refaktor

refaktor supports this item

Supported

452 comments found.

When You will ship this Theme with a drag and Drop Page Builder, Just Like any Other drupal 8 Theme.We need a Drag and Drop Page Builder.I am not comfortable with a complete php code okay.I have already requested for a refund, as these are not shortcodes.All Your pages are built on complete Php code.Please give us a drag and drop page builder Okay.

Hi,

Thank you for your feedback.

1. Currenly, our item only support drag and drop with module panels .

2. Shortcodes: please follow document below

http://refaktor.org/drupal/documentation/porto7/index.html#toc27

3. For refund : I’m sorry. We can’t do it .We have not permission to do that .We only support on the item mate.

Please make a required refund and then owner item will check and reply you soon.

Have you other problem? Please send an email to portodrupaltheme@gmail.com

we will help you solve everything.

We look forward to hearing from you soon.

Best regards,

I have not used Your Template Anywhere.The Template is a mess of php Codes.Please refund the AMount It has been More Than 13 Days Now.I really Dont want To waste Time On You Guise.Iwill never purchase Your Products From Now On.It is the Last Time ever.I want to Buy SOme Other template.Please refund It.

Hi,

Please wait… owner item will check and reply you soon.

Have you other problem? Please send an email to portodrupaltheme@gmail.com .

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk

Best regards,

hello , i downloaded the udpate version , i have imported update_portod8.sql in my sql and i have this problem http://new.ruddymeicher.com ; the sql is wrong ?

I did as usual but ??

Thank you for help

Sorry i have imported the wrong sql…^^

Hi,

Thank you very much for using our item.

Have you any issue? please send an email to portodrupaltheme@gmail.com .

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

Hai

Hello,

I’m not able to login to your support page. I have paid for an extended support but can not reach the support forum. I probably don’t have the correct user name and password any more, so I asked a new password, but your system doesn’t send any emails. Please, I really need some support on your forum, their are some issues with your template (problem with sticky header and the scroller) that urgently needs to get fixed!

Kind Regards, Ini

Hi,

Thank you for your using our item.

Have you any issue? please send an email to portodrupaltheme@gmail.com .

We will help you solve everything.

And Please provide for us your email . We will check account on https://refaktor.freshdesk.com/helpdesk for you.

We look forward to hearing from you soon.

Best regards,

We bought this theme and had a simple question: “How do you display the mobile (hamburger menu) all of the time, instead of just on mobile?” Ie. Force the mobile menu on desktop as well as mobile. I received an answer from Refaktor support telling me to Skype with their boss and pay them to have them do this for me. That my request wasn’t supported. Meanwhile, one simply has to go over to Enfold theme support forums and you can see how their support offers significant CSS and PHP support.

The Refaktor Freshdesk at https://refaktor.freshdesk.com is useless.

Will not be purchasing another Refaktor theme or doing business with them again.

Hi,

Thank you for your feedback.

We will check this task on freshdesk .

Have you any issue? Please open a tickets at :

https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon.

Best regards,

hi, i have a question. shop6 has RTL version ?

Hi,

Thank you very much for your interesting our item.

Currently, shop6 not support RTL version. We will update “RTL” soon.

Have you other question? please send an email to portodrupaltheme@gmail.com . Best regards,

thanks a lot. i hope you update this soon as soon possible;

Hi,

Yep, We will update soon. Please wait…

Have you any issue? please send an email to portodrupaltheme@gmail.com .

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon.

Best regards,

It’s great to see a ThemeForest theme for Drupal which finally uses Panels. But sadly, still many things not done correctly with Porto. The default home page is still a node rather than a custom panel page. And, even though demo shows many home page options; if you pick one of these as your home page.. many things break. So close.. :(

Hi,

Thank you for your feedback.

Please send an email to portodrupaltheme@gmail.com with all info (FTP && admin account && domain) your site. We will check and solve issue for you.

Else if you need any urgent, you can easy touch with me on skype:vboyit_netpro_9x@yahoo.com or give me your skype id or your email, i will add you and touch with you immediately.

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

I see my issue now with switching site config to a different home page or setting one of the Panels as the home page. It is simply because of the mix of panels and also adding blocks through block management. Also very odd that you have so many regions defined for all the blocks. I suspect this is just a way to set up many many demo options; but not realistic for a real site. Perhaps best is to simply pick one of the Panel pages for the home page, disable all the blocks which are used on <front>, remove many of the regions.. and then start from there. I will try this approach.

It is nice, however to see that many of the blocks can be added as panes and re-arranged as required and still look good. Many other themes on TForest will break once content is moved around.

Hi,

Please refer our document online at link below:

http://refaktor.org/drupal/documentation/

Have you any issue? please send an email to portodrupaltheme@gmail.com .

Else if you need any urgent, you can easy touch with me on skype: vboyit_netpro_9x@yahoo.com or give me your skype id, i will add you and touch with you soon.

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

there appears to be support for parallax.. but much more complicated than it needs to be… i see adding a parallax node and then not sure.. possibly it is used in a tpl file somewhere?? You should check out how Dexp does it.. simply an extension to the Block UI.

Hi,

Thank you for your feedback.

Please send an email to portodrupaltheme@gmail.com with all info (FTP && admin account && domain) your site. We will check and solve issue for you.

Else if you need any urgent, you can easy touch with me on skype:vboyit_netpro_9x@yahoo.com or give me your skype id or your email, i will add you and touch with you immediately

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

Yes, i have found html added to Views tpls to add parallax. As i suggested; there is a very clumsy way of doing this. DEXP based themes on TForest have a much better UI method of doing this. Simple block extension which allows setting a parallax background for that block. Unfortunate you do no support this.

Hi,

Yep, correct. Currently , our item not support you do that. you will change in file .tpl .

Have you other question? please send an email to portodrupaltheme@gmail.com . Else if you need any urgent, you can easy touch with me on skype: vboyit_netpro_9x@yahoo.com or give me your skype id, i will add you and touch with you soon.

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk We look forward to hearing from you soon

Best regards,

vitworks

vitworks Purchased

Hi, I bough Porto theme for Drupal 7 hoping that I can make my website have a form on the homepage just like you have it shown on your “Corporate 2” demo. I even downloaded the full zip and loaded it but the contact form doesn’t work on Drupal 7 but works on Drupal 8. Can you please help me put a form on the homepage just like on your demo. Thanks

Hi,

Thank you very much for using our item.

Please send an email to portodrupaltheme@gmail.com .

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

Looks great – just one question: Can I use a custom font? like @font-face{font-family:__ } ?

Hi,

Thank you very much for interesting our item.

You must custom in file .css or file .tpl in admin we only support add css

See image below:

http://prntscr.com/gkh23e

If you can’t custom in file .css or file .tpl . We will help you.

Have you other problem? please send an email to portodrupaltheme@gmail.com .

We look forward to hearing from you soon.

Best regards,

MariuP

MariuP Purchased

Hello, have you disabled the possibility to see other people’s ticket database as it is usual? I cannot see it in the new support. I have upgraded a new version of Porto and now I am having problems with the mouse wheel not working. Thank you and regards

Hi,

Thank you very much for your feedback.

Please send an email to portodrupaltheme@gmail.com with all info below:

Info (FTP && admin account && domain && attach screenshot show that error) your website, please? we will check and solve issue for you.

Also, you can easy open a ticket on our support system at: https://refaktor.freshdesk.com/helpdesk

Else if you need any urgent, you can easy touch with me on skype:vboyit_netpro_9x@yahoo.com or give me your skype id, i will add you and touch with you soon.

We look forward to hearing from you soon

Best regards,

Hai

Mhardesty

Mhardesty Purchased

What happened to the old Refaktor support forums?

We were able to log into them and search for support solutions and answers. You guys have a useless Freshdesk support forum now, with a basically empty Knowledge Base. What’s going on with Refaktor themes? Change of ownership?

The support forums and Knowledge Base are useless.

Hi,

Thank you for your feedback.

Our forum support get some error. And we have moved to Freshdesh . And Currently, our support only support on each tickets or via email . We will open a forum soon.

Have you any issue? Please send an email to portodrupaltheme@gmail.com .

Or you can easy open a ticket on our support system at :

https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon.

Best regards,

Hai

bakinbox

bakinbox Purchased

Hi, the drupal mega slider is not update for Drupal 8, is version beta 1, and it should be beta 6, in Mega slider site the tell me i have to contact to you (the themer´s author) for a update. Thanks

Hi,

Thank you for your feedback.

Please send an email to portodrupaltheme@gmail.com or give me your email. We will send a link download new package of module “Mega Slider” for you.

We look forward to hearing from you soon.

Best regards,

bakinbox

bakinbox Purchased

Thanks, i just send you and email

Hi,

Yep, We have received your email.

Best regards,

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