20 comments found.
Hi, I have a problem with the HTML files and firefox. It duplicates the logo and modal window on entry. Can you ceheck ?
Hello, Dear Customer. Sure, we can resolve and fix your issue with great pleasure. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the FTP access to your host and our team will assist you. Best Regards!
error message appear that The package could not be installed. The theme is missing the style.css stylesheet.
Hello, Dear Customer. As you see, this is the HTML template. If you wish yo use the WordPress theme – please purchase it here: https://themeforest.net/item/innox-industrial-wordpress-theme/22064643 Best Regards!
Can I cancel the order and change to Wordpress
Thanks
Sure, thank you!
I want to install all your template to my website. But it is difficult to use it. pkease help
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
does this theme come with one click install option?
Hello! Thanks for purchase!
Yes, theme come with One Click Demo Import, but pay attention, that this option available in WordPress version https://themeforest.net/item/innox-industrial-wordpress-theme/22064643
Best regards!
hi, I need your help, i can’t install themeforest-22061415-plastrix-industrial-company-html-template to wordpress.
Please how to fixed it.
Thanks.
Hello, Dear Customer! If you want to install WordPress theme, please purchase it here: https://themeforest.net/item/innox-industrial-wordpress-theme/22064643 Best Regards!
Hi,
İ have bellow eror. please help me.
The style file is missing.
Hello! Thanks for purchase!
Pay attention that the item you’ve purchased is HTML template(see product title) and it can not be installed as a WordPress theme.
You can find a WordPress version here:
https://themeforest.net/item/innox-industrial-wordpress-theme/22064643
Best Regards!
hello! it is a big mistake for me 
i want to retrun this product and get the theme. please help me
Hello! Thanks for purchase!
You can find a WordPress version here:
https://themeforest.net/item/innox-industrial-wordpress-theme/22064643
For HTML version please submit a refund request.
Best regards!
hello, this is my bank details. Garanti Bank Volkan Akaksu 701-6600905 TR740006200070100006600905 i wait your retrun.
Hello! Please submit a refund request:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Best regards!
it is about one week that i am waiting for your response i think i should write about you for themeforest i hope you response to my emails
Hello!
Sorry but we can’t help you with out a link to your website.
We have not issue with responsive video. It would be helpful if you’ll send us a link on your page.
Best regards!
ggallarati.it
when you open the website, slider in the home page run, but when you start the navigation for example scroll down the page, the 4 slider stop to run.
yes where I send the screenshot? can you give me a email?
Send please your screenshot at our staff@modernwebtemplates.com
hello, I send you a e-mail last week but I don’t receive your feed
Sorry, but we did not receive e-mail from you, can you please provide once again?
Good morning, In the index when I start to scroll, the slide of the home freezes, is there a way to let it run? thank you
Hello! Thanks for purchase!
Can you provide a screenshot of your issue?
Best Regards!
good morning, I bought the template. I wanted to know how to change the speed of the slides on the homepage. is it in the css? can you show me? thanks
Hello! Thanks for purchase!
Please open file main.js which locates in js/main.js and go approximately to the line # 796. Change this part of code:smoothHeight: false, slideshowSpeed:10000, animationSpeed:600,to this:
smoothHeight: false, slideshowSpeed:5000, animationSpeed:600,Best Regards!
Excellent Work! very good assistance !
NICE DESIGN! I WISH YOU ONLY GOOD MOOD!!! 
Thank you! 
contact forms works only with “mail()” functions? can i to use smtp ?
Hello! Thanks for purchase and sorry for delay!
Contact forms works only with “mail()” functions, so you can’t use smtp.
Best Regards!
Hey, just bought your template and it looks great. However, when I load it in the new mozilla firefox browser, the menu falls apart and nothing is in place. All the formatting is messed up. Can you help with this? The issue seems to just be with the menu on the index.html pages
Hello,
Please specify in what firefox browser version are you testing.
We tested it in latest version 61.0.1 and it works as it should
Can you please provide a link to your site so we could investigate your issue?
The site is not live. I was testing the template in multiple browsers and I had problems with Firefox. The issue is with Firefox Quantum 61.0.0 64 bit. The index files with the drop down menu seem to be affected. Appears to work in other browsers, but not my Firefox browser.
In your index.html file find this code in your header
<div class="scrollbar-macosx">
<div class="side_header_inner">
...
</div>
</div>
Try to add “scrollbar-wrapper” class to div.scrollbar-macosx
<div class="scrollbar-wrapper scrollbar-macosx">
<div class="side_header_inner">
...
</div>
</div>
Same problem – followed instructions exactly, but the menu still will not format correctly. Are you seeing the same problem I am when loaded in Firefox? I have tried on several machines and am seeing the same issue. Also, I checked all the CSS files in the document and the class “scrollbar-wrapper” was nowhere to be found.
I think I’m good. “scroll-wrapper” worked for me instead of “scrollbar-wrapper”
You’re right, it should be scroll-wrapper
Update.
It appears that adding “scroll-wrapper” class fixes styling but breaks script initialization. So please remove this class and don’t use it.
Here is a proper way to fix this issue:
1. Add this code to the bottom of your main.css file
.page_header_side.vertical_menu_header .scrollbar-macosx {
position: fixed !important;
top: 0;
right: 0;
left: 0;
bottom: 0;
z-index: 2;
opacity: 0;
transform: scaleX(0);
transition: all 0.3s ease 0s;
}
.page_header_side.vertical_menu_header.active-slide-side-header .scrollbar-macosx {
opacity: 1;
transform: scaleX(1);
}
.page_header_side.vertical_menu_header.active-slide-side-header .scrollbar-macosx {
background-color: #24272e;
}
.scrollbar-default {
overflow-y: scroll;
height: 100%;
}
2. Add this code
//scrollbar for firefox on mac
if ( /firefox/i.test(navigator.userAgent) && /mac/i.test(navigator.platform) ) {
jQuery('.scrollbar-macosx').addClass('scrollbar-default')
}
to your main.js file right after line 1349
function windowReadyInit() {
Worked like a charm. Thanks for the assist on this! Excellent customer service!
Nice work. Good luck with sale
Thank you!
Great Work, Congratulations GLWS
Thank you!
Nice Work,
Congratulations! Good Luck With Sale 
Thank you!
Awesome work!!!
Thank you!
Congratulations! Nice Work, Good Luck With Sale
Thank you!
Congratulations!
Amazing Work, Good Luck With Sale
Thank you!
Excellent Work!
Thank you!
