139 comments found.
Did you recently remove one or more of your Demo pre-built sites? I imported the demo content about a month ago for a client, spent a ton of time putting the site together and writing content for their services pages. Suddenly, it’s all gone! All of the internal services pages and some content from the homepage and others pages. I don’t even see this demo site up on your theme website anymore. Of course support has expired right when this happened too.
Hello,
Thank you for contacting us!
Starting from version 4.0, there is a major theme update and migration to Elementor page builder. If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 4.0 properly – https://plumbing-repair.themerex.net/doc/#update_to_v4
Our Tech support team will be glad to assist you with that. You may use option “Pre-sales question” at https://themerex.net/support/ that does not require support renewal.
Regards.
What?!! It took weeks for me to get the demo template adjusted to my client’s business and write all of the individual service pages. The theme automatically updated and it DELETED all of that content. Now you are telling me that I need to set up the website again?!
Please note that theme update is optional. You may continue using the previous version of the theme since it is fully functional.
Regarding the theme update, there is the notice on the item description page – https://prnt.sc/eryIkyBsS-Dp As a rule, it is possible to restore the site by activating the previous theme version or restoring the website from the backup. Our Tech Support team will definitely assist you with it. Just check the ticket https://support.themerex.net/ticket/96446
Regards.
Error after latest update, please check support ticket I have sent you (96222)
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Could you please give us a link and temp access to your site in the ticket https://support.themerex.net/ticket/96222 , so we could take a look? Our support will handle this as soon as possible.
Regards.
Hello,
Is there a way to charge users to book appointment within the theme?
Thanks
Hello,
Thank you for your interest in our template!
Sure. The theme includes the booking option. Please check https://plumbing-repair.themerex.net/appointment/
Regards.
Hi I am interested in purchasing this theme but wondering if you have any plans to update the theme soon?
Hello,
Thank you for contacting us!
Our core plugin is updated on a regular basis, and the theme is completely up-to-date. Besides, ThemeRex Updater that is included in the package allows you to update all plugins and theme components right in the admin panel several times a month. Please check this guide – https://plumbing-repair.themerex.net/doc/#installation_theme_update
Regards.
Hi, how do i customize the 404 page? More precisely, i need the 404 page with a regular “Header” layout (no Title). I tried creating a 404 template within Elementor’s Theme Builder, but then it uses the “Header (with Title)” layout by default and i just can’t find a way to change it. Documentation doesn’t mention 404 pages at all – am i missing something here?
Nevermind, i just figured it out. You have to open the customizer on the 404 page to be able to change Header style and layout for this particular page. Is there any other way tough?
Hello,
Thank you for choosing our theme!
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
I tried to open a ticket, but it says “invalid purchase code”... and reading the comments it seems that many of your customers have the same problem. Maybe fix your support system first before asking people to use it?
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions. The problem of code validation might be connected with a large number of requests.
Thank you!
Hi – How do I disable the Search?
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/ and specify your request. Any links and screenshots would be much appreciated.
Thank you!
With the latest update elementor conflicts with your theme. Can you solve?
Hello,
Thanks for reaching out to us!
Sure. Our Tech support team can send you the fix. Just submit a support ticket at https://themerex.net/support/ using option “Presales Question” and provide the theme purchase code in the message body. It doesn’t require support renewal. Our Tech support team will help you as soon as possible.
Regards.
Conveniently, as soon as my support ran out elementor stopped working on my theme and I cannot update pages when I try to edit, it just sits on a blank loading page forever. I have deactivated every plugin except elementor and it still does not work. Anyone else having this problem?
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Can you provide the psd for the logo? Please. and is there demo content with this?
Hello,
Thank you for contacting us!
Sure. Our Tech Support Operator will send you PSD files in your support ticket. Please expect a reply shortly.
Regards.
Hi themerex, there is a big white space that I am not able to remove below the menu bar and above the slider. This is after I did changes to the body style and using the wide body style. I tried different ways but can’t solve, this problem can be seen at the homepage only and other pages are fine, this is the link to the page website here
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Could you please submit a support ticket at https://themerex.net/support/ ?
Thank you!
Hi Christine, I am unable to register and put up a support ticket. Are you able to kindly help me with this issue on this page? Thank you.
Please add the following line to Appearance -> Customize -> Additional CSS:
.home .post {margin-top:0px;}
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ – and get qualified assistance.
Regards.
thank you so much, this works and I really appreciate your help and support !
We are happy to help! Have a great day!
Hello, Your theme was sold to me with images, are these copyrighted? Regards
Hello,
Thank you for contacting us!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/
Regards.
Madame, Monsieur bonjour,
Votre thème est bon et m’encourage d’en commander un deuxième dès ma maîtrise maximale de sa manipulation. Cependant merci de m’apporter des réponses aux quatre questions figurant dans le lien ci-dessous:
Cordialement
Ne me demander pas de soumettre un tiket au support car ça ne marche pas, et je suis déjà inscrit. L’écran me demande de remplir les champs obligatoire alors que je suis inscrit. Et quan je les remplis il me dit que mon adresse est inscrite. voir le lien : http://prntscr.com/1iqbddx Alors comment transmettre ce méssage à l’assistance ? Espère trouver une réponse cette fois-ci
Hello,
Thank you for contacting us!
It looks like you have submitted the ticket successfully. It has been updated. Please check it at https://support.themerex.net/ticket/47600
To access the tickets, please follow https://support.themerex.net/ or https://themerex.net/support/ > click on ‘Submit a ticket’ – https://prnt.sc/vtqlza and Sign In first – https://prnt.sc/vtqojw
Regards.
Hello,
Thank you for getting in touch with us!
Our Support Operator has provided a quote regarding your request in the support ticket at https://support.themerex.net/ticket/47709 Please check it.
Regards.
Bonjour, J’ai acheté le thème Plumbing compagny hier soir. Je pense qu’il ne s’est pas bien installé. Comment procéder à une nouvelle installation. Cordialement
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team. They will gladly assist with all issues and difficulties you faced. Best Regards,Hello,
Please take our apologies for any inconvenience caused. The issue is related to the latest WordPress engine update. Our Tech support team will gladly provide you with a quick fix. Could you please send the screenshot and your website details in the support ticket at https://support.themerex.net/ticket/46469 ?
Currently, we are working on a new theme update with the fix included. It will be released in a while.
Regards.
To fix the issue with the Customizer, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Regards.
Hello,
Our site keeps getting infected by malware. We remove it, but it comes back. All of the other sites we have built with other themes have never had this issue, but this site seems to allow hackers to inject malware into the site files. Can you help? How can we stop this from happening?
Thanks
Hello,
Thank you for contacting us!
Please make sure that the theme, ThemeRex Addons and all the plugins are up-to-date following these instructions: http://plumbing-repair.themerex.net/doc/#installation_theme_update
Also, please check this article: https://www.creativebloq.com/web-design/website-security-tips-protect-your-site-7122853
Regards.
Support
Themerex Portfolio
Website
Hi, this theme is supporting multiple Product images on the product details page?
Hello,
Thank you for your interest in our product! The theme is fully compatible with a default Woocommerce product gallery: https://prnt.sc/10an665 You will be able to add several images for each product in the Dashboard.
Regards
Hola, he comprado su Theme, y me encuentro que no puedo editar el sitio ya que no abre Elementor, y sólo lo hace si activo Safe Mode. Necesito poder trabajar en el sitio lo antes posible por favor necesito una solución. ¿Es posible poner el sitio en pagina en construcción?
También me gustaría cambiar las referencias y enlaces del footer donde aparece ThemeREX © 2021. All rights reserved.
Hi, I have purchased your Theme, and I find that I cannot edit the site as it does not open Elementor, and only does so if I activate Safe Mode. I need to be able to work on the site as soon as possible please I need a solution, is it possible to put the site on page under construction?
I would also like to change the references and links in the footer where ThemeREX © 2021. All rights reserved.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/33640
Regards.
Support
Themerex Portfolio
Website
Thanks Christine
You are welcome! Have a nice day!
Support
Themerex Portfolio
Website
Hi there, I’m having some real issues with my Essential Gird (image gallery). I can’t seem to preview any of the images already in there or add any new ones… Everything seems up to date, not sure what I can do? Can you please help?
Thanks Adam.
Hello,
Thank you for contacting us!
Please ensure that Essential Grid and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://plumbing-repair.themerex.net/doc/#installation_theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Support
Themerex Portfolio
Website
Hi,
Great theme. However, I am struggling to find where I can edit / remove some content.
I am struggling to edit:
“Got a Plumbing Emergency? Call us now: 858.536.4161” Get a free quote Login
Any help would be much appreciated.
Thanks
I have managed to work this out now
Hello,
Thank you for informing us! In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Support
Themerex Portfolio
Website
Hello,
Thank you for your interest in our theme! Absolutely, Booked appointments plugin (shown at the link you provided) is included in the theme package. The calendar is demonstarted at the following link: http://plumbing-repair.themerex.net/appointment/
Regards
It seems like my theme was hacked. I have no idea what to do. I’ve already changed all my passwords and updated theme version but still got problem with new administrator added every once in a while.
Regards
Hello,
Thank you for contacting us!
Please make sure the theme and plugins are up-to-date and check this article: https://www.creativebloq.com/web-design/website-security-tips-protect-your-site-7122853
To update the bundled plugins to the latest version please use Themerex Updater plugin included in the package. Please review the detailed instructions: http://plumbing-repair.themerex.net/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Regards.
