This theme fantastic enough said!
Author response
Thank you so much, We count it a great honor that you are using Porto Theme and look forward to continuing to work together.
First of all, the theme looks great, they have lots of customization options, demos, and good documentation for the processes. However, I think that beyond their great theme, they have phenomenal customer support.
I'm new at WordPress, and had an issue with the theme not working (my fault- forgot to set the site URL as https while I had a SSL certificate installed) and had to submit a support ticket because I was at my wit's end. P-themes replied quickly, and was able to help me diagnose the problem.
I'm happy to have purchased Porto, as I'm certain that if any problems come up, they will be able to help me figure out what the issue is.
Author response
Thanks for Sharing your Experience with others :), That is exactly what Porto and this team are all about, we do our best to be the best..
Great versatile design and usage! We love the options and ease of use. Support agent answered our questions quick and was very knowledgeable.
Author response
Many thanks, @tadhite!!! and exactly what we love to hear! We look forward to continuing to work together!!
I had to remake a version of my review since there is no possibility to answer to the author back after him calling me a liar and throwing at me some screenshots that have nothin to do with my case:
Run away from this Theme if you care about support!!!
Here is why: Just purchased this theme and I installed it on a domain that needed to be changed.
After installing the theme on the new domain the purchase code needed to be reset. After searching on the theme comment section I found out that the best way to do that is to contact the author directly from his Envato profile page contact form.
Contacted the author over a week ago to reset my licence code due to domain change and for over a week no response!!!
Tried again 2 days ago and it took him 12 hours to respond.
I couldn't wait anymore so I just decided that this author wasn't reliable and when forward to purchase another theme and asked for a refund.
Instead of being sorry for their mistake, understanding that our time is precious (especially when you have to start a project) and accept my refund request he declined it, that is pure greediness and really bad support.
I strongly suggest to search for another theme with real support, thank to Envato there is plenty.
Great looking theme, highly customisable, easy to use, prompt and excellent technical support. All in all, outstanding.
Author response
Thank you so much, We count it a great honor that you are using Porto Theme and look forward to continuing to work together.
by SGepp 5 days ago
The theme is aweonse, very easy to use and the support works amazing too!
Author response
Awesome! We love hearing this, @SGepp!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead :-) Cheers!
by eggist 5 days ago
Best support, very fast !!!! 1.000 % recommended.
Author response
Thank-you kindly, @themasterchile!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Fast and good support!
Author response
Thank you so much, Love to hear from you... :)
Thanks for unconditional support very happy with their work & support P-Themes great work & best support
Author response
Thank you so much, We count it a great honor that you are using Porto Theme and look forward to continuing to work together.
by touzi 11 days ago
Great customer support, and what a great theme! flexible and so many demos. good job guys
Author response
Thanks for Sharing your Experience with others :), That is exactly what Porto and this team are all about, we do our best to be the best..
Beautiful theme with lots of features. quick support
Author response
Many thanks, @huzaifa7130!!! and exactly what we love to hear! We look forward to continuing to work together!!
This is a really cool theme. I would also recommend this theme to my friends. This theme has a discount, so I liked it because I could buy it cheaply. Their support was excellent, and the documentation is good. Their blocks seem to collide with other modules. I've had a number of problems and solved that problem by removing the Side bar block. Everything else is a good theme for me.
Author response
Awesome! We love hearing this, @sclass123!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead :-) Cheers!
Excellent code quality....
Author response
Thank you so much, We count it a great honor that you are using Porto Theme and look forward to continuing to work together.
