60 comments found.
We have been having malware threat infect our website through the plugin. Does your update fix these issues?
Hi there,
Could you please explain more about the issue?
Anyway, this is a just general inquiry comment section. All support requests like this are handled via our support desk. Open support ticket with your URL and issue details. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Please why is my banner image always showing black and white? Any image i upload there is always black and white
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!Hi,
Your theme looks great.
1. Can you confirm this https://wp.xpeedstudio.com/electionify/fundraising/study-refuted-by-scientists-behind-original-research/ fundraising feature / plugin you’re using is functional cause it gave me 404 after testing it out
2. May I know if your event https://wp.xpeedstudio.com/electionify/event/ is a sort of custom post type or an Event Calendar plugin or just some design in Elementor?
3. For donation https://wp.xpeedstudio.com/electionify/donate/ can you confirm this is the https://wpmet.com/plugin/crowdfunding/ plugin you’re using, and can it be used with WooCommerce as payment / donation gateway?
4. Your gallery page https://wp.xpeedstudio.com/electionify/gallery/ is not working
5. I need to use / create few CPTs. Does the theme handle the styling or Elementor?
6. Is that a news (blog) ticker on the header? Why it is showing the same thread in the demo? And can we push the next / prev arrows more to the right so it’s looking neat in desktop?
I’m considering for my client, but reading the problems people having in your recent comments above frightened me a little bit and I don’t want my client to get into dicey situation either with the theme or worst asking for a refund, you know what I mean.
Hope to hear your replies ASAP.
Thanks
Hi, coachasymi,
Sorry for the late reply. I was in vation. But our support team was available at our help desk.
1. Yes it’s functional 2. with custom post type 3. Yes it is, and you can use woocommerce 4. Fixed the gallery 5, CPT style should be done by yourself.. and most of possible with elementor with pro version maybe. 6. Yes it’s a ticker. Yes, this is possible with custom CSS. If you need help our support team will help you with this.
I am having a same terrible experience with this template. The Fundraising plugin does not install, and the Elementkits creates a conflict. I have been trying to get some help and there is no support. I need an urgent refund. Do not like this experience.
Hi
I just check our system and did not find any ticket with your username.
You can download the Fundraising plugin from here https://www.dropbox.com/s/8clpy2srqkhnm1x/wp-fundraising-donation.zip?dl=0
About elementskit plugin conflicts, I am not sure what are you talking about. Please contact our support team from here https://support.xpeedstudio.com/support-center/
the plugin you made available for download is infected with backdor! What are you going to do with it? Vulnerabilities:
Wp Fundraising Donation 1.4.2 Plugin DeactivatedWordPress WP Fundraising Donation and Crowdfunding Platform plugin <= 1.4.2 – Unauthenticated SQL Injection (SQLi) vulnerability
Hi
We have talked with the plugin developer they said they will release an update within the next week.
Regards
Hi Guys,
this is not the type of technical support a buyer is entitled to after purchasing a product. I can’t do anything with such answers and I have to get the product up and running. You also avoids the the discussion of refund request all the time!!
You must either deliver a correct product or refund the money!
Even the ultra long answers have nothing to do with good service. I think sellers like you should get a serious warning from ENVATO!
Hi
Please Open refund request.
It is now to months ago since you promised to fix the vulnerabilities in fundraising plugin but still nothing happens! Where to open a refund request?
Fundraising issue resolved. Please remove the plugin. And install the plugin again.
I am having terrible experience with this template. The Fundraising plugin does not install, and the Elementkits creates a conflict. I have been trying to get some help and there is no support. I need an urgent refund. Do not like this experience.
HI
The Fundraising plugin is disabled from WordPress.org and it will be back soon. I see our team already shared the plugin link to download and install.
About elementsKit. Make sure your hosting cover this or update this.
Please increase your server PHP details. If you don’t have an idea about it contact your hosting provider. They will do this for you.
Php version 7.2 or higher
upload_max_filesize = 128M
max_input_time = -1
post_max_size = 128M
max_input_vars = 8000
max_execution_time = 500
Memory limit = 512
Since I am getting errors trying to create a support account via envato and by email, I will ask my question here. Please just answer and not waste anymore of my time. I have screenshots to prove the errors trying to create an account. Social media icons disappear on mobile. I removed the left column because I didn’t need it. How do I get social media icons top right to show on mobile?
You can follow this https://d.pr/v/csRhU4 to know how you can add icons on right side on mobile navbar. Also, create a support ticket if you need more help we are there to help you.
Thank you
After installation and working on the content – the off canvas sidebar side widget just disappeared. How do I bring it back
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
The timmer for testimonial section doesn’t work, the testimonies keep updating within 2 seconds. Visitors are unable to read the content, it keeps changing
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello, do you have an RTL version?
Not yet.. but we have planned for RTL version soon
I want to be sure, before recommending, that this theme comes with DEMO CONTENT..that makes it look like the previewed one online
Hi
Yes, We have one click demo import features of our themes. You can make same like demo just install our demo content with one click demo content feature.
Regards
if purchased, would/can you install the demo content from your end…as network is often very slow here in this area?
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Our team will help you to install the demo for you.. just provide the details which design you want
Hi team, I am interested to buy the theme. I have few queries. I would like to have campaigns without donations. Is it possible to have just campaigns and disable donations. Just Campaigns and description about the campaigns. Kindly let me know.
Hi
You can disable donations by CSS
Regards
From where i can change mobile logo, in desktop it’s working but in mobile view not working
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Please help me to edit the footer
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello is the PSD available?
Psd not available with Wordpress theme
i tried to install the theme, but it says there is no style.css, so it didnt go throught, help please.
Hi
You have to extract the zip fast to install the theme. Please follow our theme documentation.
https://support.xpeedstudio.com/knowledgebase/where-i-will-found-theme-documentation/same case when istalling demo content, The execution failed. Please check error.log
there’s a limitation on my hosting provider, they provide maximum 5000 only for max_input_vars
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Deae Xpeed Studio, I would like to purchase Politono. My Clients requested black background (main body), is it possible to change the background color (default to black)? regards
You can make background black. But you need to font color to white as well.
Regards
Thank s you Xpeed
I am about to buy your theme but I am worried about the complains in the comment section. Have you been able to resolve the issues raised or I am likely to encounter them?
We don’t have any issue right now with our theme.. our theme compatible with latest version of elementor and everything work fine without any issue.
Also If you need any help.. you can contact our support team so we can help you about this.
Regards
My site just broke due to the Politono Essentials plug-in, and it seems as though support is down as well. Please help!!!
*Version: 1.9 (01-27-2021) *Elementor new version compatibility. Please update the theme as well Essential plugin
Update the Theme as well as Essential plugin.
If you need more help open a support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Bought your theme, developed my website fully, today i went live with the site and everything just broke, all my content is missing. Its sad that i have to take my website down after all this time.Some content disappeared etc
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
