The backend editor is NOT working!!!
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
3 of the plug ins are not working properly
Could you please specify in your ticket which plugins exactly you are referring to and provide more detailed issue description to get professional help from our support team.
I have bought the theme and there was no fire department theme in the package. i need to have this today, i have taken my customers website down to complete the theme change. i have sent in a support ticket. please help.
Your ticket was replied. Please check it! Thank you!
I wanted to update theme and there is no fire department theme… I need help ASAP
The Fire Department theme has been added as a skin. Please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category to get the new theme version.
I need help with support ticket #3707 ASAP
Your ticket was replied. Please check it. Thank you!
When I’m working in the backend of Wordpress every part loads okay but when I click on pages it loads so slow and sometimes doesn’t even load. Why is this? It is taking me forever to edit pages.
The WPBakery v6 does not work with this theme, it just shows everything as text and without the dynamic builder. Do I need to purchase a different theme for this to be supported? Or is there an update for the Police theme that supports WP 5.5.1 and WPBakery 6+? Currently I cannot edit my backend pages as I was able to before. This is not a good thing. Thanks
Essential Grid and Revolution Plugins should be updated to their most recent versions for WPBakery 6.3 to work properly on the site. You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
I’m interested in purchasing this theme. I see the an event page in your demo. Does that event functionality come with the theme or do you have to buy a plugin?
Nevermind I found the answer,
Thank you for your interest in our theme!
The Events Calendar is included in the theme. It allows you to create and manage events with ease. There is no need to buy it separately.
Have a nice day!
Hi, my social icons are not showing up as icons, only weird squiqqles. i downloaded the file from fontello.com to make sure they are loaded on my theme, but still they do not show up in the theme. i have just updated to fire department 1.3
Thank you for contacting us!
Our support team will check if the issue is theme-related. Please submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Are you still work on this theme? There is a problem in a admin, some elements not working. For example when Essential Grid is actve WP Bakery not working?
Please rest assured that the theme is fully supported by Our Team. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://police.themerex.net/doc/#theme_update
(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
I purchased this theme and it is missing the fire department theme inside and your support ticket website is down. Please respond asap. Thanks
“Police” archive contains 2 themes (skins) in one package – https://prnt.sc/1iypmdk: “Police Department” and “Fire Department”. Please navigate to Appearance > About Police Department > Install Another Theme Skin and select the required skin – https://prnt.sc/1iz3z0m For more information, please review http://police.themerex.net/doc/#installation
Currently, Our Support Helpdesk works properly. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
do I also need to buy plugins Revolution Slider, Essential Grid, Events Calendar?
Revolution Slider, Essential Grid, Events Calendar and all the bundled plugins are included in the theme package. There is no need to buy them separately – http://police.themerex.net/doc/#plugins_installation
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
This item is licensed 100% GPL.
Price is in US dollars and excludes tax
Power Elite Author
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work