9937 comments found.
Hello, the theme is missing some base items in view.xml file. This leads to break some key features. Can you have a look at this for the next update ? Thanks.
Thanks for using Porto,
We would like to know more information about your issue. Please contact our support team via helpdesk https://portotheme.com/support
Regards
Support ticket 116566
Please kindly check our comment in your ticket,
Regards,
Hello, a pre-sale question please, is it compatible with Magento 2.4.1?
Thanks for using Porto,
Yes, the Porto theme latest version is fully compatible with Magento 2.4.1. Please kindly refer to this guide https://www.portotheme.com/magento2/porto/documentation/#themeinstallation
Regards
What i really miss with this theme is that you dont have the option to insert a custom link in a category. So i can put # for not clickable or make a link to any URL. Can you add this in your next update please. Is there another way to do this? Thank you.
Thanks for using Porto,
We would like to know more information about your issue. Please contact our support team via helpdesk https://portotheme.com/support
Regards
We have installed the Porto theme and have observed this is consuming high CPU spiking once a day for 200,000CPU seconds.
Raised a support call #116439 and received a very poor response pointing fingers at my hosting provider. It’s such a shame considering we paid for one year support.
Also the website only contains one product with zero customers, really need this resolved before we load products.
Situations like this are very unhelpful, I expected more or at least some basic analysis as this maybe a bug related a particular component or extension.
Thanks for using Porto,
If you updated using composer then it’s likely that you cache is disabled. This applies to versions up to 2.3.1. Simply enable it by using the following code in the Magento root folder.
php bin/magento cache:enable
Regards,
I have asked several times to support however they don’t seem to be interested in logging on to check and just send a one line response. This is really frustrating as our hosting company have confirmed there are no issues. It seems everyone wants to pass the blame without helping.
Help here is really appreciated.
This was the response from our hosting provider:
It seems that it is exactly the same as the previous time there was a spike.
The ~/pub/static.php process gets randomly spawned a ton of times.
Support Ticket: 116439
Please check the comment in the ticket, kindly also refer this post https://alekseon.com/en/blog/post/magento-2-slow-and-cpu-usage-gets-high-this-might-be-the-reason/
Regards
What all extensions comes with your theme? Does your theme include recent sales notification extension? Do you have a list of all free extensions compatible with the theme?
Thanks for using Porto,
Our theme is compatible with Mageplaza and Amasty extension. Unfortunately, we are unable to test all free extensions with theme.
Regards,
Hi, looking at this theme for our new Magento 2.4 store. We have 3 store views but all on one domain. Can I use different homepage layouts on the homepages of each store?
Also, we intend on building on a test server with a test domain. Is it possibly to get a test license and a live license?
Thanks for interested in Porto,
Yes, you can use different demos for each homepage of every store and use one license for your test and live server/
Regards,
Hello, is this theme compatible with the Native Page Builder that comes with Magento EE ?
Thanks for interested in Porto,
Theme works well on Magento EE. But when you make Megamenu configuration, you need to disable Page Builder. Just enable it when done.
Regards
Hello, where can i find an overview of all porto icons? cannot find them in documentation or on your website. Thanks!
Thanks for using Porto,
Please find the font icon in http://portotheme.com/magento2/porto/icon-fonts/demo.html
Regards
Hello, another question. You´re writing that amasty extensions are compatible. If you´re installing the gdpr extension, the checkbox on newsletter is not showing/working. Can you check this please? Thanks!
Thanks for using Porto,
Please kindly contact Amasty to get the support for the issue. You can contact us via helpdesk https://portotheme.com/support.
Regards,
Hi, did you plan to publish a new update ASAP ?? No update of your theme since November … we’re now on march !
Thanks for using Porto,
We are still working on theme update. It should be done and released soon!
Regards,
can we imagine something more clear with a real date of realease (this week, next week , next month .. ???)
Please understand that We are still working on it. It must be big update.
Regards,
Is Porto compatible with 2.4.2 or should we wait for a patch? Any ETA? Thanks
Thanks for using Porto,
Theme is compatible with Magento 2.4.2. Please contact us via helpdesk if you discover any issue.
REgards
How can I customize the Addthis share options in product page? meaning I want to have few specific share options. I tried adding my own addthis script in Porto>etc>config.xml, but no changes.
Thanks for using Porto,
Addthis is a 3rd party plugin. Please kindly contact the author of this plugin to get the advise on customization works.
Regards
Hi, I am looking for some support with regards to Google ReCaptcha. I have valid support at the moment but I cannot log in to the support system. Can someone please reach out?
Just for clarification, I am trying to enable Google ReCaptcha v2 to my pages, however, once it is enabled it does not show on any pages.
THanks for using Porto,
Please kindly contact us via https://themeforest.net/user/pt-support1 to ask the help on helpdesk account first.
Regards,
I’m having trouble installing the port theme, can you help me, please? I’m using magento 2.4.1
Thanks for using Porto,
Please contact us via helpdesk https://portotheme.com/support to get the check for theme installation.
Regards,
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Hello Unfortunately in your decumulation it is not clear instructions how to update / upgrade the theme, especially there is not any Information about what patches need to added for Magento 2.4.xx
Hi!
3.2.5 to 3.2.6 are missing from the Update Reports for Magento2
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