9930 comments found.
it seems theme is NOT compatible with 2.1.7 as products not showing on category page after upgrade?
1. Did you apply the theme patch for Magento 2.1.6 yet?
2. Please clear all product images cache, go to app/design/frontend/Smartwave/porto/etc/view.xml, to set image size, then open your SSH and run the bin/magento catalog:images:resize command
Regards
The issue is not related to that. Its YOUR theme
I am asking to get more detail about your problem. Please open new ticket at https://smartwave.freshdesk.com to get the check for that
Regards
Hi, I would like to remove the custom-block within product-info-main on the product page. To be clear, I want to remove the space as well not just the info within the block (which I have already removed via Smartwave Settings). I would like the blank space gone.
Thanks Dan
How can check your product page, please
Regards
Have sent a support ticket.
Thank you, i will get back to you with any update on this asap
Regards
Can I use this theme on last Magento version? (2.1.6 / 2.1.7)
Thanks for using Porto,
Porto is compatible with Magento 2.1.6. We are checking the theme on Magento 2.1.7
Regards
Hello, using Porto 2.5.0 on the newly released Magento 2.1.7.
Happy to report that the image resizing issues have gone away and everything seems to be working fine now.
Sound great! Thanks for using Porto
Regards
Hi, i get all 404’s clicking in you demo on features> shop variations 2 and all product page demo’s, any chance you can send me the right url’s or fix the links in the menu?
Thanks for using Porto,
Can you please send me the link of demo you are trying to click
Regards
Hi, I don’t know whether this is theme related or not but how do I remove the “Shop by Categories” menu from the product page as I have a custom menu to replace it? Many thanks, as always.
Thanks for using Porto,
Shop by Categories section is core functionality of Magento defaut. What is your Magento version, please?
Regards
1.9.3.2 but I think I have solved it, thank you.
Sorry, one more thing. Can I change the header type on my site without it affecting the pages/everything else? I assume you can but thought I’d ask…
You can change the header type directly under Porto- Setting PAnel > Header
Regards
Sorry but I know how to do it – the question was will it affect anything else I have set up regarding the general site styling other than the header itself. Many thanks.
Of course, the style of header should be changed when you select another header style. Please contact us via https://smartwave.freshdesk.com to get the support if you need any further help
Regards
Again, sorry but that doesn’t answer the question. I know the header style will change but will anything else change also? Many thanks.
No, just header will change
regards
That’s brilliant – thank you again and sorry to be such a pain.
You’re welcome!
Regards
Hi there! I’m planning to buy Porto Magento theme to set up an e-commerce website for a business. Is there a ‘wholesale vendor login’ feature available in this theme?
Thanks for interested in Porto,
Unfortunately, there are no function like that in Magento. You may need to use an advanced multiple vendor extension
Regards
Thanks for the reply! Can I know how to use the extension?
Unfortunately, we dont provide support for 3rd party extension. But the theme is compatible with CM Multivendor Extension.
Regards
Hello SW-THEMES,
We want to update the version Magento from 2.1.6 to 2.1.7. Did you have an update of the theme for Magento version 2.1.7? Or update doesn’t need?
Thanks for interested in In Porto,
New version of theme will be released in the end of this week
Regards
Do you have an ETA for 2.1.7 support? Categories dont show any products after 2.1.7 update. If I switch to Luma theme, they do. They showed up just fine before upgrade.
Thanks for using Porto,
The issue will appear if you upgrade your Magento from 2.1.6 to 2.1.7. Please open new ticket to get the support or wait a new version of theme released in the end of this week
Regards
Got it. I’ll wait for the new release
Thank you!
Regards
awesome template! just a quick question, How do I animate the add to wishlist and add to compare icons at the catalog page?
Thanks for using Porto,
But what is your Magento version, please?
Regards
1.9.3
You may need to edit this file /app/desing/frontend/smartwave/porto/template/catalog/product/list.phtml. or use the custom css in Porto- setting Panel > Customization setting
Regards
Hi.. can you provide me with a bit specific answer? like what class would I use. .etc.. thanks!
I am so sorry, unforuntately, we dont provide the support for customization work like that
Regards
If i want buy the application from envato market. How i do the payment ? How we receive the applicatiom ? Can you explain dan give me the instructions ? The link application i want buy is https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864
Thanks for interested in Porto,
You can make the payment to Themeforest directly through paypal, once payment sent, you are able to get the downloadable package from http://themeforest.net/downloads
Regards
Is there anyway to disable what the theme does to the product image. It os conflicting with open of my plugins and I would like to turn off any modules/plugins that affect the product page images. Thank you
Thanks for using Porto,
Did you try to contact the author of extension to get the support for that issue?
Regards
Yes I did and they said I cannot use the extension unless these features are disabled. It is unfortunate because the plugin worked with the older version of PORTO. It does not work with the new version though.
Which features should be disabled, please?
Regards
They said that the features that affect the product image. The features added by the theme that add effects to the product image are causing the issue. Thank you
But what are the features, please?
Regards
image zoom, fancy box jquery
You should provide me what your theme and Magento version is
Regards
Magento ver. 1.9.3.2 PORTO-Latest Version
You should remove them directly in /app/design/frontend/smartwave/porto/template/catalog/product/view/media.phtml
Regards
Hi, I cannot get owl slider to work in autoplay. Here is the code I have used – can you check and tell me what I have done wrong please? Thank you.
<script type=”text/javascript”> jQuery(function($){ $(”#custom-owl-slider-product”).owlCarousel({ lazyLoad: true, slideSpeed : 300, paginationSpeed : 400, singleItem:true, responsiveRefreshRate: 50, slideSpeed: 200, paginationSpeed: 500, stopOnHover: true, rewindNav: true, rewindSpeed: 600, navigation: true, autoplay: true, autoplayTimeout:1000, autoplayHoverPause:true }); }); </script>You please open new ticket at https://smartwave.freshdesk.com/ to get the check for that
Regards
I forgot all my details to login in your support system, Can you resend all information to my E-mail, Thanks.
Please try to access the helpdesk with new password: admin123
Regards
Hello,
In the above comments one of the users has added how to disable certain js functions, however this is for magento2. Please advise how I can do this for magent0 1.9.3
Thank you
var config = {
shim: {
jquery: {
exports: '$'
},
'owl.carousel/owl.carousel.min':
{
deps: ['jquery']
},
'js/jquery.stellar.min':
{
deps: ['jquery']
},
'js/jquery.parallax.min':
{
deps: ['jquery']
}
}
};
<remove src="jquery.js" />
<remove src="bootstrap/js/bootstrap.min.js" />
<remove src="fancybox/js/jquery.fancybox.js" />
Thanks for using Porto,
Which section of theme do you want to disable , please?
Regards
They said that the features that affect the product image. The features added by the theme that add effects to the product image are causing the issue. Thank you
Can I use this theme for several instances of magento. I have a test and a production environment, and I understand there’s need to activate the theme so if I buy it once, can I activate on multiple servers? Thanks.
Thanks for interested in Porto,
According to Envato license policy, you can not use single license for 2 domains. It should be used for single domain only. We understand customers may need to use the license before live, you can use the license while development and contact us to deactivate it to activate the license again on live site.
We recommend you to setup dev environment on same server under subdomain or subdirectory. We allowed local environment not require license activation considering development.
Regards
Hello, so if I understand correctly we could use something like this: development.domain.com and production.domain.com. Is that right?
Thanks
Yes, right!
Regards
i have the theme on 2.1.7 and now none of my category products are showing ? do you have a quick fix ? thanks
Thanks for using Porto,
Did you upgrade Magento from 2.1.6 to 2.1.7? We are going to release new version with theme patch for Magneto upgrade from 2.1.6 to 2.1. 7 this weekend
Regards
I upgraded magento from 2.1.3 to 2.1.7 and theme from 1.4.3 to 1.5
There are only the issue like that when you upgrade Magento from 2.1.6 to 2.1.7. Please kindly extend your support package, then open new ticket at http://jsbfurniture.co.uk/index.php/admin to get the support for that.
Regards
That is not the case. None of my products load. This is a major bug and causing me to loose money. Please address this issue asap with your new update. I don’t have money to get support right now but this is a problem with the product
We are going to release new version on Monday maybe. Please try to go Porto -Setting panel > Save configure, then check the issue ag ain
Regards
same issue, no products are loading in categories and i can’t even load a product
We need to check what/where the issue is directly in your site. Can you please extend the support package, then open new ticket. We will help you solve the problem?
Regards
I unfortunately don’t have the money to pay for support at the moment. i can wait till you release the 2.1.7 working version
We are trying to release new version this week
Regards
How can i change slide image
You can edit the slider image under Content (CMS) > Blocks > Your Porto- HomeSlider
Regards
Hello! I’m very interesting in buying these theme. Now I want to ask is it possible to make my site like Porto 9 old skin? I like that skin and I don’t need any customization. I will use Magento 1.9.3. What functions (extensions) have I to buy additionally to make my site as your skin 9 as I see at demo9_old? And where can I see the full installing guide for these Porto theme skin 9 old? Thanks in advance.
Thanks for interested in Porto,
Yes, you can use the demo 9 old skin> if you want to have every content as demo, please install the quickstart package.
Regards
So, all functions which I see at demo 9 old skin will be also integrated for free? (One step checkout, ajaxes, blog, brands, featured/newest/sale products, etc.)
Yes, of course. But we recommend you install the quickstart package
Regards
First I cannot find the font that i want (Thai font) from the list of preinstalled Google Fonts.
So i try to import the font myself which is Porto- Setting Panel > Customization Settings. I added a code @import url(‘https://fonts.googleapis.com/css?family=Athiti|Kanit|Mitr|Prompt'); In Custom Style 1 (Well I did try to add it to Custom Style 2 also same result) Then I go to Porto – Design Panel -> Basic Font Family = “Custom..” In Porto – Design Panel -> Font Family – Custom = “Prompt” Nothing change i think it use the standard font. What should i do?
Can you please open new ticket at https://smartwave.freshdesk.com to get the check for that
Regards
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