39 comments found.
After updating, every display is boxed not wide screen…...how do I make all pages full width?
Is this theme compatible with the latest wordpress edition? Because you haven´t updated since may last year?
In the latest edition, the option in theme template ´hide title bar´ disappears…so I have reversed back to older versions.
hi looks single page not multi page??
Hi, please open the ticket to https://jwsthemes.ticksy.com/. We will support you easily. Thanks!
Hello I plan on buying your theme but have 1 question Do you support RTL language fully?
Sorry eladlevy, the theme doesn’t support RTL language. However, we will make the theme perfect as we can. Thank you!
Best Regards from #JWSThemes Team
Do you have turkısh language support in this forum?
Hi,
No, we don’t have turkısh language support in this forum.
Hi,
I hope you are well, I have a question.
I have tried submitting a ticket, but each attempt I try to, it does not allow me to submit the actual ticket – I hope you can assist me.
The current fields for the reservation are Name, Time, Email, Service, Date.
Can we add a field for (No of people to a maximum choice of 
Can we also block out timings between lunch and dinner?
Can we also remove the service if not required?
Thanks
Hi,
Thank you for contacting. We got your ticket. Let us check and assist you , have a good day.
Hello. It’s possible to disable link of category recipies?? How can I do that?
Hi,
Thank you for contacting us. Please, submit a ticket with related link and screenshot.
Have a good day.
Hi – How do I add music into the background of the website, when the website loads?
Secondly I can’t seem to find out how to enable and modify the menu and upload pictures…where is it section? I have checked the Home page, but can’t seem to find the ability to change the menu and its formats?
Hi,
Please, open ticket to our support center. We will assist you.
Can someone respond? I have sent across a ticket. Thanks
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis Please, follow your ticket.
Sorry however its coming up to around 24 hours – I have listed a few questions within your ‘ticket system’ and nothing has been answered. What is going on? Funny enough prior to buying this theme, I asked a few questions and they were answered straight however when a paying customer requests help I get nothing!
Hi,
Your ticket replied 14h ago. http://prntscr.com/bvqg4g Please, follow your ticket before chat here. We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).
If your willing to provide screenshots – then have a look at the below questions – I have asked severals questions not just the one!!
Ok, please don’t repeat comment in your ticket. lease be sure that you have read the documentation, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
Some another questions, we will check your ticket again and reply. Thank you for waiting.
This comment don’t courteous. Envanto support will remove it soon. http://prntscr.com/bvqv7q sorry for that
Hello! I just have a problem with the parallax effect! It seems it doesn’t work. Can you help me? I made a support ticket! thanks!
Hi,
Please, follow your ticket. We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).
Hi – Is there a way to put background music onto the website? Prior to purchasing the theme?
Thanks
yes, there is any way to put background music onto the website.
I have problems since de begging!! While I try to install de plugins occured an error trying to connect to jwsthemes! I Just send a ticket! please help!!
Please, open a ticket to our support center. VPS die. We are workingn on it.
Private Ticket #820150
The VPS is still dead!?
VPS live. thank you for waiting and Please, use one click demo.
Hello, I have a problem with Google fonts, could you please take a look at my ticket at https://jwsthemes.ticksy.com/ticket/703218 Thank you! Regards.
Hi,
Your ticket open at the weekend. We will check your ticket at today. Sorry for delay. Please, follow your ticket.
Regards,
Hello, i’m having problem with your theme. Every link in the THEME OPTION menu is a Blank Page with error 404. SO i’m not able to manage a lot of theme options.
Hi, Thank you fir buying our theme. Please, updrage PHP version to 5,4,x or greater. enable mod rewrite apache. Have a good day
Hi, I have many pages to manage and would like to use this theme as a multipage rater than one-page – is it possible? Thanks
Hi, You can create more pages. if you need to help. please, open a ticket after bought. we will guide to you
Hello, I’m having problems to update the theme. How is the process?, I read different post that suggest installing the Envato plugin, is that correct?
Hi Karrecho,
Please, this version improved import one click function. If you installed Platonic theme. Pease, skip it.
Hello, can I add a map with a custom pinpoint with this theme?
Yes, you can add it. If you have trouble, we will help you.
Hi i have an urgent Problem. I installed the Theme platonic but i can not use the revolution slider well becaues it says i have to register revolution slider.
I need fast help.
Best,
Mario Sauter
Hi Mario Sauter, thanks for purchasing our theme and also sorry for the long silence. If you have any questions or issues, please submit a ticket on: https://jwsthemes.ticksy.com. We will follow all your questions and make your information about FTP, Admin login private. Thanks!
I have had a couple of technical issues of my own – and the support has been pretty good so far, I would recommend this theme
Thanks for loving our theme 
It was very glad…
In download: http://prntscr.com/8edx71
Many thanks!
When you minimize the screen to the size of a mobile, the slider becomes too small, and loses information….this happens on your demo as well.
Can you give me the correct slider sizes so that all the information underneath the OPENING TIMES can be viewed?
Thanks.
Hi danboy20, Please, submit a ticket to my support center:https://jwsthemes.ticksy.com/. I will view your web and let you know problem. Regards,
Hi there
When I try to change the style colours in the theme options, nothing seems to happen…..can you tell me why?
Hi danboy20, Please, submit a ticket to my support center: https://jwsthemes.ticksy.com. Includes FTP and login admin. Can you tell me where you want to change? Regards,
Please, submit a ticket to us if your web has trouble@@
Hello, great theme! just one question before I buy, can the images on these section be clickable? http://i.imgur.com/wWEmroj.png how hard or easy to make it clickable? or if its possible by default? thanks
You can buy it. I will make the images on these section be clickable. It’s easy to make it clickable. After buy you can open a ticket on https://jwsthemes.ticksy.com. We will touch to you soon.
