Discussion on Pixwell - Modern Magazine

Discussion on Pixwell - Modern Magazine

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860 comments found.

I have been using this theme since 2019. I have used around 8 different themeforest themes and Pixwell is by far my favourite!

The best part is Theme-Ruby’s support. A lot of different developers usually don’t actually help when needed but keep telling you how it is beyond the scope of support. Or they take a lot of time to respond.

No matter how great the theme is but if you can’t build it like the beautiful demos and support is no help, it’s all a waste. Theme-Ruby has always gone an extra mile to help out whenever needed and faster than expected. Their theme itself is very customisable and well built.

Grateful! Kudos! :)

Very appreciated for your feedback.

Thank you very much!

Hello, I purchase this theme two days ago and install. Only to find out that the theme is not premium and the elementor site builder plugin is not working. asking me to upgrade what i just bought. please resolve this issue because i can’t pay $61 and go through all this stress

Thank you for purchasing this theme

To effectively assist you with your inquiry, please contact our support team here:

https://themeforest.net/item/pixwell-modern-magazine/24689900/support

Our support team will gladly assist you.

Regards,

I really enjoyed your work. But I noticed in all the demos that there is a big space between the lines of text. Can this be easily modified in the Dashboard customization?

Thank you for your interest in this theme.

If you purchase the theme. We will be happy to assist you in this matter.

omrobin

omrobin Purchased

the pixell.zip file is damaged, can’t be installed, always an error message appears when installed

To effectively assist you with your inquiry, please contact our support team here:

https://themeforest.net/item/pixwell-modern-magazine/24689900/support
omrobin

omrobin Purchased

file Pixwell v.10.3 is corrupt, can’t be installed. but for previous versions it can be installed

Please try to redownload the full package and install again!

If it still doesn’t work. Please contact our support team here:

https://themeforest.net/item/pixwell-modern-magazine/24689900/support

Thank you for your feedback!

mark3079

mark3079 Purchased

New update is causing a critical error on this website on a new install, tried on 2 different hosting companies,

Thank you for your feedback.

Please ensure that the Pixwell Core is updated with the theme. Because we made a lot changes the the core. an old Pixwell core version may cause the issues.

mark3079

mark3079 Purchased

This is on a clean WordPress install

Please re-download the package and install again.

If it doesn’t help. please contact our support team here:

https://themeforest.net/item/pixwell-modern-magazine/24689900/support

Our support team will gladly assist you.

Regards,

Hi

I want to know how to change this demo post header background from this https://prnt.sc/efxViovkiAc6 to https://prnt.sc/9W9iLjsJdIpl

Also how to change the demo blocks from different demos.

Thank you for your interest in this theme.

You can combine layout each other. If you purchase this theme, please contact the support team. We will be happy to assist you in this matter.

Hi, I want know, Is this theme is compatible with PHP 8.1/latest version?

Yes, the theme is compatible with php 8

tohtoh

tohtoh Purchased

Hi, I realized each time when someone refresh the website, the posts are all mixed thus the latest post is not showing on the first page. How to disable this?

Hi,

Welcome back!

It seems you have select rand sort-order in that block. To effectively assist you with your inquiry, please contact our support team here:

https://themeforest.net/item/pixwell-modern-magazine/24689900/support

Our support team will gladly assist you.

tohtoh

tohtoh Purchased

Hi, oh okay i managed to resolve it by changing it to latest post. Thanks!

Nice, thank you for your update!

Hi,

I sent you an email about your SEO Features, kindly need your advise

Thank You

Hi,

Our support team replied to you. Please check your inbox.

Thanks

The theme is supposed to be compatible with Elementor, yet I upgraded to Elementor Pro and the Pixwell Core core plugin is incompatible with certain features of this. For example, the “sticky” function on an Elementor Pro Header will not work if Pixwell Core plugin is active, nor will the mobile menu work.

​We have just discussed with the support team about your situation .Because you are using a header created by Elementor pro (it doesn’t belong to the theme). So the theme sticky script could not find the defined tags.

This is not a theme issue and it is also beyond the support scopes. However, Our team has replied and is ready for help. But your support time has expired, so you only need to extend it.

Feel free to contact our support team if you have any questions about the support period. We will provide detailed information.​

It is a theme issue. In fact it is a problem with the Pixwell Core Plugin. If I disable this the Elementor Pro header works perfectly. There is some code within your plugin (which by the name is core to your theme) that overrights Elementor Code and causes it not to work.

You say it is beyond support scopes, but that I should extend the support?

Hi,

Thank you for reply.

Please contact our support team and then provide us your site login credentials. We will investigate this issue carefully again. If we find any conflict code due to Pixwell core with this plugin, we will release a new update to fix it immediately.

Regarding support, you can choose to extend if you need to support or not.

Thanks!

Hello, I have a license and I want to change it to another domain. Would you tell me the steps to follow? Thank you

Hi,

Welcome back to us.

To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support

Our support team will gladly assist you.

Regards,

Hi, I am interested in buying this theme, but wanted to ask if i can use modules and features from each demo in one website

and are these modules built with elementor or your own system. Also is the ruby newletter system included

Hi,

Thank you for your interest in this theme.

Yes you can. The modules and features in all demos can be combined.

The theme supports Mailchimp forms for you collect user mail lists.

I can’t change the left side bar header image. Thank you!

Welcome back to us.

To effectively assist you with your inquiry, please contact our support team here:

https://themeforest.net/item/pixwell-modern-magazine/24689900/support

Our support team will gladly assist you.

Hi, Where can i ad the ad sense code to the theme? I am trying to find the body part of the theme but cannot find it.

Hi that email is no longer working and i dont know how to change it here.

Also, at the very bottom of the page right before the footer a black horizontal box shows saying “Unable connect or images not found, Please try to use the token method.”

How can i remove that?

I’m also having trouble adding the menus to the mobile drop down. Can you help with that as well. It just shows the social icons.

Hi,

You can edit the email, please refer to the documentation:

https://help.market.envato.com/hc/en-us/articles/7133766921113-How-do-I-change-my-email-address.

After then, please contact us so we can help you. If not, you can contact us via this email:

 themeruby@gmail.com 

bednarp Purchased

I need to change the logo link. How do you set it up, please? Unfortunately, the https://wordpress.org/plugins/smntcs-custom-logo-link/ plugin does not work with this template. Thank you.

Hi,

To effectively assist you with your inquiry, please contact our support team here:

https://themeforest.net/item/pixwell-modern-magazine/24689900/support

This comment is currently being reviewed.

deewinc

deewinc Purchased

I do appreciate the hard work that you put into this theme. I also appreciate the help that you gave me when I have needed it.

But this this a DARK MODE BUG that you don’t want to fix. It’s past six months since I bought it and I went as far as recording videos to show you how that WHITE FLASH on dark mode really hurts the eyes and might chase away visitors.

You promised that you’ll fix it on the next update but you haven’t and neither are you showing any commitment to fix this bug!!!

I don’t know why you would dedicate time to develop new Pixwell Templates and not take care of AN ANNOYING BUG!!!!

Here’s is a quick fix if you care to do it https://zwbetz.com/fix-the-white-flash-on-page-load-when-using-a-dark-theme-on-a-static-site/

Please commit to fix this bug!!!

Thank you

deewinc

deewinc Purchased

I’m sorry about my initial rant.

I was just angry and thought you had ignored the issue. But you’ve gone all the way to show me that you care about your customers and you’ve been working hard to fix the issue.

I thank you so much for all your efforts, patience, and care.

Thank you very much for your kindness, we really appreciate it.

I am between Pixwell and Foxiz. I want to know two things about this theme.

1) Pixwell has Foxiz’s “jobtitle” function inside post ( https://prnt.sc/2CECJ0aot2dg )? I did not find any demo with it.

2) This sidebar function ( https://prnt.sc/-b8Fh2BDwwzl ) can be edited for each single post?

Hi,

Thank you for your interest in our themes.

Foxiz and Pixwell support all those features. You can edit the sidebar for each post. ,

This comment is currently being reviewed.

This comment is currently being reviewed.

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