10 comments found.
Hi I have problems installing your theme. I have sent 3 message but the response I get is not helping or related to the problem. Can somebody of you team contact me please. tatyca51@gmail.com
Please check your email! Thanks!
Hi, I have a problem installing the theme. When I try to uploud it in the WP New Theme section I get an error saying that the “style.css” style sheet is missing and the installation fails. I’ve tried to download everything again but nothing changed. What can I do? Thank you
Hi there,
Thank you for reaching out!
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix
Thank you, it worked!
I have another, question about the theme: What’s the font name of the Heading DANCE FIRST THINK LATER? I loaded the sample page but the font is missing
Great!
The necessary font is Barlow Condensed.
Should you need help, feel free to contact our support team directly using the link below.
Hello,
I have a problem with importing the sample data, although I followed your guide step by step. Please advice.
Hi SenenFerros,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pointe – Dance Studio WordPress Support
Thank You
The theme is conflicting with elementor, are you going to fix it?
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pointe – Dance Studio WordPress Support
Best regards!
how to add classes to my website, ?
Hi there,
Thank you for your question!
In order to modify the theme code, it is recommended to use child theme files.
Should you need help, feel free to contact our Support Team here:
Click Here To Get Pointe – Dance Studio WordPress Support
Best regards!
Hello, when I import a demo it does not put the images and half of the things in the template are missing, I have contacted the email and it takes a long time, I hope to receive a quick response here
Hi SenenFerros,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pointe – Dance Studio WordPress Support
Thank You,
Anastasia.
Hi! is Woocommerce ready? for subscriptions for example
Hi aecheverria,
Pointe theme does not include WooCommerce by default, however it should work fine with the plugin.
Best regards,
Copilot-Support
looks FANTASTIC!
Hi KirEdesign,
Thank you so much!
Best regards,
Anastasia.
Hello, I have a big problem with importing the demo date too, although I followed your guide step by step. I wrote to you by ticket.
Hi remmmer,
We have noticed your ticket in our system.
You will receive a reply from Support Representative shortly.
Best regards,
Anastasia.
Hello, Is there a way to load sample data? I don’t see the demo.xml file or any way to import the sample data.
Is that possible?
Hello, Can I get a response on my request.
Hi dwayneoliver,
You can import sample data by following these steps: https://foxthemes.helpscoutdocs.com/article/3320-1-4-import-demo-data
If you have any further questions, feel free to contact our Support Team here:
Click Here To Get Pointe – Dance Studio WordPress Support
Best regards,
Anastasia.
It didn’t’ work. I get the following error message when trying to create a page to install the sample file.
https://prntscr.com/u5i059Very disappointed in this process.
Hello dwayneoliver!
It’s necessary to ‘create a page’ before importing the template.
Please check the detailed step-by-step guide in our reply. In case you have any other issues or questions, please continue the communication via the raised ticket.
Sincerely,
Maria
