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I bought this theme long time ago and used it for one of my websites, now that business is mine anymore and the website for which this theme was setup for is down and will not be up anymore.
Since i paid for this, i’d like to use it for my new business, how can i use the same
Key for a brand new website?
You can use it with same key. But please note no support can be provided for the theme purchased 5 years ago. Contact Envato support if you dont know how to get the key.
When I download your theme, I get version 2.7. Your demo page is on version 2.9. Can you please upload the current version.
Sure, please email to email@example.com and I will send right away.
Is this theme compatible with the latest WordPress version and future updates please?
Hi, Yes it is. If you face any issue, you can contact me.
Pre sales question:
Im interest in call to action on homepage header.
But it disappear in mobile.
is it correct? or we can set it will appear or not in mobile from the backend?
Yes, ofcourse, the elements are powered by WPbakery for now ( Elementor coming in upcoming version ), so you can show/hide as needed on devices and if you have troubles, you can contact me.
I am looking to buy this theme, are you guys planning to update it to the latest version with latest plugin support? My client already using your plugin and I’m looking to buy a new license key to update his website but wanted to make sure that there are new updates for this theme and it is not discontinued.
Hi Templatation. Thank you for the help regarding upgrading our very ‘old’ version of the PlumberX template. The upgrade went very smoothly. We have an issue we need help with – The ‘top-bar’ inside the header, we want to add a ‘new’ pull-to-left’ CSS Class – to contain about 50 to 60 words concerning COVID-19. Can you supply the CSS code and file to edit to make this happen. I have attached the image for your attention -https://www.heatflowplumbing.com/add-to-top-bar-in-header.png . Thank you.
Are you using a child theme, you will need to do some minor header template change to do this, I can help, but Please contact me with full details from here https://bolvo.com/support/ including URL and wp-admin(if possible).
No updates to included plugins in a long time. Is this theme still supported???
It is very well supported, a big update is coming soon.
demo access login? Thanks
Can I use images on the demo on my website if I buy this theme?
Thank you for your interest, images are not part of your purchase, they do come with demo import for only meant for temporary use.
Can we update from PlumberX – version: 1.64, to the latest, without losing any data or styling.
I am not sure because I dont know what changes you did and where.
Best way is to use a staging plugin and update on a staging site first, there are staging plugins for WordPress which you can find by googling it.
Hello, I just purchased your theme and tried to install, but it cannot complete. It is giving me the error: “Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Can you please help?
The them is very slow to load on the main page. It takes 10-15 seconds on a 650MBPS connection. It is not my hosting server speed as many others sites I host take a few seconds to load. Can you please recommend how I can fix this?
Yes, I agree and we are working on fixing it. A major release is coming soon.
I suggest trying this plugin https://wordpress.org/plugins/autoptimize/
Theme install went well but I am now getting Redux Framework Warning messages when loading Theme Options in WP-Admin
What kind of warning are you getting, can you email me directly at firstname.lastname@example.org also make sure WP_DEBUG is false on ROOT/wp-config.php file.
How can I change the 404 page? Header, Text, Button?
Please contact me with full details from here https://bolvo.com/support/ including URL and wp-admin(if possible).
When installing the demo content i get a AJAX error when installing pages. Can you please help me with this?
I see you created ticket also, I have replied you with fix.
Hi can’t upload theme… The theme is missing the style.css stylesheet. how to install please help..
Seems you are trying to install main zip file of theme bundle. Please unzip the file and you will get “plumbing.zip”. This is your actual theme to install. Please also read the documentation (given with theme) before installing and setup the theme. It will help you to work with theme at every step.
1 – WP Bakery Call to action setting border color and border style not saving.
2 – I have my own licences for WP bakery page builder how can I replace it in your theme? I want to use full version of WP bakery
I see you created ticket also, so replied your ticket.
Can your theme work on a multi-site WordPress installation?
Ofcourse it does, the Demos are on multisite as well displaying different headers on different subsite.
how do i change site identity icon? i did under appearance-customize-site identity but when i check it, it still shows the wordpress logo
Its strange, can you contact me from here https://bolvo.com/support/
WPBakery Page Builder has update ver 5.7 can you send it to me please or update the theme. thanks
Process to update WPbakery Page Builder is as follows.
1) Go to Plugins, deactivate WPbakery Page Builder and delete the plugin. ( Yes, I am sure about it, and it wont harm your website ).
2) Go to Appearance -> Install plugins, and install and activate WPbakery Page Builder plugin again, now you get the latest version.
Its safe to repeat above process everytime WPbakery Page Builder updates.
Thanks for your reply.
Did as you mentioned and its showing 5.6 version not 5.7.
Any advice when you will release 5.7 version please?
I just updated my source file to 5.7, you can repeat the above process to get 5.7.
Thank you. Got it now All good
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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