54 comments found.
How do I update the theme. My support expired but see there is an update to fix a vulnerability.
Hello! You can download the last theme version from your ThemeForest account or use the Envato plugin https://www.envato.com/lp/market-plugin/
Yes I have it downloaded, how would I install it without losing everything else I have configured?
If you didn’t customize the theme, you can reinstall it and you won’t lose your data. Don’t forget to create a full backup.
Hello,
I have a couple of purchase keys that are associated with old domains. One I don’t own anymore and the other has no hosting.
I am hoping to have my purchase codes unregistered to those domains.
Hello! We’ve deactivated them, please check
How do you enable the Main navigation on the coming soon page ?
Hello! Please submit a support ticket https://support.promo-theme.com/tickets/
I bought this theme a long time ago and apparently used the purchase code on a domain that I don’t even own anymore, a long time ago, and would like to use it on a current site I’m working on. Can you assist? It was on playru.st before.
We’ve deactivated your old domain, please check
It worked, thank you
You are welcome!
Hello I need to deactivate the old domain symbiotecreatives.com so that I can use the theme with a new domain
Hello! We’ve deactivated it, please check
For some reason im having the hardest time changing images for the coming soon page for example. I thought this was a featured image but its not changing
Please check Theme Options->Coming Soon
nevermind I figured it out
Hello, I changed my domain of the website that was registered but theme will not allow me to de register the old domain. Could someone help me with this?
please, need help..
Hello! We’ve deactivated it, please check!
hello dear support, done, thank you very much for such a quick response <3 regards
You are welcome 
After Install theme but cannot activate with purchased code
What message do you see?
just keep loading state in the button, and no response.
oh, now is work. Thanks anyway.
Btw, what’s the latest PHP version support with this theme?
Please check that cURL is enabled in your PHP. You can use the 8th PHP version
Thanks a lot!
You are welcome!
hello! as in the description WPML is included the packet, can you please tell me how can i use it? It asks me to buy the plugin.
Hello! In the theme description WPML is supported, not bundled. You can use a WPML plugin like Polylang
Hello I want to purchase the item, but before i would like to know is it possible to add customizible codes for the website, and is there any documentation for configuration of the wordpress?
Pre-sales question – please can you kindly confirm if Plaxer is compatible with Elementor? Thanks.
Hello!
Thank you for you interest in our theme! Unfortunately, we use another page builder in this theme – WPBakery. It has the Visual Page Builder too 
Thanks for the quick response.
You are welcome!
Hey guys I changed my domain of the website that was registered but the theme will not allow me to de register the old domain. Could someone help me with this?
Hello!
We’ve deactivated it, please check
Thank you, deeply appreciate your team
You are welcome! Have a nice day
Hi there, Submited a ticket 2 days ago and am still waiting for a response. Main issue being that the sidebar does not work on mobile devices. Please take a look and advise. Thanks.
It was answered, please check
Is there any options for the header (sticky/smart-sticky/etc.)?
Hello! Please submit a support ticket https://support.promo-theme.com/
I cannot find the purchase code for the life of me
Thank you, now I’m receiving this Error: Internal Server Error (500) when trying to import the demo themes. I checked to make sure all plugins are installed. Not sure what to do next.
Please submit a support ticket
Im confused, i thought the theme was a simple install for the demo content. I’m being told that I have to create an XML extention on my hosting service in order for this theme to work. So because I don’t know how to create an XML extention do I now need to purchase the extended support in order to receive help from you?
Hello!
We are sorry to hear this 
You don’t need to create an extension. You need to enable it on your hosting (it’s the standard php hosting feature). Please contact your hosting support about, they have to help you because this is the standard feature to activate and available on all hosting. We want to notice you that Extend support it’s the extend time, not extend feature. We can’t tune your hosting because it’s not include in the theme support. Thank you for understanding! If you have questions, please submit a support ticket.
My hosting service stated that the feature doesnt exist and would need to be created. I looked in my hosting panel and we did not see an XML extention disabled. SO my hosting service believes that the feature needs to be created.
Also I have a support ticket but I get faster response from you.
It was answered, please check
So I logged into the theme and went to demo content and I received an error stating I do not have permission to access this. After the error I logged back into the Dashboard and the demo content was uninstalled. I contacted Hosting to see if we can fix it on there end, they saw error messages with a plugin called PT- Plaxer Addon. But no other issues were found. OK it looks like this issue happened because when I activated the purchase code it was on a temporary domain. Once I switched it to my primary domain the theme deactivated itself. How do i fix this issue? I cannot activate the theme again because its looking at the temp domain.
Hello! We’ve deactivated your temp domain. Please activate it on the main.
Hi guys, I recognize its WordPress theme after buying it. Do you have an HTML theme or React theme?
Hello! Unfortunately, only WordPress version. It’s written in the Theme title, theme description.
Hi, how are you, in demo page, I can see an error. is it fixed if I will buy it ? Thanks
Hello! Thank you, it was an SSL certificate issue, please reload the page.
Hey, I am using a typekit project ID for fonts in the theme>themeoptions>themefonts but the fonts only load once, they do not save after a reload even if I press save (the same is the case for google fonts, etc)
Hi Dear, please submit a support ticket
this is only for game or for video music streaming live from youtube live , twitch live or mixcloud live ?
Hello!
This is the Gaming WordPress theme. But you can customize it for your needs
Hi,
I don’t have support anymore. I never used the theme only registered it to an old domain. I have since swapped domains but cant use the registration code. Please can I have the registration code removed so i can reactivate.
Thanks, Nathaniel
Hello! We’ve deactivated your old domain, please check.
That worked thank you so much
You are welcome!
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