Pirenko supports this item


This author's response time can be up to 1 business day.

798 comments found.

Hi my website client has a bug when I view it to ipad in homepage section http://www.annienewman.co.uk/

Other part of the image is not showing. It should be showing full image width even in vertical position style like ipad view.

Please help.

Thank you for purchasing!
It is intended to be like that… Depending on the screen relative proportions the image may appear cropped, because on that type of page the slider area is supposed to fill the whole screen.
On smaller screens the theme goes into responsive mode, but in this case it is still displayed in desktop mode.
If you really want to change this please send us a private message and we’ll try to help you.

done send private message to you. Thanks

Ok, we will comment soon. Thanks!


Can you fixed the template that will show or full image show in ipad in vertical position. It seems that when we view to ipad in vertical position the image is crop both side in Home Slider (annienewman.co.uk).

Please help.



Like we have told you on our previous comment: It is intended to be like that… Depending on the screen relative proportions the image may appear cropped, because on that type of page the slider area is supposed to fill the whole screen.
Still, we are going to reply to your email with some tweaked files to achieve that.

Hi Pirenko

Hope you had good Holidays.

Have a problem with Pixia Responsive behaviour between two installs with identical set-up under options :

1 – install works great : http://www.rkahn.ch (a1d18d73-2b0f-4e1c-8953-25d4f6f94abd) – notice that everything lines up neatly under the logo/header/nav

2 – responsive doesn’t work : http://swisswoodproject.com.62-146-83-210.srv42.webpreview.ch (2fafa1fa-355f-4458-ae5d-4298dae2ec68) – notice how everything is shifted to the right ?

I’m stumped, the options are exactly the same. I even tried taking the #1 responsive.css file and putting it under the #2 install. Didn’t work.

Thanks for your help, David

Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers :)

Hi, I am hoping you are able to help me or guide me in the right direction.

I am trying to generate thumbnails as featured images for blog isotopes instead of having the videos play in the blog masonry page, I’d like to have a video thumbnail which takes you to single-post when clicked.

I have found a promising plugin that does this automatically, it however can’t crawl the embed code since its not being added in the post’s content and added in the Pixial custom field. There is an option to have it crawl a custom field, but I can’t figure out the name of the Video/Image 2 field. Help?

Video Thumbnails is the plugin (https://wordpress.org/plugins/video-thumbnails/) I have debugged the embed code and it retrieves the thumbnails as it should, it just can’t retrieve it from the Pixial Custom field.

At any rate, if there is a better way of achieving this and you can guide me in the right direction that would be greatly appreciated. I think this would be a better system so that when single posts are shared on social media, the Featured Image can be used as a thumb and link back to the website instead of sharing the video itself.

Thanks, awsjulio

Thanks for the quick response! I already tried image-2, will send you a private message now

soo I have no idea where to send you a private message….I hit “contact author” and it published all the info including password on the comments…pretty redundant evanto feature if you ask me hah.

If you want to send us a private message please use the contact form on this page http://themeforest.net/user/pirenko

Hi Pirenko,,

Just I want to congratulate you on this theme .. .. (Simple, Inspiring, & Creative) ..

I was happy with my “Samba Theme”, but this one make me re-think about my site again :)

My respects to your awesome works..

Hello KASHIDA and thanks for your kind comments! Stay tuned, because we have something new coming in the next days :)

Is there a PSD available for this theme? I saw this in the comments but I downloaded the theme and could not find it anywhere in files?

Pirenko AUTHOR almost 3 years ago Flag Hi, The font used there is Helvetica Neue on different sizes and weights. You can find the PSD file inside the documentation folder Thank you for purchasing!


Thank you for purchasing!
That comment was a reply to the font used on the logo. We stopped including this file some time ago, but we can send it (but it only contains the logo).
We don’t design with Photoshop and that is why the PSD files are not provided (they were never created). You can also see what’s included with the theme on this page http://themeforest.net/item/pixia-showcase-wordpress-theme/3176317 on the right side info panel (ThemeForest Files Included).

Hi Pirenko!

Great Theme, easy customization.

one Question: Can you tell me how to enable the right sidebar? I understand this is not how your theme is intended, but i would like to have the ability to play arround with some widgets. ;-)

You could send me the code and where to place it.

Thanks in advance !


Thank you for purchasing!
The sidebar can be implemented, but you will need to edit multiple files and add the necessary styles to render the sidebar accordingly. So, there’s no easy code to send you. If you decide to edit the theme we suggest that you use the Child Theme.

Thanks for your reply. I’ve made the needed modifications to the files in the child theme so i get the output i need. Cheers!

Ok, thanks for the feedback :)

Hi! I’ve just downloaded and installed your Pixia Theme, but I’ve got this error:

Fatal error: Call to undefined function wp_get_theme() in /web/htdocs/www.elenadettole.com/home/wp-content/themes/pixia_54/pixia/inc/config.php on line 41

Any suggestion? Thanks! Elena

Thank you for purchasing!
What version of WordPress are you on? That function should be available… Please make sure that you have WordPress updated.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.

Hey. Nice theme :)

im trying to have submenus show up with a different text color than main menus. im using this code :

.navbar .sf-menu > li > a { font-size:16px; }

.navbar .sf-menu > li > ul > li a,.navbar .sf-menu>li>ul>li a {text-transform:none !important;} { font-size:11px; }

Where in the second navbar should i enter the font / text color? thanks for any help!

Thank you for purchasing!
If you still need help please send us a private message with a link.
Also it seems that your support period for this theme has expired. According to Themeforest we can’t provide support if the support period period has expired.
You can find more official information from Envato here http://themeforest.net/page/item_support_policy and here http://marketblog.envato.com/releases/item-support-policy-and-functionality-launched/
So, in order to get support, you’ll need a valid Support License/Extension that you can purchase here http://themeforest.net/item/fount-one-multipage-hybrid-wordpress-theme/8112414
Sorry for the inconvenience, but we have to follow these guidelines to be fair to our customer who’ve purchased extended support and to stick with Themeforest rules.
Please notice also that fixing bugs is not considered support, so please reach us if you spot something that is not right. Thanks!

That’s just sad, but nevermind i fixed it with help from another site.

Ok, good ;)


How i can create the “Our Team / Team Members” page.


Thank you for purchasing!
You can add/manage the members by clicking on the Members button. Then you can add it to a page using the theme shortcodes button. If you can’t see these elements on your admin area please make sure that you update the theme to the latest version.

Hello! I have a problem with my website. I try to upload one more file in Portfolio items but it seems that I have not the permission. Can you help me, please?

Thank you for purchasing!
That situation does not seem to be related with the theme. Please turn OFF any plugins that are not included with our theme and try again. Try also activating one of the default WordPress Themes to see if that error happens only when this particular theme is active.
If the problem is only with our theme, please send us a private message with the WP login details for a quick check (contact form on this page http://themeforest.net/user/pirenko ).

Hi I’m interested in your pixia WP theme. Just 3 questions:

1. In the left menu I need a third level. I mean
  • Item * Subitem * Subitem

Is that possible in your theme? Does it work ok in the mobile version? 2. Can be translated into spanish? 3. Can I change the gray background and colors in general and font?


Yes, it is possible to hide the numbers on the menu. Your content structure seems to be perfectly doable with the theme too. Let me know if you decide to buy it and need help with something.

Thanks. If I click on your theme http://www.munto.net/pixia-v1/portfolio/ the last elements of the menu are under the search bar and social media icons. Is it a bug? They should go down instead of staying there. I’ve sent the proposal for my client, an as soon he says ok, I’ll buy it.

The theme options allow you to define the screen height from which the screen goes into responsive mode. The means that you can activate the responsive mode sooner to avoid that type of overlap situation.
On the theme demo I have decided to keep this on a lower value, but you are free to change it.


Lilipie Purchased

Is it possible to make a portfolio item go to a link?

This is how my portfolio page currently is: http://www.jofong.com/skills/present/ 8 of those 9 images go to the same content – I have had to copy and paste the content in 8 times. Whenever I make an edit to the website I have to make the change on each post – is it possible to add in a link so they go to one post instead?

Thank you for purchasing!
You can use a redirect plugin that allows you to make some pages redirect to other pages.

Hi, is possibile to have navigation menu (dropdown) opened by default always?

I already replied. Please check your Spam folder. Thanks!

I can’t found, I have any reply on may email (spam checked)...can you try to reply another once? Thanks a lot!

Please resend the message and make sure that you have the correct email account associated with your Envato account.


cesco81 Purchased

I’m having some issues installing the theme. After I activate it, some items on the left sidebar doesn’t apper (portfolio item, sliders etc). Only Pixia Options appears. I Have tried to re-install wordpress from the beginning but the problem occurs again.

Thank you for purchasing!
After updating the theme please go to Appearance>Install plugins and follow the necessary steps.
Please consider also renewing support, because it has expired. Cheers!

Hello, I have the last version of wordpress, I installed the theme , but I have difficult to upload the image for the portfolio…first on the right side of the wordpress menu there is not ” portfolio” like you show you on the video…. I can send you screenshoot, let me know

Thank you for purchasing!
After installing the theme please go to Appearance>Install Plugins.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.


I’m trying to update the theme from 4.9 to 5.9

But when I install the new theme, slides and portfolio disappear in the wordpress menu, and the pages with sliders look weird.

I followed the video steps to update so what did I miss ?

Hi ! Yes I tried to do so but I get an error message when trying ton install plugin : PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

That is weird, but if you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.

Ok I just did. Note that I have the previous theme live for the moment cause the new one doesn’t work ;)

Hi, is the template compatible with WPLM plugin-in?

Hi, thanks for purchasing! In general I would say yes, but feel free to reach me if you have trouble translating some strings. Just make sure that you renew support if that happens. Cheers!

Thank you!

You are always welcome here :)