339 Reviews

for Customer Support

Great and responsive support by email and skype.

for Customer Support

Support is very niсe - helped me to solve difficulties with "Porto" theme

for Customer Support

I have had some difficult support request that undertake investigation and it was performed professionally and diligently. I highly appreciate Porto Drupal and its support team.

for Customer Support

Thank you for this theme and the good support given by Hai! Much appreciated.

for Code Quality

This theme looks great initially but under the cover, too many band-aid and glues holding many ill-designed and poor fitting parts together. Add insult to injury, the theme is hard to stay current with ongoing updates/fixes w/o reinstall each time. I am very disappointed this is pretty and advanced looking theme on its face but under cover, it is unusable for my needs. Refaktor should issue refund as what I got is very different from what appeared to be on the demo site in terms of quality and reasonably maintainabile theme.

refaktor

Author response

Hi,

Please send an email to portodrupaltheme@gmail.com and list all bug in code for us. We will check and update document and package soon.

Else if you need any urgent, you can easy touch with me on skype: vboyit_netpro_9x@yahoo.com or give me your skype id or your email, i will add you and touch with you soon

Also, you can easy open a ticket on our support system at: https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

for Customer Support

Technically perfect theme but "Customer Support" is brighter ;)

for Customizability

A big fan of refaktor, their products and support.
Probably the best Drupal theme out here. Highly recommended.

for Customer Support

Hai connected with me via teamviewer and solved my issue in about 5 minutes. Very impressed with the support and highly recommended to anyone.

for Customer Support

So far i'm so impressed by the possibilities the theme is offering for my medium complex website (no ecommerce)

Their client support is, I must admit, amazing ! Have all the answers to my questions within 2 or 3 hours

for Customer Support

Customer support is AWESOME! I was hesitant to purchase the support, as you just never know, but I ran into some issues and I simply don't have the time to decode bug. I asked customer support for help and they pulled through. They remoted into my site and fixed it like a charm. Saved me hours of frustration. Couldn't be happier and will be continuing my support subscription. Very friendly and helpful, despite my low coding skills.

for Customer Support

Very helpful and flexible customer support
and they are available all time.
the theme is amazing

why i cant login on admin? username admin and password admin123? help me please

refaktor

Author response

Hi,

Please send an email to portodrupaltheme@gmail.com with all info (FTP && admin account && domain) your website . We will check and solve issue for you.

If you install on localhost . Please add my skype : vboyit_netpro_9x@yahoo.com or give me your skype ID or your email. We will add you and touch with you immediately.

Also, you can easy open a ticket on our support system at: https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

for Documentation Quality

Drupal7 modules are extreme buggy. Entire site crashed from installing the theme. Now I'm digging through phpMyAdmin to try to salvage my site by manually disabling modules.

Would not recommend this theme unless you are an experienced coder. This theme is not for beginners as there is almost no documentation at all.

refaktor

Author response

Hi,

Thank you for your feedback.

Please list all your problem. And then send an email to portodrupaltheme@gmail.com with all info (FTP && admin account && domain) your website. We will check and solve issue for you.

Else if you need any urgent, you can easy touch with me on skype: vboyit_netpro_9x@yahoo.com or give me your skype id or your email, i will add you and touch with you immediately.

Also, you can easy open a ticket on our support system at: https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

for Customer Support

Great support and great theme with continuous updates.

for Customer Support

Had someone help me with my form instantly. Great product.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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