208 comments found.
Hi, I have already purchased your theme. I will see that they have added a new demo homepage. How do I import them? Only the first 4 demo homepages go through the classic demo import. I have updated the topic. But I don’t have extended support. Is it necessary to have active support to import a new demo?
You need to update the theme to the latest version, then use the WP Import tool to import the homepage into your website. See instructions here: https://pavothemes.com/forums/topic/how-to-import-data-xml-wordpress-import-tool/
I installed the 3rd theme as a demo, but the images in the “poco banner” field are not visible on the site. Only texts are coming, but not images.
Hello,
For your issue, please contact our support team at https://pavothemes.com/forums/forum/themes-support/poco-fast-food-restaurant-wordpress-theme/ and attach your site info also, they will check and guide you.
Thanks,
Hello, is it possible to get dark mode? I created a child theme, but then you need to go hunting for a lot of css to fix the site in dark mode version. I wanted to know if you have it faster, thanks.
I tried to access support but entering the license code opens a blank page.
Hi there, thanks for choosing our theme. Poco doesn’t have a dark mode. For creating a ticket on our forum, please make sure your support period is valid. Thanks,
Hey,
Does this theme require Elementor pro or is it also possible to use the free version?
thanks.
Hi there, you can use the theme normally with Elementor free version. Thanks,
How do I hide the transition bar?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://pavothemes.com/forums/forum/themes-support/poco-fast-food-restaurant-wordpress-theme/ and attach your site info also, they will check and guide you.
Thanks,
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://pavothemes.com/forums/forum/themes-support/poco-fast-food-restaurant-wordpress-theme/ and attach your site info also, they will check and support you.
Thanks,
Hi, I have purchased the theme and was installed perfectly but after some days an error occurred and it is showing “There has been Critical Error on the website”. Website link :http://kohinoorfrozenfood.com/. Uninstalling woocommerce fixed the issue. But I want to use woocommerce.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://pavothemes.com/forums/forum/themes-support/poco-fast-food-restaurant-wordpress-theme/ and attach your site info also, they will check and support you.
Thanks,
Hi There, how to edit single-product-content-meta on product page, change text or this image https://demo2wpopal.b-cdn.net/poco/wp-content/uploads/2020/08/trust-symbols.png
Hi there,
Thanks for choosing our theme. For your queries, please contact our support team at https://pavothemes.com/forums/forum/themes-support/poco-fast-food-restaurant-wordpress-theme/ and attach your site info also, they will check and support you.
Thanks,
How can you change the font size of the product
Hi there, thanks for choosing our theme. Please go to Dashboard > Poco Options > Typography to change font size. Thanks,
The font size doesn’t change when you did what you said
I want to change the size of the product name and not the size of the whole title when I did like I said you change the size of every address in the site
Hi, sorry for the misunderstanding. Please contact our email pavothemes@gmail.com, we’ll send you CSS codes for your requests. Thanks,
How do I edit the phone list
Hi, you can follow this guide: https://wpdocs.gitbook.io/poco/content-management-1/set-up-header
Thanks,
No, I mean the phone list from below that has the store, search, my account, and my wishes
Hi, please contact our email pavothemes@gmail.com, we’ll guide you in details. Thanks,
No one answers my email
Hi there, we answered your email 4 days ago. Please check again. Thanks,
hello, after the update, the table under the product is displayed incorrectly. Can you please look at it, even though my support has expired?
https://prnt.sc/SHlX5L33UoXhHi! Please send details of your issue to our email pavothemes@gmail.com. Thanks,
Do you have or offer code to convert your WordPress theme to native android app to be hosted at google android platform having same ecomm features like placing orders and operating through same WordPress / WooCommerce admin panel.
if you don’t have this, then can you recommend from here: https://codecanyon.net/category/mobile/android?sort=sales
Hi! Thank you for your recommendation. We’ll consider it. Thanks,
Hi I see the Home 1 has white background in PC version and dark background in mobile version. Can we change the black backgrounds in the mobile version to white? Without raising any ticket?
No response from anyone
what a poor customer support. I highly doubt how they got featured author tag. None of them care to reply
for every comment related to complaint about support delay here, they respond with customer support will contact you. How funny is that.
Hi! Sorry for the late reply. As this Live Chat is meant only for pre-sale questions and generalities, we are not able to provide detailed support assistance here. Please create a support ticket at https://pavothemes.com/forums/forum/themes-support/poco-fast-food-restaurant-wordpress-theme/ and Our Support Team will gladly help and guide you. Thanks,
do you offer Installation services?
Hi,
Thanks for choosing our theme. If you have any issue with the theme installation, we will support you. Please contact our support team at https://pavothemes.com/forums/forum/themes-support/poco-fast-food-restaurant-wordpress-theme/
Thanks,
No response from anyone, i created the ticket
Hello I am hoping all of you are doing wel.
I have a small question, I bought Poco very long time ago and finaly ready to use it!
The only problem I am facing is that the main website I already own on the domain that I want to install Poco is extremely fast it takes not more than 0.5 sec.
So now Installed Poco and is took 2 sec to load more than 5 times.
I did not edit anything, I followed all the instructions, I installed the demo content number 2.
Could anyone just answer with a small solution ( I am in love with this Theme and I dont want to change it).
Please help me!! games1124u@gmail.com (Trash email, this mail I use for online purposes)Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://pavothemes.com/forums/forum/themes-support/poco-fast-food-restaurant-wordpress-theme/ and attach your site info also, they will check and support you.
Thanks,
hello, many things are not working after demo install, no navigational menu, some pages are redirecting to the demo URL, wp complaining of child theme having problem. i sent in a support. kindly check because there are many errors. In between the theme is so lovely
Thanks for choosing our theme. Our support team will check and support you as soon as possible. Thanks,
Hey, I bought your theme for the 2nd time yesterday. I’m trying to import home1 demo, but it gives errors. Pages load unevenly.
Can you get back to me quickly?
Thanks.
Note: pavothemes support topic id: 24404
Hi, thanks for choosing our theme. Your ticket has been replied. Please check it.
Hi! I have a pre-sale question, please. This theme has any native product add-ons? Something like this: https://prnt.sc/OP5w3TI9aIjQ
Hi, thanks for contacting us. Currently, our theme doesn’t have it. Thanks,
Are you able to customize the orders on the menu such as: Add-Ons like lettuce, tomato, bacon? I did not see those options in the theme
Hi! You edit page with Elementor then you can change the order on the menu. Thanks,
Just to ensure we are talking about the same thing. Please see image: https://prnt.sc/aSQ1dKGAq6Lv
The “Add Toppings” button creation with the ability to add extra toppings with pricing.
Our theme doesn’t have that kind of functionalities. It will require a custom work to have that. Thanks,
Ok thanks
Hi You guys seem very slow on responding to support tickets. Please share on how to update the 3 bullet points under product pricing? Also how to edit the bottom product descriptions? see: https://www.dropbox.com/s/zdy5myf7ucn62ds/Screen%20Shot%202022-03-23%20at%207.04.00%20PM.png?dl=0
I’ve already submitted the support ticket. Also it was not clarify in your documentation.Please provide a solution soon?
Yes, our support team will check your issue and support you as soon as possible. Thanks,