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Discussion on PJ | Life & Business Coaching WordPress Theme

axiomthemes

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127 comments found.

Good Day, I purchased this theme last year but my support has expired. The main theme plugin ThemeREX Addons is conflicting with every single contact forms plugin I install.

It was working fine until I updated the theme to the latest update you have. I use WPForms and when we receive an email it’s all coming over in html code, it does the same with contact form 7 an Ninja Forms.

When I deactivate the ThemeREX Addons plug in it comes over the way it should. Is there away you guys can update this plugin. Am I the only one having this issue with this theme?

Thank you.

Thank you for letting me know. Have a great week too!



Support Portfolio Website

The plug in developer for WPforms updated their plug-in and we’re back in business. Thank you!

Great news! I’m glad to hear that :)



Support Portfolio Website

slitweb

slitweb Purchased

Hello there! Please let me know how I can turn off the “scroll” in some pages. Sometimes it is not possible to smoothly scroll down a page, instead the browser takes me to specific containers which make sit impossible to read certains parts of the page. This is not happening in all browsers, but my client keeps reporting it to me.

Thanks for any help

Hi,

Thank you for choosing our theme!

You may disable it under Appearance > ThemeREX addons > General – Scroll to Anchor.

Regards.



Support Portfolio Website

aybarnt

aybarnt Purchased

I bought the wordpress version by mistake. Can you send HTML files?

Hello,

Thank you for choosing our theme!

Please submit a ticket at https://themerex.net/support/ – our Support team will provide you with further assistance. Thank you

Regards.



Support Portfolio Website

I installed the Ninja form plugin. I installed it on this theme, and the styling on the front end is completely fine.

The issue I’m having is when testing the form to ensure it works, when I submit the form, the email comes over just fine. However, when I open my email it comes over in html code format. What is causing the HTML format on the emails? I’ve used this plugin on other sites with no issues.

Hello,

Thank you for choosing our theme!

Please provide your website details in the support ticket at https://themerex.net/support/ in order for us to investigate whether additional customization is required in this case.

Regards.



Support Portfolio Website

My support recently expired and of course the first issue comes up now. I have 5 blog pages. Most render correctly, some give a critical error and I’m unclear what’s different: https://creativeactingcoach.com/2020/09/auditioning-2/ (good) https://creativeactingcoach.com/2020/09/working-together/ (not good, text goes outside box, totally different layout, no menu bar, etc) Open to ideas.

Hello,

Thank you for contacting us!

The issue is not replicated on our side. Please review the screenshots of the posts: https://prnt.sc/umba7m, https://prnt.sc/umbc67

Please clear the cache and cookies in your browser. If the error persists, please contact our Support Department at https://themerex.net/support/.

Thank you!



Support Portfolio Website

I fixed that but I have another question: https://creativeactingcoach.com/ – in the box that says “How coaching can benefit you?” It’s considered a promo box. How do I change that text so it shows up? “I’m committed to helping you give your best performance. Whether it’s in the theater, tv commercials, pilot work, or theatrical films, I’m available to help you be the best actors” and then how do I change the images that display as banners up to on other pages : https://creativeactingcoach.com/about-me/ I.e. where it says ‘about me’ and has the hand holding the pen / pencil.

Hello,

The text is edited in Promo settings with WPbakery backend editor: https://prnt.sc/uw5osf The second page url you provided https://creativeactingcoach.com/about-me/ no longer contains banners.

In case you have any further support questions, please submit a support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you. Only pre-sales questions are addressed in this thread. Thank you!

Regards



Support Portfolio Website

Hello my support has expired for this theme, but when I first purchased it I put in a support ticket to fix the order of the event. When I put an event on my client’s website, the events show up in descending order instead of ascending. The upcoming dates show at the bottom instead of the top. You guys fixed this for me back then but when I updated the theme, it reverted back to the old way. How can this be fixed so when I update the theme, it will not override what you did?

Hello,

Thank you for contacting us!

Our Tech support operator has contacted you via email and provided the quick fix for the Events order. It will be included in the new theme update in a short while.

Thank you for making our theme better!

Regards.



Support Portfolio Website

Hi, is there a plan to update this theme anytime soon to support the latest Wordpress version?

Hello,

Thank you for contacting us!

The theme is compatible with WordPress 5.5+ To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://pj.axiomthemes.com/doc/#getting_started (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)

Regards.



Support Portfolio Website

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