10482 comments found.
The instructions provided for removing the Zoom on productpage. “How to disable the Zoom function from Product Page” Does not work on the latest version of the theme. Can you check this after the update ?
Theme activation returns saying Purchase code is not valid!
Purchased theme and entered purchase code in site, but it is saying purchase code is not valid! Please let me know how we can solve this issue.
Thanks for using Porto,
In app/code/Smartwave/Porto/Helper/Data.php, please try to change URL http to HTTPS. Then go inside backend panel and active the license again.
If you need the support directly, please kindly contact me via https://themeforest.net/user/pt-support1
Regards,
Very weak documentation. I don’t know where to activate or modify the following: 1- Login popup: The “My Account” link beside the search bar has no action and it’s static, It should popup when i click on it for login or create an account, besides, it should change to be the name of the customer when logged in.
2- Mini cart slide drawer: in your demo, the mini cart click action is opening a drawer from the right. In my website it show a drop down menu. From where i can change it and make it drawer like the demo.
3- Top links are not showing or working and don’t know from where i can activate it. It shows only the social channels
Thanks for using Porto,
Please kindly contact me via https://themeforest.net/user/pt-support1 directly. I would like to check your site first.
Regards,
i cant even contact your support because my theme license is not working to create an account at your support system or even activate my theme. It gives me invalid license key, and i sent you through live support. I got a reply that you are working on it.
Please send me your website’s URL as well as the Porto Demo link to which you are referring.
Furthermore, this is my profile URL; your message will be delivered directly to me.
Regards,
Theme activation returns saying Purchase code is not valid!
I purchased this theme in 2014 its never installed anywhere else as the project was on hold, and i have now installed it on this website https://fasho.store/
Please help Regards
sorted
Purchased theme and entered purchase code in site, but it is saying purchase code is not valid! Please let me know how we can solve this issue.
Thanks for using Porto,
In app/code/Smartwave/Porto/Helper/Data.php, please try to change URL http to HTTPS. Then go inside backend panel and active the license again.
If you need the support directly, please kindly contact me via https://themeforest.net/user/pt-support1
Regards,
If you reply on this for production be careful it will case failure , the license stopped and refuse to active.
Already tried contacting support ticket with proof #28427
Support not helping and just delaying and even wanted me to pay for extra support for core license key failure.
Review from security expert so be careful
The issue could be because the domain you are using to activate Lience is not the domain you registered when you purchased the theme. Your Active License request for another domain may have been received by the system.
I also reviewed your message history with our support. We do not request that you extend your support package.
Please review the message content in the ticket. We are also waiting for a response from you after sending you a mail the day before.
Regards,
How to change the Product description text color to #000?
Thanks for using Porto,
It requires to use some custom css. Please insert the below css code in Porto- Setting Panel > Customization Setting:
.product.info.detailed {
color: #000;
}
Regards,
Porto 4.0.6 comes with MagePlaza Layered Navigation version 4.4.0. The latest version is 4.4.3. We are using PHP 8.1
https://www.mageplaza.com/magento-2-layered-navigation/
We had this error in our logs and were failing to change customer groups.
Deprecated Functionality: trim(): Passing null to parameter #1 ($string) of type string is deprecated in file /app/code/Mageplaza/LayeredNavigation/Model/ResourceModel/Fulltext/Collection.php
Line 617
|| trim($this->queryText ?? '') !== ''
Need to catch empty strings from now on.
Please update the Layered Navigation module to latest version so this is fixed for future releases.
Ticket #28155 has been created in your support portal. This information and update will also help your other clients.
Thanks for your helpful information,
We submitted this issue to Mageplaza so that they could correct and update their layered navigation extension, and we will also include a patch in the next theme version.
Regards,
Very good response! Your support engineer Aizaz had no idea what he was talking about, please check ticket #28155 and have someone else to do the initial checks.
Your ticket may have been assigned to the incorrect department. Aizaz only supports the Porto WP theme, which is why he didn’t comprehend your issue.
Regards,
Porto 4.0.6 is released with MagePlaza Search 4.0.5. That version has PHP 8.1 issues and is refusing to index the products for Autocomplete search function. Can you please update the theme to MagePlaza Search 4.1.0? This is affecting our live environment. Release notes: https://www.mageplaza.com/magento-2-search-extension/
Thanks for using Porto,
Please kindly open new ticket at https://portotheme.com/support to get the support for that.
Regards,
Ticket #27567 has been created. Looking forward to the update.
Thanks so much for contacting us, Please check the comment in your ticket.
Regards
Hi,
What’s the admin page link, Id like to see the backend? Also does the theme can hide the price and add to cart botton for selected products and make it visible for logged in customers?
Thanks
Thanks for interested in Porto,
Unfortunately, we don’t have admin demo site. Please check this online documentation instead https://www.portotheme.com/magento2/porto/documentation/
In response to your query, you’ll need to use an advanced plugin to hide the pricing and add-to-cart buttons for specific products while leaving them open for logged-in users.
Regards,
Hi! Do you guys have temporary installation where I can see how magento`s admin works with your theme?
Thanks for interested in Porto,
Unfortunately, We don’t have admin demo site. Please kindly contact me via https://themeforest.net/user/pt-support1 Let me share you some helpful information about backend options directly.
Best Regards,
How to remove “Features” category from the top menu? All of my categories are displaying correctly, however I can’t seem to find a way to remove it.
Thanks for using Porto,
You can remove “Features” menu directly in Content > Blocks > Porto- Custom Menu (After).
Regards,
Good night with your purchase [ I already have it installed in Portuguese Brazil with the post office and the payment method Paid Market
Thanks for contacting us,
How can we help you today?
Regards,
eu fazendo a compra do seu script voce ja mida instalado em portugues e com os correio de envio instalado do brasil ?
Hi There,
There is a bug / conflict with M2.4.6-p1 once the porto theme is installed the product carousel stops working.
My support has expired but this is a pretty big issue, when will this be fixed?
Or do you have patch for it already?
I have tested on multiple installs from fresh M2.4.6-p1 install with sample data. 1. Without Porto Theme installed product carousel works 2. Once files are uploaded to M2.4.6-p1 doesn’t work
Hi again, Even without enabling Porto theme, the Luma theme itself using a Product Carousel stops working. This can only be caused by a conflict somewhere in code base, like finding a needle in a haystack.
Please advise if there is a fix for this issue and how to resolve it, or update the theme files so i can update theme again.
Thanks for using Porto,
If the problem also occurs on the Luma theme, it is not due to the theme. Please check if any of your third-party extensions are interfering with the Product carousel option.
Regards,
hey, There are no 3rd party extensions installed at all.
1. I installed a complete fresh M2.4.6-p1 with sample data
1.a. setup both a Product Grid and Product Carousel via WYSIWYG editor
- Everything worked as expected
2. Installed Porto theme and product carousel no longer works
I have done nothing else other than work with the theme, happy to give you access. I’ll even buy another license if needs be but only use mine for testing and base development until client buys themselves a the porto theme.
Cheers, Joe
Hi again, have you tested?
Here are my tests
https://m2test.etailthis.com/ – base M246-p1 with sample data no Porto Theme installed no 3rd party extensions at all installed – base magento with sample data- Product Carousel working as required
- Product Carousel DOES NOT work
Happy to provide access
I don’t really want to buy another license but will do if it helps, as i have had over a 100 clients purchase license for porto on builds. I only use mine for testing / dev use.
Cheers, Joe
Hi There,
Any response to my requests please?
Cheers, Joe
Please kindly send me your details via https://themeforest.net/user/pt-support1 So I can check your issue.
Regards,
Thanks, I’ll send over now. been away for last few days 
Hi, What’s the difference in the package released on the 10th of July and the update on the 14th of July?
Hello,
In this most recent package, we fixed the problem with the product widget when setting the production mode.
Regards
Hello. Where can I watch – New demo 39 & 40?
Thanks for using Porto,
Please kindly check these links instead https://www.portotheme.com/wordpress/porto/shop41/
and https://www.portotheme.com/wordpress/porto/shop42/
We are currently setting up new server for Magento 2.4.6 demo sites right now.
Regards
When will you release next version? You wrote it should be 2.4.6 compatible but it is not. A lot of layout problems with magento 2.4.6. Still waiting for an update since months
Thanks for using Porto,
Porto works with Magento 2.4.6. To obtain the theme patch, please contact us through our helpdesk. The next edition will be available in the first week of July.
Regards,
Ok I have opened a ticket. Hope you can help quickly.
Yeah, what is your ticket number please? You can contact me directly via https://themeforest.net/user/pt-support1 to get the better support.
Regards
Hi there, Amasty’s Elastic serach is not working with Porto theme. It works fine with default theme. Is there some setting that needs changing? Thanks
Thanks for using Porto,
Please try to disable Mageplaza Search extension and check the issue again. It may be conflict issue between Amasty elastic search and mageplaza search extension.
Regards,
Thank you for getting back. I have tried that too but still not working. Everything is uptodate.
Please kindly contact us via helpdesk https://portotheme.com/support to get the check for that.
Regards,
Hello, Magento 2.4.6 works with PHP 8.2 but Porto seems to be compatible only with PHP8.1 because I have deprecated code message and some issue when I try to install it. When an update will be available ?
Thanks for using Porto,
Please kindly open new ticket at https://portotheme.com/support to get the support for your issue.
We are working on new update right now. It should be done soon.
Regards,
Thanks, I have uninstall Porto because it was impossible running Magento. I will wait your update.
Porto works with Magento 2.4.6 and PHP 8.2 , please contact us via helpdesk to get the fixed patch/
Regards,
porto-new-icon-user-2 and porto-icon-shipping icons and other aren’t showing on front end.
Where are these icons location?
Thanks for using Porto,
These icons are included in app/design/frontend/Smartwave/porto/web/icon-fonts
Regards,
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