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Mental not compatible with WordPress 5.5.
In Xampp, I have tried to update the wordpress version to 5.5.1. But when doing this, fadein, or fadeinleft CSS animations don’t work.
Neither does the Parallax animation.
Are you going to update the Mental theme for this version of Wordpress?
Thank you for contacting us,
Can you please share your query at https://azelab.freshdesk.com/helpdesk/tickets ? so our team will look into it.
Danish from Azelab
Support Ticket System
Thanks for answering.
The support expired a long time ago.
How do I share this incident on your website? How a ticket?
No worry, you just share your query at https://azelab.freshdesk.com/helpdesk/tickets ? our team will respond you accordingly, if you have already done, please wait our team will respond you soon.
after the latest WP update, the issue is that the Slider Revolution can not be updated (not displayed on the page) and WPBakery Page Builder update is also not supported and the items on page are not displayed properly, also the woo comerce templates are no longer compatible with the needed updates. Will you be making updates to the whole theme to make it fully functional or will it stay like this and we have to buy all the external plugins to make it work.
Thank you for your reply,
You don’t need to purchase externally, you can update them either with new version of the theme if available with the latest version of the plugins, or you can raise the your request here https://azelab.freshdesk.com/helpdesk/tickets our team will help you.
Hello, the theme preview doesn’t work>> it runs to a database error…
Thank you for your notification,
Please check its working now.
I have very limited experience with webbuilding, and thought your Mental theme was awesome, I installed your theme on my wordpress.
I was reading the theme documentation html, and thought I had to follow the instructions to make front page and blog excetera. And the theme won’t work anymore on www.duncanreid.eu. I sincerely hope you can help me resolve this issue, as I have had problems with poor health and hope to get my site working.
Can you please share your query at https://azelab.freshdesk.com/support/login ? so our team will look into it.
Since the latest Wordpress update, my client’s site (one page layout) no longer properly displays its top section as “full height” (it’s set up as a Mentas section with a video bkgd with “full height” set to on). Strangely, the page looks as it should when I am logged in to Wordpress, but not when I view the site publicly. Can you update the theme to correct this issue?
Can Azelab confirm whether this issue is being looked at?
Hi there, we’ve recently updated our Mental Theme for WP 5.6, which should resolve these issues. Can you check again?
Hello, after installing the theme, my wordpress site is not loading at all anymore and just shows me the following error:
“Parse error: syntax error, unexpected ‘)’ in /homepages/30/d688790435/htdocs/clickandbuilds/ManfredMustermann/wp-content/themes/mental/includes/settings/class-azl-settings-machine.php on line 600”
Luckily I’ve made a backup of the SQL database before installing the theme..
Also, unfortunately, when installing the art gallery plugin, I’m getting this error:
Fatal error: Cannot redeclare mental_get_posts_around() (previously declared in /homepages/30/d688790435/htdocs/clickandbuilds/ManfredMustermann/wp-content/themes/mental-working-pre-update/includes/functions.php:243) in /homepages/30/d688790435/htdocs/clickandbuilds/ManfredMustermann/wp-content/plugins/art-portfolio-plugin/azl-settings-general.php on line 80
Both issues on WP 5.6 latest.
art gallery plugin error disappeared, the template installation issue remains :/
Hi Nick, happy to help troubleshoot this with you. Have you created a Support Ticket? If so, what’s the ticket #. If not, head over to https://azelab.freshdesk.com/helpdesk/tickets and create a ticket with the above issue and our team will help troubleshoot.
I have upload mental and mental-child theme on my ftp.
When I try to active them, I have an error message
Parse error: syntax error, unexpected ‘)’ in /homepages/29/d245808995/htdocs/wp-content/themes/mental/includes/settings/class-azl-settings-machine.php on line 600
I try the theme on a local wordpress and It work.
How I can fixe it.
Thanks for your help.
Happy to help solve this theme upload issue with you. Can you head over to our Support Portal and create a ticket? https://azelab.freshdesk.com/helpdesk/tickets Include your WP credentials so we can solve it faster and troubleshoot with you.
Thema doesn´t have expected customization. Fine, I got some plugins in package, but they are like trial version, for activation I would pay extra fees. I created ticket in support page and now I wait already two days on solution. I spent 70 dollars for small gift.
Sorry that we didn’t meet your expectations with our Mental theme. We’re here to help answer any theme/customization questions you have, but 2 days response time is our service commitment to all of our Azelab Themes customers. Can you share your ticket # so I can track this down and make sure our team has it on priority? https://azelab.freshdesk.com/helpdesk/tickets
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