328 Reviews

for Bugs

why i cant login on admin? username admin and password admin123? help me please

refaktor

Author response

Hi,

Please send an email to portodrupaltheme@gmail.com with all info (FTP && admin account && domain) your website . We will check and solve issue for you.

If you install on localhost . Please add my skype : vboyit_netpro_9x@yahoo.com or give me your skype ID or your email. We will add you and touch with you immediately.

Also, you can easy open a ticket on our support system at: https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

for Documentation Quality

Drupal7 modules are extreme buggy. Entire site crashed from installing the theme. Now I'm digging through phpMyAdmin to try to salvage my site by manually disabling modules.

Would not recommend this theme unless you are an experienced coder. This theme is not for beginners as there is almost no documentation at all.

refaktor

Author response

Hi,

Thank you for your feedback.

Please list all your problem. And then send an email to portodrupaltheme@gmail.com with all info (FTP && admin account && domain) your website. We will check and solve issue for you.

Else if you need any urgent, you can easy touch with me on skype: vboyit_netpro_9x@yahoo.com or give me your skype id or your email, i will add you and touch with you immediately.

Also, you can easy open a ticket on our support system at: https://refaktor.freshdesk.com/helpdesk

We look forward to hearing from you soon

Best regards,

for Customer Support

Actually for all reasons, not only for customer support.

the support team is so cooperative and available all the time.

for Customer Support

Great support and great theme with continuous updates.

for Customer Support

Had someone help me with my form instantly. Great product.

for Customer Support

Awesome support team, very experienced and responsible, although with the time zone difference, you may have to wait until 9 PM to start to work with them, but it is the perfect time for part time developer and site owner, highly recommended. Of course, the theme by itself is really awesome as well, definitely recommend to my friend.

for Flexibility

need more work

refaktor

Author response

Hi,

Thank you for your feedback.

We are updating other work . Please wait...

And then we hope you will give me our item a good rating with 5 stars.

Have you any issue? please send an email to portodrupaltheme@gmail.com .

Also, you can easy open a ticket on our support system at:

https://refaktor.freshdesk.com/helpdesk

Best regards,

for Customer Support

This has always been an amazing theme. Even when I've been using it for over a year now, the support is still 100% top notch. Great job on the theme, and keep up the great work!

for Customer Support

Great Customer support. I highly recommend this Theme. They are very helpful in guiding me with their product. Even at night they are willing to chat with me with my issues. I am so thankful. I will purchase more of their product because I know support is great. FIVE STARS for you guys.

for Documentation Quality

Documentation is considerably lacking in some areas. In particular around footer regions and which regions are used by which footer variant. Updating the theme is a confusing task now as there are two update folders with the documentation referring to only the earlier update folder.

The bugs mentioned in the earlier reviews appear to be fixed

Below are my previous reviews:
(1 star)
Footers are broken after an update. Rolled back to the previous version to maintain them.

Earlier review (three stars):
The customer support has been very responsive and helpful.

However, whilst one bug with LESS has been fixed (which caused some headers to break when the module was active) other bugs and design failings have not yet been fixed.

The mobile view of the default sticky header still has the menu button half hidden whilst scrolling and requires custom CSS to fix. Other sticky headers take up MORE screen space in mobile view than desktop view whilst scrolling.

These issues were pointed out when I discovered the LESS module conflict for them. The fact that the default menu header hasn't been fixed, which requires 1 line of CSS code whilst an entire new theme style has been added to it doesn't tell a good story.

It appears that they don't thoroughly test their theme in all possible view modes.

However, the support has been very responsive.

If these bugs and design failings get corrected in the release version soon, I'll change my review.

refaktor

Author response

Hi,

Thank you for your feedback.

We will check all issue above and update package soon.

When it's done we will notify you.

We hope that you will change your review about our item.

Best regards,

for Customer Support

After spending many days trying to work out a few things I was trying to accomplish on the website. I remembered there was support if needed with the purchase of the template.

The customer support was Excellent and exceeded my expectations! Very prompt, speedy and polite. You can't go wrong buying this template. Highly recommended!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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