugin again. The version number should be fixed.
Regards, nK.
Since the theme isn’t updated frequently, and since constantly asking for an updated plugin is a pain, I bought my own copy of the Advanced Custom Fields Pro. This way I can update the plugin when new versions are released. (Expired plugins are a huge security issue!)
A new version of the ACF plugin just came out though, and when I try to update it, something in the theme blocks the update. I think it may be part of the nk-themes-helper plugin (in class-plugins-updater.php). Is there a setting I can change somewhere to get the theme to recognize my purchased version of the ACF plugin? The WP dashboard won’t let me change the license key.
Thanks in advance for your help!
Hi.
How to update bundled premium plugins, you can read here https://nkdev.info/docs/wordpress-themes-basic/premium-plugins-update/
We’ll check what the problem with the plugin updates when enabled our helper plugin. Thank you for reporting to me.
Regards, nK.
Could somebody give me a hand, please? I’ve bought the Piroll Theme here at Theme Forest, but when I try to activate my license at Wordpress Dashboard, the button redirects me to NKDev’s website and my license is not showing up there. Any ideas, please please? Thank you a lot <3
Hi.
You have already activated the license. List of all your licenses you can find here – https://nkdev.info/licenses/
Regards, nK.
Since the WP 5.5 update I’m having an issue with the Fade portfolio layout. The text in the rollovers is behaving inconsistently. Even when I choose to display the type at the top of each image, it centers the text vertically and horizontally (instead of in the upper left like it was before the update). This is consistent in Safari, Firefox and Chrome on a Mac.
On a PC, it does stranger things. The text appears centered (vertically and horizontally) when initially rolled over. But once more images in the grid load, if I roll over an image that has already been rolled over, the text gets crammed into a skinny vertical box and rewraps. So instead of a title reading as TITLE, it reads… T I T L E
Note: All plugins and the theme are up to date.
Is there a way to fix this? It’s a big problem. Thanks!
*Note: T I T L E reads as a long vertical column with one letter per line. Themeforest reformatted my comment.
Hi.
Could you give me your site URL? I’ll check it.
Regards, nK.
aprwhite.com
Please, completely remove the theme from your site and install the latest one from the ThemeForest https://themeforest.net/downloads
This is what’s already installed. How will replacing it with the same thing help?
In the latest update, we removed Visual Portfolio templates and it is not needed to display layouts. But on your site, these templates are still exists.
The main theme and the child theme have been updated. The rollover titles still view as skinny vertical columns in the Incognito Chrome browser on a PC.
Hi.
As I asked you in the previous replies, please completely remove the theme first.
Not “replace” existing theme folder with the new one, but completely remove the theme from your site. And install the new theme version.
Regards, nK.
Thank you, this worked. And my apologies for misunderstanding before — I had never updated a theme before by completely deleting it.
Usually, theme files replacement is enough, but the current theme update required a complete reinstallation, as we removed the Visual Portfolio template files.
My client just updated WPBakery and now the grid page (Work) on her site isn’t displaying properly. It doesn’t show the images before they’re rolled over when the “items” display is set to “tiles” as it has been. If I change the setting to masonry, grid or justify the images appear, but the style looks drastically different. Is there a way to correct this? Thanks in advance for your help!
Hey.
Try to update the Visual Portfolio plugin to v2.6.1
Regards, nK.
That fixed it! Thanks for your speedy response and for your help!
Will the theme work with WP 5.6 or should we wait for a theme update before updating to WP 5.6?
Hey.
Yes, it should work fine. There are no breaking changes in WP 5.6.
p.s. I still recommend you make a backup before such major updates.
Regards, nK.
i lost form template (contact form 7) Can I get it back?
Hey.
This one? https://nkdev.info/docs/piroll-wp/forms/
