Reviews for PoliticalWP - Political Campaign WordPress Theme

Reviews for PoliticalWP - Political Campaign WordPress Theme

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Well Documented

18 Reviews

for Bugs

This site is so defective that we have had to install it so many times but is still doesnt work well. I want a refund!

for Customer Support

I keep getting brilliant support from the SLR Theme team. I am new to WordPress and it has been a big learning curve. WPBakery is a bit glitchy so PoliticalWP theme keeps failing now and again but thanks to the team, they constantly keep me right.

for Customer Support

The ThemeSLR team is amazing! Reached out with a few little odds and ends that I could not find in the long list of other already answered questions on their forum (which has a lot of solutions already there if you take a few minutes to look for them) Learning a lot about the theme. Excellent theme with lots of flexibility.

for Bugs

Had an issue with downloading the demo content. Took over 10 hours to download and then when it did finally download the site was a mess. Not good. From reading other reviews it is obvious there is an issue with importing the demo content.

I opened a support ticket and asked for help and I received help within a few hours and they fixed the issue. Support was excellent.

There should be much more documentation on how to get around this theme. I am an experienced designer and even I had some issues with how this theme worked. I am not sure why there could not be a series of videos - from A to Z - showing how to do everything with this theme.

The theme is beautiful but at the same time there are some glitches that need to be worked out.

Overall I am happy with this theme and would buy from the maker of this theme again.

Author response

Hello and thank you for the feedback!

We always enjoy reading customer feedback; It helps us a lot in improving our products & services!

As we replied in on of your tickets: "First of all, I would like to tell you that you need to wait 2-5 minutes until the import gets completed. However, because some hosting companies come with low PHP values (max_execution_time too small), you should run the import multiple times, (2-3 until you see the Import Completed Message). When you click Import demo one more time, the import continues from its previous state (progress)."; so in your case, the hosting was causing the slow import process;

We will add these notes to the documentation in order to avoid other misunderstandings. If you know any other points where we can work to make this theme even better you can let us know via a ticket https://themeslr.ticksy.com/.

Anyhow, we love to take care of our products/buyers; In case you have any other issues with the theme please don't hesitate to reach us anytime.

Have a wonderful weekend!
- ThemeSLR

for Bugs

The overall look of the site is good and it's easy to navigate.

But this is not a "drag and drop" import by any means. Despite countless attempts; we were never able to install the demo import. Even after waiting over an hour, it still wouldn't import. It shouldn't require the theme's developers to install the demo for all clients. There's clearly a technical problem that hasn't been resolved. We had to build out the site from scratch because we were on deadline and time was sensitive.

Secondly, the homepage for our website started malfunctioning recently. All attempts to correct it have failed.

Author response

Hello @ucllc and thank you for letting us know about your installation issues,

We have a dedicated Help Team ready to give their best in order to make every problem fixed in less than 24 hours.

You said that you already contacted us four days ago. We didn't received any inquiries from this account on our mail (support@themeslr.com) or in our ticketing system https://themeslr.ticksy.com/ (See proof: https://i.imgur.com/fo23saF.png)

As you can see this 3x stars review is the first with less than 5x stars. We always do our best to solve any problem in time.

Please let us know take a look at the problem by submitting a ticket https://themeslr.ticksy.com/

Looking forward to your reply!
- ThemeSLR

for Customer Support

The theme is great but I want to give a sincere shout-out to Lucy on the technical support team. Lucy responded at the speed of light and quickly handled something I was struggling with. 6 stars. Thanks again, Lucy!

for Customer Support

Had a support question and was helped. Great job.

for Customer Support

This theme is beyond superb and what makes it even better is the top notch customer service. You will not be disappointed!

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