hey, i installed your theme and there´s a huge bug. i can´t use the frontend adjustion anymore. so i can´t change the footer, widget or anything else like colors. i reinstalled everything new and the mistake is still there
Can you please contact our team from support forum with access to your website, so we could check this? Our team will be more than happy to help you there.
i duplicated the website because the old one is offline. and now i can´t check in to the support.
Ok, so please send us an email with your site access to email@example.com so we could check this.
hey i bought the extended support but anyway i cant lock into support. its urgent.
We’ve regenerated your password for the forum account. Someone from our support team will send you temporary credentials asap.
I notice there is a bunch of outdated WooCommerce templates. Any ETA on update?
We’re working on it. At the end of this week we should release an update.
Awesome, wicked response time!!!
is it possible to translate this theme to portuguese and use pagseguro payment method?
Theme includes .pot file which can be used for translations to other languages. We didn’t integrate PagSeguro payments to theme, though maybe you could try dedicated plugin for this, for example this one: link.
will ne able to buy using pagseguro by installing this plugin? can you test?
I was able to install and activate the plugin without any issues though I can’t test payments because pagseguro requires valid Brazil CPF number which I don’t have. Sorry about that!
hi! how can I allow ‘html tag’ in page-title(Header H2) in big slider.?
By default title in big slider is created with H2 tag. If you would like to make some additional adjustments in slider markup you need to edit shortcodes/sliders/ctBigSliderItemShortcode.class.php file.
where can i change my product listing options that it looks like yours? http://woo.pluto.themewoodmen.com/shop/
my product listing doesnt float in the right way
Please make sure that you have added WooCommerce widgets to Product Listing sidebar (you can do it via Appearance > Widgtes). If that won’t help please contact our support forum with access to your website, so we could check this.
Hi! How do I get MegaMenu to work with the Theme?
Pluto theme is compatible with UberMenu plugin, please check our online documentation for this, link: here. If you don’t want to purchase additional plugin you can try a free mega menu plugins like Max Mega Menu or Mega Menu.
Thanks For the fast response! Do you have a Max Megamenu Theme to Match the Menu like it is in the demo?
We’ve created dedicated pluto theme skin only for Uber Menu plugin, but feel free to contact our team from support forum in case you need some CSS adjustments for the free mega menu plugin that you would like to use. Guys will be more than happy to help you there.
I installed the latest version of the theme and my flip x for the products is no longer working. I can’t see any reason why it shouldn’t work, but alas, my client really liked the flip and now I look silly because I don’t know how to fix it.
Please make sure that correct animation effect is selected in Appearance > Theme Options – Products, screenshot: here. If it won’t help – please contact our team from support forum with access to your website, so we could check this.
i have a question
in my site ProtFolio Category listed is not Working
my website is http://fleep.co.kr
I will wait your answer
Bye Best Regards
i use works in Visual Composer but I can’t seem to just show a single category.
i set category slug
my site is http://fleep.co.kr
i will wait your answer Thanks
Can you please contact our team from support forum with access to your admin panel and (if possible) to ftp so we could check this?
Guys will be more than happy to check this.
THanks for your answer
yesterdat i access support forum
i will wait your answer
Thanks for letting us know. Our support team will contact you shortly.
I am trying to setup the theme with demo content. It seemed to work fine first time around. I installed the theme, went to 1-click demo content import . Pressed import. But I forgot to download and install woocommerce.
I couldn’t make it import again for some reason. It just stopped right after the ‘import’ loading was done with no result. So I deleted my WP site and installed everything from the beginning, only now it won’t import anything. It just says ‘purchase theme’ on my front page, as if I haven’t purchased the theme.
Can you please contact our team at support forum with test access to your admin panel and (if possible) ftp, so we could check this? Guys will gladly help you there.
Hi. There are bugs like a transparency in main navigation on mobile(iphone).
too many bugs..
color setting, main navigation, gallery and ETC.
Please contact our team from support forum in case of any problem with the theme. Guys will gladly help you there.
Just updated… and mobile menu toggle does not work… please let me know what the issue can be? I turned off all plugins and still does not fix it… It is stuck open and wont close…
I can’t recreate this problem on our demo. Can you please let me know whether problem occurs on any specific device/browser?
I got it working… BUT the styling is messed up when you use have second level menus.. I will style it within my theme… but check it on your end.. It is using the styles from the customizer for the drop downs within the mobile toggled menu…
Hi, Do I need to install a lightbox plugin to make the products open in a light box? In the demo they open in some kind of lightbox… but on my site they are just opening as an image.. Please let me know… I turned off all plugins… still nothing.
Images should open in a light box without any additional plugins. If that does not work it might be caused by some js error on your website. Feel free to contact our team from support forum so we could help you with that.
Hi, issue with sidebars…i can’t manage my sidebars and Apparance >Custom because when i tap this a blank page with ” Modify Add CT – contact
CT – contact” appears..how can resolve? thanks
Widgets can be edited via Appearance > Widgets. Please check our Knowledge Base about that: link. In case of any additional problems with that feel free to contact our team from support forum. Guys will gladly help you there.
Hi, that’s the problem, when i go to Appearance > Widgets http://imgur.com/a/TJLyt
cannot manage widgets!
Second questions: how to edit/remove in home (newsletter fields and socials) and how to edit footer info? http://imgur.com/a/m7tf1
Footer also is created with widgets. There are dedicated widget areas for all footer columns. If you can’t see any widget areas in your admin panel – please contact our team at support forum with access to your website, so we could check this.
Thanks for your answer..im working locally now, so i upload my site and then contact support. Another question: how works gallerys any documentation on how to create a page with 3 columns galleries? Thanks
Ok, galleries resolve!..please how to translate the English strings to another language? http://imgur.com/a/ofJEM
I have tried backing up my site, but whenever I restore it, it just shows a ‘my first post’ on the front page, but the rest of my content is gone. How does this work?
How did you try to backup/restore your site? Do you see posts/pages/custom post types content in admin panel after restoring it? Please note that if you would like to have static front page instead of posts index you need to change settings in Settings > Reading, screenshot: here.
More information about WordPress backups can be found here: WordPress Codex.
All of my content is in there. I see it in the ftp. and the admin panel has all the functions of the theme. But it’s like I am not licensed or something. Front end doesn’t show all of my content.
And did you setup static front page in Settings > Reading?
Im having difficulty making my background appear right. I am using parallax, and have set the parallax ratio to 1 since I don’t need the moving effect. But my background now has a space about 20 pixels from the top and my background image.
I can see that you are in touch with our team from support forum. Someone will get back to you shortly.
Hey i am interest buying your theme. Is this theme fully editable for example i want this theme for making a personal portfolio/cv website, but i don’t want any woocommerce staff in my website can i remove anything i don’t want ?
Thanks a lot for your time
This theme can be used without woocommerce plugin.
For more information about customization options please check Pluto: Multi-Purpose WooCommerce Theme Documentation files. If there is anything else I can help you with, please don’t hesitate to ask.
Hi there I tried to contact via your support page but it requires me to enter in admin access for the website which I do not require. I have bought this theme and have customised it to my own. I am currently trying to add a new div to the header and I tried placing it into the head.php but it doesn’t seem to be the correct file. I am using this theme for E-commerce purpose only! What files will allow me to edit the header and footer etc..? I also want to remove the next and previous button on the single product page but can’t seem to see how the information is being inserted on the content-single-product.php am I looking at the right template files?
Sorry for the problems with our forum! Sometimes it blocks new request submission, because of the security reasons. If you would like to edit head part of the code you need to edit templates/header.php file. If you would like to edit the part with page navigation and top bar you need to edit templates/head-top-navbar.php file.
In case of any additional problems feel free to contact us via email or send us message via themeforest profile.
Could you please provide me with an email address ?
Sure, here you go – firstname.lastname@example.org
hello team, website works awesome but i have one issue when try to share my home link or internal pages with Facebook, basically when i copy my url on to facebook like www.mywebsite.com a message to share with photo says: “Lost your password: please insert your email. You receive an new password….” any help? this happens only with facebook share.
It looks like cache for Facebook share. You can use this tool to refresh it via this link.
hello, it looks like this theme is not compatible with the latest Wordpress and WooCommerce versions. Do you plan to release an update soon?
We are testing our theme with Wordpress 4.8 and the newest WooCommerce.
We will post new information as soon as we are sure that it is compatible.
Thank you for mentioning this to us.
Thanks, when should we check again?
It would be good to check by next week.
hey why don´t you offer a child theme?
The child theme can be created in few easy steps. Please check this LINK for more information.
If you will have any problems creating the child theme on your own contact our support forum http://createit.support/ or by e-mail: email@example.com, my colleagues will help you there.
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