refaktor

refaktor supports this item

Supported

535 comments found.

Does this theme support drupal 8.5.x

Hi,

Currently, our item compatible with drupal 8.5.x

Best regards,

Please Answer my tickets I need to solve them ASAP (Tickets 824, 825 & 827)

Hi,

Thank you for your feedback.

We will check and reply you immediately.

Best regards,

I would like to know where to find the procedure to update an e-store installation of porto shop the latest version of the core drupal 8.5.3, thanks

Hi,

Thank you for your using our item.

You try follow our instruction at link below:

http://refaktor.org/drupal/documentation/porto8/index.html#toc9

Note : backup source code and database previous upgrade site.

Best regards,

Hai

Presale question: can we do a gift registry website with your theme? Like kadolog.com/en/ ? I saw they are using your theme but I don’t see how they turned your theme into a gift registry website? Thanks.

Hi,

Thank you for your interested our item.

When purchased theme i think customer hire a developer drupal custom theme again

Best regards,

my friend purchased this item to me, because i cant purchase it with your payment method, then i ask theme developer to customize it to my site, how to be ensure the other will not used it or this is violation your agreement

Hi,

Thank you very much for using our item.

Have you any issue? Please open ticket on our system support at link below:

http://www.refaktor.org/support/?envato_item_id=5219986

And we only support on default of theme . All issue custom theme and outside you must make yourself.

Or you can hire us and you must pay for that.

We look forward to hearing from you soon.

Best regards,

Olaznog

Olaznog Purchased

Hi there, Honestly took me a while to start this theme up. The documentation is not updated. The routes are differents.

I just start to play with it and when modifying admin/structure/md-slider/classic_original/edit.

Please support

The website encountered an unexpected error. Please try again later.ReflectionException: Class Drupal\blocktabs\BlockTabsInterface does not exist in ReflectionParameter->getClass() (line 138 of core/lib/Drupal/Core/Entity/EntityResolverManager.php).

Drupal\Core\Entity\EntityResolverManager->setParametersFromReflection(Array, Object) (Line: 208)...
Olaznog

Olaznog Purchased

Fresh install. User login form appears outside de content area, moved to the left. By pressing “Reset your password” tab, it centers in the context area. Please support. It is a fresh install, you can replicate it yourselft. Download the files you provide, install it and see it by yourself.

Hi,

Please check message on your ticket .

https://refaktor.freshdesk.com/helpdesk/tickets/873

We need info your website. Then i will check issue for you.

We look forward to hearing from you soon

Best regards,

Olaznog

Olaznog Purchased

Please provide a better documentation

JBeall

JBeall Purchased

How do you install the Drupal 7 version of Shop 5

Hi,

Thank you for your using our item.

You can follow our document at link below:

http://refaktor.org/drupal/documentation/porto7/index.html#toc3

If you follow our document at link above which you still can’t solve your problem. Tell me please.

We look forward to hearing from you soon.

Best regards,

Install doc not complete and is inaccurate. I am not able to make this work by following all the docs. Can someone who was able to install give us correct steps. We followed this your docs without success.

Hi,

Thank you for your feedback.

You want to install drupal 7 or drupal 8 ? .

Please open a ticket on our system support at link below:

http://www.refaktor.org/support/?host_url=refaktor.freshdesk.com

Or send an email to portodrupaltheme@gmail.com and attach info cpanel your website.

We will check and instruction for you.

We look forward to hearing from you soon.

Best regards,

JBeall

JBeall Purchased

Where do I find the CSS to make my logo container bigger as shown in this image? http://longjaynes.com/css.jpg

Hi,

Thank you very much for your using our item.

You follow our instruction below:

Please go to admin/appearance/settings/porto and then add code below:

header .header-logo img{width:200px important;}

.sticky-header-active #header .header-logo img{width: 100px !important; height:40px !important;}

Follow image below:

http://prntscr.com/gs88rs

If you follow instruction above which you still can’t solve your problem. Tell me please .

Also, you can easy open a ticket on our system support at link below:

https://refaktor.freshdesk.com/support/login

We look forward to hearing from you soon.

Best regards,

JBeall

JBeall Purchased

thanks, you guys are awesome. Love the theme. I will send you a link when I’m done. Thanks for the quick assistance, thanks for the photo too. I hope more people try your themes.

Hi,

Yep, Thank you.

We look forward to hearing from you soon.

Best regards,

Olaznog

Olaznog Purchased

Following the documentation. Uninstall commerce

Delete payments

a URL for route “entity.commerce_payment.operation_form”. in Drupal\Core\Entity\Sql\SqlContentEntityStorage->delete() (line 753 of core/lib/Drupal/Core/Entity/Sql/SqlContentEntityStorage.php). Drupal\Core\Routing\UrlGenerator->getInternalPathFromRoute(‘entity.commerce_payment.operation_form’, Object, Array, Array) (Line: 293) Drupal\Core\Routing\UrlGenerator->generateFromRoute(‘entity.commerce_payment.operation_form’, Array, Array, 1) (Line: 105) Drupal\Core\Render\MetadataBubblingUrlGenerator->generateFromRoute(‘entity.commerce_payment.operation_form’, Array, Array, 1) (Line: 753) Drupal\Core\Url->toString(1) (Line: 333) Drupal\Core\Entity\Entity->Drupal\Core\Entity\{closure}(‘operation-form’) array_filter(Array, Object) (Line: 339) Drupal\Core\Entity\Entity->uriRelationships() (Line: 92) menu_link_content_entity_predelete(Object) call_user_func_array(‘menu_link_content_entity_predelete’, Array) (Line: 402) Drupal\Core\Extension\ModuleHandler->invokeAll(‘entity_predelete’, Array) (Line: 169) Drupal\Core\Entity\EntityStorageBase->invokeHook(‘predelete’, Object) (Line: 435) Drupal\Core\Entity\ContentEntityStorageBase->invokeHook(‘predelete’, Object) (Line: 88) Drupal\commerce\CommerceContentEntityStorage->invokeHook(‘predelete’, Object) (Line: 359) Drupal\Core\Entity\EntityStorageBase->delete(Array) (Line: 745) Drupal\Core\Entity\Sql\SqlContentEntityStorage->delete(Array) (Line: 225) Drupal\system\Form\PrepareModulesEntityUninstallForm::deleteContentEntities(‘commerce_payment’, Array) (Line: 294) _batch_process() (Line: 137) _batch_do() (Line: 93) _batch_page(Object) (Line: 55) Drupal\system\Controller\BatchController->batchPage(Object) call_user_func_array(Array, Array) (Line: 123) Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->Drupal\Core\EventSubscriber\{closure}() (Line: 582) Drupal\Core\Render\Renderer->executeInRenderContext(Object, Object) (Line: 124) Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->wrapControllerExecutionInRenderContext(Array, Array) (Line: 97) Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->Drupal\Core\EventSubscriber\{closure}() call_user_func_array(Object, Array) (Line: 153) Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object, 1) (Line: 68) Symfony\Component\HttpKernel\HttpKernel->handle(Object, 1, 1) (Line: 57) Drupal\Core\StackMiddleware\Session->handle(Object, 1, 1) (Line: 47) Drupal\Core\StackMiddleware\KernelPreHandle->handle(Object, 1, 1) (Line: 99) Drupal\page_cache\StackMiddleware\PageCache->pass(Object, 1, 1) (Line: 78) Drupal\page_cache\StackMiddleware\PageCache->handle(Object, 1, 1) (Line: 47) Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle(Object, 1, 1) (Line: 50) Drupal\Core\StackMiddleware\NegotiationMiddleware->handle(Object, 1, 1) (Line: 23) Stack\StackedHttpKernel->handle(Object, 1, 1) (Line: 657) Drupal\Core\DrupalKernel->handle(Object) (Line: 19)

Hi,

Thank you for your feedback.

Could you open a ticket on our system support at link below , please?

http://www.refaktor.org/support/?envato_item_id=5219986

And attach info (Cpanel && admin account && domain) your website.

We will check and give solution for you.

We look forward to hearing from you soon.

Best regards,

Olaznog

Olaznog Purchased

Hello, I assume you are working on my website, because everything is changing. I am going to stop working on it now. Please let me know what are you doing.

Hope to hear from you soon.

Regards

Hi

Please send for me number your ticket.

We will check and reply you.

We look forward to hearing from you soon.

Best regards,

JBeall

JBeall Purchased

Can you let me know what the image sizes should be for the product node to make the rollover function as well as yours? please see image: http://longjaynes.com/product_image_sizes.jpg

Hi,

Thank you very much for using our item.

Are you using drupal 7 or drupal 8 ? Tell me please.

And could you open a ticket on our system support at link below:

http://www.refaktor.org/support/?envato_item_id=5219986

We will check and give solution for you.

We look forward to hearing from you soon.

Best regards,

JBeall

JBeall Purchased

drupal7

Hi,

You try follow document below:

https://www.w3schools.com/icons/fontawesome_icons_intro.asp

Best regards,

JBeall

JBeall Purchased

Some advise to help your shopping template. You should add a Postal Address in drupal profile with auto populate under Commerce Extras with a field for different billing address. You need to turn on payment methods.

and these modules are useful to setup: https://www.drupal.org/project/commerce_shipping/releases/7.x-2.3 https://www.drupal.org/project/commerce_stripe/releases/7.x-1.2 https://www.drupal.org/project/commerce_paypal/releases/7.x-2.5
JBeall

JBeall Purchased

I love the theme, but how do I put images of products in my shopping cart? I added an image to my product type, but I cannot pull it to the view for the shopping cart? Thanks

Hi,

You must add a related product as instruction above.

https://prnt.sc/k4zmo6

Then you can add a field image.

We look forward to hearing from you soon.

Best regards,

JBeall

JBeall Purchased

Thanks so much, you guys are the best…

JBeall

JBeall Purchased

When I add that relationship, my cart does not work on mobile devices, but it functions perfectly when I remove the relationship. I sent a message to your help desk. Try it on your template and let me know. How do I make this work?

We have a doubt regarding this template. Do you have a constructor like other templates that facilitate the elaboration of components?

Hi,

You can refer all item at link below:

https://themeforest.net/user/refaktor/portfolio

Best regards,

JBeall

JBeall Purchased

my add to cart button on rollover does not work, please see photo: http://longjaynes.com/add_to_cart.jpg the add to cart button only brings you to the product page and does not add an item to the cart.

Hi,

Thank you for your using our item.

Could you open a ticket on our system support at link below?

https://refaktor.freshdesk.com/helpdesk Or send an email to portodrupaltheme@gmail.com . We will help you immediately.

Note : attach info (FTP && admin account && domain) your website.

We look forward to hearing from you soon.

Best regards,

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