55 comments found.
Is there any way I can bulk upload the recipes?
Hi fighthits,
Thank you for your question.
Please open a support ticket regarding the bulk recipe upload process. Our team will review your request and help you with the available options and the best possible solution.
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Gloria Themes Team
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I had a question about the Cookie Bar option. Why is there no Decline option? A cookie bar with only “Accept” is not ideal.
Hi Mel67,
Thank you for your question.
For this kind of request, we kindly ask you to open a support ticket through our support platform. We provide all technical support exclusively via our support system, and our team will be happy to assist you in detail regarding the Cookie Bar functionality and possible solutions.
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Gloria Themes Team
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Why I can’t I continue with Envato when signing into Support? It comes up with an error?
Hi,
Thank you for your message.
If you are experiencing an error while signing in with Envato, please contact us via our contact page and share the details of the issue. Our team will review it and assist you as soon as possible.
https://gloriathemes.com/contact/
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Gloria Themes Team
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Does this require Elementor Pro? Because I only have Elementor (free version) and there are several things missing on the website.
Nevermind. I was able to get this functioning.
Hi Mel67,
Thank you for your message.
We’re glad to hear that you were able to get things working. However, if you still notice any missing elements or need further assistance, please feel free to open a support ticket. Our team will be happy to help you and check everything in detail.
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Gloria Themes Team
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osea cambiar el recipe con receta
Hi marckex,
Yes, it is possible
You can change the slug (e.g. from recipe to receta) via WordPress settings or by adjusting the custom post type rewrite settings.
After changing it, don’t forget to refresh your permalinks (Settings → Permalinks → Save) to apply the update.
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Gloria Themes Team
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The MetaBox plugin in the theme only shows the options Dashboard and Views. How can I edit the Add Recipe page? I would like to remove some elements or customize it to fit my needs.
Hi RedEightV,
Thanks for your message and for your purchase.
Please open a support ticket so our technical team can guide you on how to customize the “Add Recipe” page and adjust the MetaBox fields according to your needs:
https://support.gloriathemes.com/
Once you share your site details there, our team will assist you step by step.
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Gloria Themes Team
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Dont work. Display: Your support for this item has expired. Click here to renew My Status: Support – 3 months left
Hi RedEightV,
Thanks for letting us know.
Please contact us directly via our contact page so we can check your support status and account manually:
https://gloriathemes.com/contact/
Kindly include your purchase code and the email address associated with your Envato account so we can investigate and resolve the support status issue.
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Gloria Themes Team
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Hi there, i just purchased the theme and imported the demo. However, the demo seems quite not correct? Is there any way you can help?
Hi,
Thanks for your purchase!
Please open a support ticket so our technical team can review your demo import and assist you properly:
https://support.gloriathemes.com/
Once you share your site details there, our team will help you fix the demo setup and ensure everything matches the expected layout.
Best regards,
Gloria Themes Team
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I got this prompt: Your support for this item has expired. Click here to renew
I just purchased and now it says expired? LOL
Hi fighthits,
Thanks for your message.
That message should not appear if your support was just renewed.
Please send us screenshots of the issue along with your purchase code via our contact page so we can review your account manually:
https://gloriathemes.com/contact/
Once we receive your details, we’ll check and resolve it as quickly as possible.
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Gloria Themes Team
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Love Platea’s structure (A–Z index, advanced search/filters, and frontend submissions).
Please consider creating a Platea-inspired “Prompt Library” theme where users upload AI prompts instead of recipe (w/image prompts, video prompts, and text/copywriting prompts etc) with tags, ratings, and example outputs.
This could also support prompt packs/memberships via WooCommerce, similar to how Platea supports monetization.
Would be stellar!
Hi Optima89,
Thank you so much for the great feedback and the detailed idea — we really appreciate it!
A Platea-inspired “Prompt Library” concept is definitely interesting, and your use case makes a lot of sense.
While this isn’t something currently on our roadmap, the existing Platea structure can already be adapted for similar use cases with some customization (custom post types, fields, filters, ratings, and WooCommerce integrations).
If you’d like to move forward with this idea, you’re more than welcome to hire our team to build these features or adapt Platea specifically for a prompt library:
https://gloriathemes.com/hire-us/
Best regards,
Gloria Themes Team
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Hi, first of all thank you for making such a beautiful theme with such power packed features especially the search filter is GOD sent.
However testing your demo on mobile, there are a few issues for example the most obvious one is the ingredients list on a recipes page is very messy. I saw your other theme Bouffe the ingredients list is really beautiful and well arranged.
Before we purchase, is this something we can get support to fix or something we can do easily? As we assume a high percentage of our customers are going to be mobile users so these is pretty important for us.
Thank you in advance!
Hi f1br3opt1c,
Thank you very much for the kind words — we’re really glad you like the theme and especially the search filter!
Yes, absolutely — if you experience any layout issues or need small adjustments (including mobile-specific improvements like the ingredients list), our support team will be happy to assist you.
In many cases, this can be handled with minor CSS or layout tweaks, and our team can guide you through it.
Once you purchase the theme, simply open a support ticket and share the details. That will be more than enough for our team to review and help you get the best mobile experience possible.
Best regards,
Gloria Themes Team
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I already bought the theme, wanted to open a support ticket but your support page “Continue with Envato” shows an error & manually trying to register an account keeps asking me to “Complete the captcha” but there is no captcha on the page.
Hi f1br3opt1c,
Thanks for letting us know.
This issue has already been resolved, and many customers are now able to open support tickets without any problems.
Please clear your browser cache and try again — you should be able to access the support system normally now.
Best regards,
Gloria Themes Team
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The nutrition data appears on the frontend but is missing from the JSON-LD Schema markup. Please fix this bug
Hi vip3rb,
Thanks for reaching out and for your purchase.
Please open a support ticket so our technical team can review the nutrition data and JSON-LD schema behavior in detail:
https://support.gloriathemes.com/
Once the ticket is submitted, our developers will investigate whether this is a bug or a configuration-related issue and provide a proper fix or workaround.
Best regards,
Gloria Themes Team
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i got this theme and it was worked correct! but right now i have an error with activation. i cant open support ticket cause the support expired. i need to buy support for error from your side?? please help
Hi warion1989111,
Thanks for reaching out and for your purchase.
If you’re unable to open a support ticket due to expired support, please contact us directly via our contact page and explain the activation issue you’re experiencing:
https://gloriathemes.com/contact/
Our team will review your case and guide you on the next steps.
Best regards,
Gloria Themes Team
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I am interested in this product but I read the comments and reviews that your support is very slow? and there are quite a few tasks that have not been resolved?
Hi duypn,
Thanks for your interest in the theme!
We always aim to provide helpful and reliable support, but like any support team, some tickets take more time depending on the complexity of the issue. While we may not be able to make everyone 100% happy (However, we have a customer satisfaction rate of 95%.), we do our best to respond and assist within 24–48 hours for all tickets.
Most issues are resolved quickly, and we continuously update our themes based on user feedback. If you have any pre-sale questions or need clarification before purchasing, feel free to ask — we’re here to help!
Best regards,
Gloria Themes Team
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It seems like this is a blog about sharing free recipes, I want to sell paid recipes, can your product meet my needs?
Hi duypn,
Yes, the theme is designed for free recipe sharing by default, but selling paid recipes is absolutely possible.
You can achieve this with a few small adjustments or by using popular plugins such as WooCommerce, membership plugins, or paywall/content restriction addons.
Many of our customers successfully use Platea for paid recipe access, premium content, and subscription-based models.
Best regards,
Gloria Themes Team
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Does WooCommerce support paid recipes? I see WooCommerce you are selling other products on your theme.
Hi duypn,
Yes — WooCommerce can be used to sell paid recipes as well.
Instead of selling physical products, you can set up each recipe as a “virtual” or “downloadable” product, or you can restrict access to recipe content until the user purchases it.
Many users do this by combining WooCommerce with a content restriction or membership plugin (such as WooCommerce Memberships, WooCommerce Subscriptions, or any paywall plugin).
This allows you to lock recipe pages, require purchase for access, or offer subscription-based premium recipe collections — all fully compatible with Platea.
Best regards,
Gloria Themes Team
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Hello, I am interested in purchasing this Great Theme. I would like to know if all the demo recipe comes with the theme or is that an upgrade to purchase
Hi sunlightradio,
Thanks for your interest! Yes — all demo content (including the recipe posts, pages, widgets, and theme settings) is included with the theme.
You can import it in minutes using the One-Click Demo Import. No extra upgrade is required.
Please note: demo images/videos are provided for preview purposes; you can replace them with your own content after import.
Best regards,
Gloria Themes Team
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Hello, I opened a ticket through your support. I still haven’t received a response. It was used local environnement before deploy in production, so I am unable to use it. Can someone please assist?
Hi seddikomar,
Thanks for your message and for being a valued customer.
We’ve checked your ticket, and it has already been replied to by our support team.
Please log in to your support account to view the response. If you don’t see it in your inbox, please also check your spam or junk folder.
Best regards,
Gloria Themes Team
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Hello, I can’t register my theme with the purchase code, it says “connection error!” Please help me, I opened a ticket
Hi maximemdschool,
Thank you for reaching out. Please open a support ticket so we can review your site details and assist you with the activation issue: https://support.gloriathemes.com/
Best regards,
Gloria Themes Team
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Hello, I’ve already opened a ticket (#34939) and I’m waiting an answer since 2 days.
Hi maximemdschool,
Thank you for following up. We’ve checked and your support ticket (#34939) has already been answered. Please log in to your support account to view our reply and continue the conversation there.
Best regards,
Gloria Themes Team
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It works now, thanks for the support !
Hi maximemdschool,
That’s great to hear! We’re glad the issue is resolved. If you need any further assistance, feel free to reach out anytime.
Best regards,
Gloria Themes Team
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I’m just wondering, are all the small icons and country flag images (ingredients, categories, cuisines) included with the package? The import worked smoothly, but those elements seem to be missing. Is that normal?
Thanks for any help!
Hi chocobox,
Thank you for your message. To investigate this properly, could you please open a support ticket so we can check your installation and help you restore any missing icons or images? You can submit a ticket here: https://support.gloriathemes.com/
Best regards,
Gloria Themes Team
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How can I deactivate single or all automatic image croppings to show the recipe image in its original size?
Hi web440,
Thanks for reaching out! To help you disable specific or all automatic image croppings and display the original recipe image size, please create a support ticket so our technical team can review your setup and provide the exact steps or code snippet.
You can open a ticket here:
https://support.gloriathemes.com/
We’re here to help!
Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support
Hello, I figured it out on my own. But I noticed, that the author pages always show “nothing found”. Also in your demo. How can we fix this? Thank you in advance, Nico
Hi Nico,
Thank you for letting us know. Since you already have an active support ticket with us, please check your ticket for updates. We’ll continue assisting you there to keep everything in one place.
Best regards,
Gloria Themes Team
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Hello.
I also noticed I can’t translate “Your Rating” in the comment form. Where can I find it hardcoded and please fix this in your next update.
thank you!
I also noticed, when I am leaving “Quantity” blank and just putting something in “Unit”, e.g. a few, and trying to change amount of portions, it shows “NaN”. this should not be shown. How to fix this? Even if it not a number. But I am not using every time Quantity
Is it possible that this theme offers a built-in timer for each step of the recipes, like the one I observed on https://www.maggi.in/en/recipes/chicken-65/ ?
VIDEO: https://d.pr/v/CjEhMb
Hi Amit-Biswas,
Thanks for your interest and for sharing the reference!
Yes, the Platea theme includes a step-by-step recipe instruction system. However, unlike the example you shared, the steps are listed vertically rather than using a “Next / Previous” navigation or per-step timers.
If you’re looking to implement a more interactive step-by-step experience like that — with timers or slide transitions — this can be added with custom development. If you decide to move forward with the theme, feel free to open a support ticket and our team can guide you through possible customization options.
Best regards,
Gloria Themes Team
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this theme have reward system ? i mean when a user post a recipe then he receive some reward point or amount ?
Hi,
Thanks for your interest in Platea!
The theme doesn’t include a built-in reward system for submitted recipes. However, if you’d like to implement such a feature (e.g. earning points or payments when users submit recipes), our team can develop it as a custom feature.
You can reach out via our Hire Us page to discuss the details and get a quote.
Best regards,
Gloria Themes Team
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Hello raised ticket 4 days ago no reply
Hi Chris,
Thanks for your message and sorry for the delay!
We’ve checked your ticket and it has already been replied. Please feel free to continue the conversation there if you need further assistance — we’re here to help!
Best regards,
Gloria Themes Team
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Hello, I purchased this on 07/15/2025 and opened a ticket that same day through your support. I still haven’t received a response. Per your site i need to reach out if I need the purchase code removed from a domain. It was used in error on a temporary domain so I am unable to use it. Can someone please assist?
Hi there,
Thanks for reaching out and sorry for the wait!
We’ve checked your support ticket and it has already been replied. Please have a look and continue the conversation there if you still need help with the license transfer — we’ll make sure everything is sorted quickly.
Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support
