836 comments found.
Does the theme offer login for my customers?
Hello,
Thank you for reaching us!
Our themes rely on the WooCommerce plugin for when it comes to shop functionalities and you can use “My Account” page for login and registration. You can check demo “My Account” page in this link.
Do let us know if you have any additional questions.
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Select Portfolio part of
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Hi I logged a support ticket and have received no feedback? import keeps getting stuck on 50%
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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I tried all the instructions and i still cant increase my logo size please help
Hello,
You can also try using custom css:
.q_logo a {
height: 40px !important;
}
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We had registered theme on dummy domain to check the theme performance but deleted the website without deregistering. Now we want to activate the theme on main site domain but it wants us to deregister from previous one. The previous website was deleted and we cant deregister the theme.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
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I have successfully installed the theme, but “Select Options” does not appear in the WordPress admin panel. I have reached out for support through Qode but have not heard back. Any possible help?
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve installed plugins included with the theme. Once you install and activate Select Core plugin the “Pitch Dashboard” and “Select Options” should appear in the left menu. You should also make sure that your purchase code is registered in Pitch Dashboard (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Select Portfolio part of
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That fixed it, thank you for the quickk response!
Support
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export.select-themes.com is down and it’s not possible to import the demo content.
Hello,
We are currently experiencing certain issues with our servers. As a result of this, the access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. We thank you for your patience and understanding.
The XML import is working and you can find more info on how to import via XML in this article here.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
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I’ve already submitted a ticket, I’ve had a reply and it doesn’t help me.
The article you’ve linked to doesn’t apply to this theme. There is no file upload import option. Without the export.select-themes.com domain and without a file upload option, the XML import cannot function!
It’s not an issue with your server (not the immediate issue anyway), the subdomain export.select-themes.com doesn’t exist at your DNS server, it’s not resolvable, there is no A record for this subdomain it’s been removed.
Hi,
The one-click demo import should be working correctly now so please try to import it once more.
In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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It’s just a 403 at that URL now. We’ll try again after the weekend.
Hi,
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Warning: Trying to access array offset on value of type bool in /home/u1776324/public_html/kalman.id/wp-content/themes/pitchwp/templates/blog/blog_single/blog_standard_type_single-loop.php on line 70
Whats wrong with ur themes ? quick solution for this ?
Hi there,
Thank you for writing in.
Please note that this is a harmless warning and not an error. You are probably seeing this because wp debug is enabled in your website. To disable wp debug please follow instructions from this article: https://docs.themeisle.com/article/819-how-to-turn-on-off-debugging-in-wordpressAlso, you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you with any theme related questions if needed.
Thanks
Support
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How to disable short code page that we dont need ?
Still show the error https://kalman.id/buzzer-influencer-social-media-marketing/
Solution ?
How to increase size of logo ?
Hi there,
What you are seeing are most likely not errors, but just warnings and notices.
In order to hide these, please take a look at this helpful article.
When it comes to the logo size you can check this helpful article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hello, how can I change slide title from H2 to H1? Thanks
Hello,
To change heading tag for titles in Select Slider it would be necessary to edit theme template files.
The file in question is slider.php located on this path wp-content\plugins\select-core\modules\post-types\slider\shortcodes\slider.php (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I installed and had error with WP. I deleted and reinstalled and now its telling me “This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.” What do I do?
Hello,
Please submit a ticket at our Help Center, include your purchase code and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I already did
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hello,
How to change slide titles from h3 to h1 or h2?
Thanks
Hi,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
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How are the Google fonts integrated in the theme? Because it’s mandatory for me to host them locally.
Hello,
You can add fonts as custom fonts in this case and you can find more info on how to achieve this in this article here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Item looks great. Is the split text landing page ahead of the demos included as part of the download? Thanks
Hello,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs including the landing page too.
Do let us know if you have any additional questions.
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The support team is leaving something to be desired… 
Hi there,
Thanks for writing in and thank you for your patience, we do see that your request has been responded so please for any further assistance continue the conversation with our support team.
Support
Select Portfolio part of
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Hey friend.
I purchased the Pitch theme, over a week ago, on July 15, 2022. I tried to get support: https://qodeinteractive.com/submit-a-request
But the theme is not listed for support, just Elision which I have two licenses.
Could you check this support please?
Thank you very much. 
I did the ftp import, and overwritten as described, so as not to lose any items from the demo import. Even so, my dashboard has broken images. Thanks.
Hi there,
Thanks for writing in! In order to so that your newly purchased theme appears in the supported items from our help center, you first need to submit a request for in so it can be registered.
So once you try to submit a request only fill in Premium themes, theme profile (Select) and theme (Pitch) then submit a request for it. Once this is done your theme will appear next time in the supported items in the form.
We hope this helped and keep us updated on this please.
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It’s done. I also registered another Elision theme that I purchased.
I did the ftp import, and overwritten as described, so as not to lose any items from the demo import. Even so, my dashboard broke images.
I did as described: How to update the Pitch theme?
You can update our theme by performing the following steps:
1. Download the documentation file and all latest files from ThemeForest (its downloads page)
2. Extract it and locate pitch.zip
3. Extract pitch.zip and locate the pitch folder
4. Copy/replace the contents of the pitch folder to your site’s /wp-content/themes/pitch folder.
Using this method, no existing content or settings will be lost.
There is an open ticket for breaking images on the dasboard.
Thanks.
Hi,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Also, please check if your purchase code is registered in theme’s dashboard.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Select Portfolio part of
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Hi I have just setup the theme for a client. I have imported the split home demo and its a whole mess when it comes to editing content. I can’t see which part I am editing in the backend editor. Everything is really messed up with WP Bakery can you guide me on how can I manage my split home slider sections and how can I edit content when I don’t know which part I am working on.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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I have tried multiple times to create an account and I’m not receiving any confirmation emails.
Hi,
Please contact us through this email, include email you’ve used to register at our Help Center and your purchase code. Our support agents will assist you and we will verify your email manually. Thank you.
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I removed the demo logo and uploaded my own, but now it looks tiny.
How do I edit the size of the logo?
Hi there,
Thanks for writing in!
Please check this article that can help you and if you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hi, I changed my business name and domain name. I’m using the Pitch license but it seems to be assigned to my old domain name. I cannot contact you via your support as I don’t have a renewed license. All I need is to re-activate the license on the new domain. I don’t need any support for the theme. How can I contact you? I tried via the SUPPORT tab but I can’t log in and resetting my pwd doesn’t send an email to me. Thanks
Hello there,
Thanks for writing in!
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration. Also please include email you’ve used to create an account at our Help Center so we can send you password reset link.
Support
Select Portfolio part of
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I removed the demo logo and uploaded my own, but now it looks tiny.
How do I edit the size of the logo? Am I missing something that might be obvious?
Never mind, I figured it out somehow lol.
Hello,
We are glad that you’ve managed to resolve this in the meantime.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
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how do I edit the default slider after uploading the demo content? I’m not able to find it
Hello,
Thank you for reaching us!
Slider and individual slides can be edited in Select Sliders section (please see screenshot).
For more detailed overview of theme’s options please check the documentation in this link.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Much easier than I expected. Thank you
Support
Select Portfolio part of
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I am unable to access this url to activate the theme
https://dev.technobraingroup.com/wp-admin/admin.php?page=pitch_core_dashboardHi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
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