Discussion on Porto | Ultimate Responsive Magento Theme

Discussion on Porto | Ultimate Responsive Magento Theme

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10348 comments found.

Yglyacov

Yglyacov Purchased

hi there, trying to edit your Porto home page theme using Magento page builder however, I cant edit the theme itself , I can only edit only a new section after the end of your theme , pls refer: https://share.getcloudapp.com/X6uRw9LD

Thanks for using Porto,

It has to be a problem with the default Magento function. Nothing in this section of Magento is overridden or modified by our theme.

Regards,

Could you be more specific , is it our magento error ? If will be fixed we will be able to edit your theme smoothly?

mpivaral

mpivaral Purchased

Hi I am testing migrating to magento 2.4.4 with php8.1 When I try to activate it shows me the following error and theme is not activated:

Something went wrong while saving this configuration: Deprecated Functionality: base64_decode(): Passing null to parameter #1 ($string) of type string is deprecated in /home/digitalboulevard/public_html/app/code/Smartwave/Porto/Helper/Data.php on line 52

Thanks for using Porto,

Please contact us via helpdesk https://portotheme.com/support to get the fix for this problem.

Regards,

apasoft

apasoft Purchased

Hello. We have this theme installed however it displays different on iphone browsers. We have disabled the view of the comparison and cart icons on product images on catalog views but on iphone browsers this still displays. Also for some reason dark background is enabled on all iphone browsers but it displays with white background on all android and desktop browsers.

We have disabled dark mode in the iphone settings but it is still the case and the user experience on iphone isn’t working properly. For example when clicking an image in category view on iphone it does not link to the product page (only if you click the product name on category view will it link to the product page). But on android and desktop again this is not the case and clicking on the image will link to the product page.

Can you please assist. Also infinite scroll feature does not work and the customer has to click the ‘load more’ button on category pages to load more products. Would have thought that infinite scroll would mean that the products will load automatically when the user scrolls to the bottom of the category pages.

PT-Support1 Author Team

Thanks for using Porto,

Please contact us via helpdesk https://portotheme.com/support to get the support for your theme problems.

Regards,

Is there any easy way to change the font size of the links in the header?

PT-Support1 Author Team

Thanks for using Porto,

You can use custom css to change font size of links in the header, or change the options in Header settings. Please contact us via helpdesk https://portotheme.com/support to get the support.

Regards,

keraweb24

keraweb24 Purchased

Hello, pre-sale question here. Does this theme support the new page builder that comes with Magento 2.4.3? And probably redundant but is it PHP 8.1 compatible?

PT-Support1 Author Team

Thanks for interested in Porto,

Porto is compatible with latest version of Magento and PHP 8.1. Theme can work with Pagebuilder of default Magento.

Regards,

keraweb24

keraweb24 Purchased

Thank you for your quick reply!

PT-Support1 Author Team

You’re welcome. Please contact us via helpdesk https://portotheme.com/support to get the support for theme issues.

Regards,

ugoa

ugoa Purchased

How do I increase the number of products displayed in the related product section. Currently it is limited to 2 products with navigation arrows to scroll for others. I would like to increase the number to 4. Also would like to remove the option to “check items to add to cart or select all”

PT-Support1 Author Team

Thanks for using Porto,

It will require some minor changes in theme file. Please contact us via helpdesk https://portotheme.com/support to get the help on this.

Regards,

safeer09

safeer09 Purchased

Hello support,

we have purchased proto theme

with email id :- sm@safeergroup.com

as we have forgot email id connected with support , please will help us which support email id we are using

PT-Support1 Author Team

Thanks for using Porto,

Please review the comment you left in your ticket #3895 from yesterday.

Regards,

Hello, I need the AR language translations files for the theme How can I get it?

PT-Support1 Author Team

Thanks for using Porto,

Please kindly refer this post http://shorturl.at/flM79

Regards

The url not working right

Why do breadcrumbs on a product page not show the parent categories (only Home > product) when megamenu is enabled? Disabling megamenu makes it work fine. Is there a way to display the full breadcrumbs without disabling megamenu? I use megamenu to easily add non product items to the menu so dont really want to have to disable it

PT-Support1 Author Team

Thanks for using Porto,

Unfortunately, Mega menu extension works in this manner. That is unchangeable.

Regards,

Hi, We are getting below error when we are creating opening dailydeals. Can you please check for this issue?

Fatal error: Allowed memory size of 792723456 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/project/vendor/magento/zendframework1/library/Zend/Db/Statement/Pdo.php on line 292

Fatal error: Allowed memory size of 792723456 bytes exhausted (tried to allocate 208896 bytes) in /var/www/html/project/vendor/magento/framework/Session/SessionManager.php on line 151

PT-Support1 Author Team

Thanks for using Porto,

Perhaps this post will be of assistance to you. https://www.codentricks.com/magento-2-x-fixing-allowed-memory-size-of-792723456-bytes-exhausted/

Regards

For us that use child themes and has to make a lot of changes for every upgrade, can you guys please MAKE it easier to see what code changes, or just make a simple package that JUST contains the files changed from last version?

Also Please also update MagePlaza and other modules as they also have fixed issues regarding Magento 2.4.4 that is important.

PT-Support1 Author Team

Thanks for using Porto,

Mageplaza extensions have been improved in the current theme version. We will try to list the changelogs with specific changed files in future versions.

Regards,

Hi there! A customer of mine bought this theme and I’m getting the same error someone got 2y ago when trying to compile Magento (PHP Parse error: syntax error, unexpected ’=’ in /app/code/Mageplaza/LayeredNavigation/Model/Layer/Filter/Price.php on line 139). You referred to the suppor tickets, did you manage to find a solution for this? Magento version is 2.2 and in urgent need of an update (that’s why the new theme)

PT-Support1 Author Team

Hello,

I’m sorry but to get the support please kindly comment by using your purchased account.

Kindly open new ticket at https://portotheme.com/support to get the spport for this issue.

Regards,

when will release next version to fix email template issue

can you give us an approximate time

PT-Support1 Author Team

We don’t have a specific date yet, but it will be within the next month.

Thank you!

Thank you!

Hello, I don’t see this feature, is it possible for Magento 2 Porto theme use a popup when click on add to cart button fot continue to buy or go to cart like in Porto for magento 1.9? Thanks

PT-Support1 Author Team

Thanks for using Porto,

This option is not available in Magento 2 as it was in Magento 1.9.

Regards

Hi! I will buy, but this versions is compatible with Magento 1.9? Because in description is only Magento 2. Sorry my poor english

PT-Support1 Author Team

Thanks for interested in Porto,

Both Magento 1.9.x and Magento 2.x are compatible with Porto. I would be happy to answer any questions you may have, so please don’t hesitate to do so.

Regards,

Hello, We are interested in installing this theme on our test shop to evaluate compatibilty with a few crucial add-ons before migrating our old magento shop to a new one. Is that possible?

PT-Support1 Author Team

Thanks for interested in Porto,

Each regular licence entitles you to use the theme on a single store. For multiple stores/domains/subdomains you would need multiple licences.

With a single regular licence you can also install the theme on your test server (for testing purposes), but that version shouldn’t be available to the public.

Regards

Hi Porto Team,

That wasn’t quite what I wanted to ask for. I am basically after a free test version, which we can use for max 3 months to test whether theme and apps work together in the way we are hoping for. We wouldn’t be using any support in this time, but are unwilling to pay for the theme when we don’t know whether it’s compatible with some crucial apps (Mirasvit Helpdesk and Wyonmind Estimated Delivery Date specifically) we intend to use.

PT-Support1 Author Team

Unfortunately, there is no trial package version available. Evanto, on the other hand, has a simple refund policy for customers. You can refer to https://cutt.ly/TL4myxD

Regards,

Hi

When using the pagination on category pages, the page does not scroll up after the next category page loads. As a results you see the bottom section of the new category page. Bad user experience.

Can you please fix it?

You can test it here: https://www.portotheme.com/magento2/porto/demo2_en/categories.html

Thank you

PT-Support1 Author Team

Thanks for using Porto,

This is how the Ajax function of the Mageplaza layerded navigation extension works. You simply need to turn off the Ajax option in the Layered Navigation Extension settings in this case.

To get more support, kindly get in touch with us via the help desk at https://portotheme.com/support.

Regards,

@skydivenow Porto email templates are not compatible with 2.4.4, the easiest fix is to simply rename the templates folder to something like email_issues so it falls back to default emails. path of the folder for templates is app/design/frontend/Smartwave/porto/Magento_Sales/email

A more difficult option would be to fix the templates, for the items to be added the code within the template needs changing from:

{{layout handle=”sales_email_order_items” order=$order area=”frontend”}}

to:

{{layout handle=”sales_email_order_items” order_id=$order_id area=”frontend”}}

But I think there are multiple issues….

PT-Support1 Author Team

Thanks for your suggestion,

This issue has been added to our to-do list for the upcoming release. We will make every effort to resolve all theme issues. Please take the time to notify us if you discover any theme problems. That is greatly appreciated!

Regards,

Since upgrading to 2.4.3-p2 the email templates do not work. The latest theme update files were uploaded to the server and the upgrade commands ran successfully…. however all the invoices going out do so without any customer name at the top (does have billing address) but then does not have an itemised list of the products ordered…

I can’t even reset it via the Magento backend.

Are there additional theme files in an update file somewhere that correct this major issue?

PT-Support1 Author Team

Thanks for using Porto,

You can use the solution suggested by @devantech, or you can contact us via our helpdesk at https://portotheme.com/support to get assistance.

Regards,

mpivaral

mpivaral Purchased

is the new version fully compatible with php 8.1? the last requirements system for magento 2.4.4?

PT-Support1 Author Team

Thanks for using Porto,

Yes, it is fully compatible with Magento 2.4.4 and php 8.1

REgards,

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