Reviews for PlayerX - A High-powered Theme for Gaming and eSports

Reviews for PlayerX - A High-powered Theme for Gaming and eSports

Cart 2,397 sales
Well Documented

49 Reviews

for Code Quality

Very high in quality but I wont suggest on a beginner webdesigner to work with this template. Many functionalities but you need to know what you are doing. Very powerfull on building a good scalable webpage. :)

for Customer Support

The theme is great and works perfectly for my needs but the customer support on this item is AWESOME. Your tickets are responded to in a timely manner and they are great at providing feedback.

for Customer Support

I gave the rating because of the good support but they deserve five stars for everything.

for Other

IS a great theme, with a lot of options, perfect to any who wants a gamer theme.

for Feature Availability

Whilst this theme is simply amazing, with very good documentation, features, customization and an excellent price for what you get, Im rather annoyed how the support works. My support had expired and I need a product key reset (It was assigned to one of my other websites which no longer exists) so I can't deregister and assign it to my new website. There is no contact and if you wan't to contact them, I'd need to pay $30+ dollars to renew my support just to get my product code reset. I don't know If It's possible for them to reset it without shelling out for the extended support. I am hoping however they can. In these current times, money is a bit tight. I feel it would be unfair for me to rate anything less than a 5* rating, so the theme still gets 5*.

+ Documentation is wonderfully specific and covers everything.
+ Tons of plugins such as page builders, WooCommerce Support and WPP Bakery.
+ Very clean theme with unlimited potential for customisation.

for Bugs

They seem to introduce bugs with each update and are very slow to fix those bugs.

Be prepared to resolve issues on your own.

Author response

Hi there,

We are sorry to hear this.

PlayerX has been tested several times before releasing, and it has been created to meet the latest WP standards.

If you are experiencing issues with your theme, please submit a request on our helpcenter
because we would like to know more about them, and resolve them.

We tried locating requests posted with this username, but we weren't able to.

We don't think it is fair to rate our theme this way without even contacting support and asking for assistance.

Hopefully, you will reconsider your rating after you've gotten in touch with our agents and they've helped your resolve your issues.

Regards,
Edge

for Customer Support

It took a long time to be able to fully use the theme because of back and forth problems with my hosting and the theme response time but it all went smoothly at the end. Great theme design!, everything that I needed.

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