164 comments found.
presales question – can this be set up for free digital downloads, where someone can instantly download free stock images and not “checkout”?
Hello,
Thank you for your interest in our theme!
It sounds like a fantastic idea. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will check whether there is a solution for you.
Regards.
I want to add download limit based on membership. For example standard members should download upto 100 images only. In other membership they can download upto 500 images only.Is it possible to put download limits in this theme? Thank you.
Hello,
Thank you for choosing our theme!
Absolutely! The theme includes Paid Memberships Pro and Paid Memberships Pro – WooCommerce Add On plugins – http://pixefy.axiomthemes.com/doc/#plugins_settings_paid_memberships_pro Feel free to use them for the membership functionality.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi! I just installed my theme on my wordpress website, and I can’t activate it, it says the purchase code is invalid. What should I do?
Regards,
Hello,
Thank you for choosing our theme!
Feel free to contact Our Technical Support Department at https://themerex.net/support/ and provide your purchase code in the message body. They will be happy to check the issue and assist you.
Thank you!
Hi, I would like to know if it is possible to customize the shop of the sellers registered on the site. I would like it to be a massonry essential grid gallery like the ones in this link https://thebighugs.com/after-wedding/. The shops are of photographs and I just need the images to have a price and can be added to the cart. I can’t find a way to customize the shop of each seller. To sum up; that when any seller uploads his pictures, an essential grid gallery is created as in the example I sent you and not the one that comes by default in WCFM vendor.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please check https://support.themerex.net/ticket/89361
Regards.
Hi, Where can i see the backend? i would like to check the admin panel to understand how it is managed.
Thank you,
Hello,
Thank you for your interest in our theme!
Unfortunately, we don’t provide access to demos due to security reasons at the moment. You may view all the ready layouts on the preview page – https://pixefy.axiomthemes.com/ Also, the theme documentation file includes many screenshots of the admin panel. We do believe that our theme is well documented and you can check many articles and video tutorials that can come great in hand developing your website at https://pixefy.axiomthemes.com/doc/
It certainly does not require you to be an IT expert to handle our theme, as the template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Where does the page title on each page come from? I found a file called /templates/header-title.php, but it does nothing to edit that. Is it an Elementor object? If so, how do I find it?
Hello,
Thanks for contacting us!
The titles are changed under Pages > All Pages > Edit – https://prnt.sc/Al4lk0QR3ead The titles of the archive pages (all posts, all services etc.) are edited in the wp-content/plugins/trx_addons/languages/trx_addons.pot language file. Here is the guide – https://pixefy.axiomthemes.com/doc/#theme_translation
In case you still have issues, please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.Hi, I just imported the pixefy theme but do not have an option to import demo content. No pages appear as the ones presented on the theme forest website. can you please help me how to get it like the demo pages?
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Could you please give us a link and temp access to your site at https://support.themerex.net/ticket/86893 so we could take a look? Our support will handle this as soon as possible.
Regards.
yes, thank you for your prompt response and attention. I will continue with the ticket
Hello,
Your support ticket has been updated. Please kindly check it at https://support.themerex.net/ticket/86893
Regards.
Why doesn’t the watermarking show up on product images and thumbs? It only seems to show when you mouse over the product image to see it magnified. Anyone else having this error?
Hello,
Thank you for getting in touch with us!
Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Can the images in the shop be in masonry?
Hello,
Thanks for reaching out to us!
WooCommerce doesn’t have built-in support for masonry layout, but you can achieve this by using a 3rd-party plugin or customizing your theme. In case some additional stylesheets are needed for plugin full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
I’m trying to bulk import products into WooCommerce, and it doesn’t seem to be able to import (or export) the Vendor. I have a ton of images and need to indicate which vendors they belong to. Can you tell me how to do this?
Hello,
Thank you for choosing our theme!
In case you need vendors to upload products in bulk, this feature is available for WCFM Ultimate users. As for WC Marketplace (MultiVendorX), just follow the guide https://multivendorx.com/support-forum/topic/import-products-button-not-showing/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello,
Thank you for your interest in our theme!
It sounds like a fantastic idea. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will check whether there is a solution for you.
Regards.
Hey! I have just started working with wordpress and purchased your theme. So this question might be a rookie one, but I don’t know what to do anoymore. I can’t find a possibility to change the hover color of the menu text. It always turns orange, not matter what I try. I tried changing it with elementor, that way I was able to change the color of it while not hovering over it, but it ignores the link hover color. Also changing the color settings in theme options did absolutely nothing, the whole site looks the same. Not even the color of the text below the search (“Your Photos Today. View plans and pricing” is changing, even though it is a link, it just stays orange and turn greenish when hovering over it.
I have looked in the documentation, but that just says to change the colors in the theme options, which (as I said) did absolutely nothing for me…
Is the shop site only editable with elementor pro? I can change some settings under “Appearance > Customize > WooCommerce >”, but I want to change more stuff, like changing the width of the sidebar, disable the option to show resluts as a list, change the sorting option and stuff on the product page, disable wishlist, disable reviews and the ask a question button
Hello,
Thank you for choosing our theme!
All the queries you have can be easily managed. Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hey, thank you for the quick answer!
I can definetly do that, but I thought this might be a topic that could be of help for everyone that starts out with the template, thats why I put it here as a public comment. But I will submit a request for assistance 
You are welcome. Our support assistance is provided via support tickets only. Your ticket has been updated. Could you please check it at https://support.themerex.net/ticket/85250 ?
Thank you!
When I go to view a Post category, I am getting this popup error message “Failed to initialize plugin: essgrid_sc_button”. In the error panel, it says “wp-tinymce.js?ver=49110-20201110:3 Failed to initialize plugin: essgrid_sc_button ReferenceError: ESG_LANG is not defined”
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you.
Thank you!hello! i have a problem with the easy watermark. I have read all the tutorials that are in the theme manual but I can’t solve it.
When I add watermarks to the photos (digital products) they look watermarked, but when I make the payment and download the photo it still has the watermark. I need that the photos on the page have the watermark but when they buy the photo the file that customers download does not have this watermark.
I looked at easy watermark and nothing like that comes up.
thank you very much in advance for your answer
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you.
Thank you!
Hello, i did it before writing here, but no answer
hi! this is what its says when i try “403: Item is not found on the validation server! If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/" i put my purchase code.
Can you help me from here, the problem is that watermark are still on the image after purchasing the image.
Still no answer, can you please help me?
Hello,
We need to check the settings for plugins and products in order to check and assist you with your question.
Please provide your website details in the support ticket at https://themerex.net/support/
Thank you in advance.this is what its says when I try yo make a support ticket “403: Item is not found on the validation server! If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/" i put my purchase code.
Hello,
Please use the option “Presales Question” at https://themerex.net/support/
and specify your theme purchase code in the message body.
Thank you.Hi, I’ve just bought the theme and started some tests before to manage my own business. Now I need to reset all and I can’t find a way to de activate the theme. May you indicate me where I can find a button to do it please.
thank you
Hello,
Thank you for choosing our theme!
As per our records, the theme is successfully activated. In case the issue persists, please submit a request at https://themerex.net/support/ for our technical support team. They will be happy to help you.
Regards.
Hi I confirm it’s activated, but I would like put it off (desable) for some tests. I will send you a request by the technical support.
Thanks
You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help. Have a nice one!
Hello axiomthemes team! Your theme looks great from the demos. However, I have a couple of questions.
1. Is it possible to use the wp all import plugin to import images and textual content for listings in bulk? 2. Is the theme compatible with plugins that offload existing wordpress media library content to storage providers, such as AWS? I would like to use this plugin: https://themedev.net/next3-offload/features/ 3. Is it possible to have the titles of listings/images being shown below or above the listing in the shop explore page?
Thank you in advance for your help.
Hello,
Thank you for getting in touch with us and for your feedback! Please see the answers to your questions below:
1. You will be able to import all products in bulk using one of the free plugins for product import e.g. https://wordpress.org/plugins/woocommerce-xml-csv-product-import/ In case you need vendors to upload products in bulk, this feature is available for WCFM Ultimate users. As for WC Marketplace (MultiVendorX), just follow the guide https://multivendorx.com/support-forum/topic/import-products-button-not-showing/
2. What a great idea, but we do not have such a feature.You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
3. As for the titles of images, please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hello,
Thank you for your detailed answer. I have one more question.
I read that the theme ueses EasyWatermark to add a watermark to the uploaded images. However, will the watermark get automatically removed when a user downloads an image or does the system use 2 images, one watermarked file for the front-end gallery and one not watermarked image for the download?
Hello,
Sure. Downloaded images will not have a watermark. For more information, please check – https://wordpress.org/plugins/easy-watermark/
Regards.
Thank you for your answer! Could you advise me which setup is better for the website? Would you recommend the MultiVendorX or ECFM plugin for a large multi-vendor image/video stock footage website? Will I be able to set up a fully functional multi-vendor store with the free plugin versions and would it be possible to switch plugin at some point? Thank you in advance for your help!
The theme supports MultiVendorX plugin – a great marketplace software. Feel free to check the features of a free and paid version at https://multivendorx.com/
As for ECFM, we cannot guarantee full theme compatibility with the third-party plugin, and we have not tested it with the template. Additional stylesheets may be needed for the full theme compatibility with the plugin. Our Customization studio will be happy to help with it. Just submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hi! The theme looks great judging by the demos Could you please let me know if it allows to add free images with direct download and without the whole process of users having to register, input their payment info, etc.? Basically I’m looking for a free stock photo site like Unsplash.
Disregard please, I found the answer in this section below
Presale question – I see you have a Wish List feature. Is it possible to be able to email the wish list? I tried posting it on Facebook, but I could only see the wish list if I had it open in another tab. Also, do you know if WooCommerce wish lists is compatible with this theme?
Hello,
Thank you for your interest in our theme!
Absolutely! Users can email and share the wishlist for the socials only with the YITH WooCommerce Premium version of the plugin. For more information, please follow https://docs.yithemes.com/yith-woocommerce-wishlist/premium-settings/share-wishist-premium-version/
We cannot guarantee full theme compatibility with WooCommerce wish lists since it is a third-party plugin, and we have not tested it with the template. However, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Is it possible to make the category page and the search page look like a gallery on the main page without a left sitebar?
Hello,
Thank you for your interest in our theme!
Sure, it is possible to disable the sidebar on the category page, shop and search page. To make the blocks look like on the homepage, additional customization is required. To proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Does is it support AI, EPS?
WordPress allows 5 types of image files to be uploaded by default: .jpg, .png, .gif, .ico, .psd. To have AI, EPS support, an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Dear Sirs: I am looking for a stock image theme which allows multi-vendors/ contributors 1. upload their own images 2. input keywords for stock images 3. edit contributor profiles 4. flexibly add search attributes such as agency/ award winning
In addition to image search, users can also find (through hyperlink) 1. similar images 2. all images uploaded by the contributor 3. all the contributors under the agency/ award winning
Admin can manage image curation 1. images for certain topic 2. images for certain award winning 3. contributors for certain award winning 4. contributors for certain agency
Thanks for your time in advance.
Hello,
Thank you for being so interested in our theme! Pixefy is a great choice!
1. It allows vendors to upload their own images with the help of WC Marketplace (MultiVendorX) or WC Marketplace plugins, add the product category and tag (e.g. https://prnt.sc/HZw_u3VSgWXl and https://prnt.sc/gtAYJk-brtDE), edit vendor profiles – https://prnt.sc/hghhGr1ecztX
2. It includes the product search https://prnt.sc/DLO9jmIezbWe that shows similar images by keywords, tags and categories – https://pixefy.axiomthemes.com/?s=family&post_type=product
3. Admin has access to the vendor products e.g. https://prnt.sc/72W5afLY0P-p and can easily change the product information (category, tag, etc.)
Regards.
