Great customer service

so many design options and features. a few bugs but support generally help out with those and are very polite. A little slow at times but overall they get there and help as much as possible. and they keep code updated for new releases which is great.

I really believed the reviews about the documentation, but trying to adjust specific aspects of the theme is sometimes impossible. The documentation is, in some parts, very very old and very outdated. The steps described in the documentation sometimes don't exist at all because of how old it is. Magento experts will most likely have no issue using this or any other theme, because they're experts. If you're still learning and hoping to rely on the documentation, probably look elsewhere.

The installation documentation is poorly written and wasn't for the version that was originally downloaded. Command line code is intermixed with plain text so you think you need to copy-paste the lines which obviously fail because they've included two options for code separated by an 'or' on close scrutiny. Insane. Reaching out to support they didn’t reply for a few days. Eventually did and highlighted their errors. They offered a free install which was much appreciated yet never heard back. I logged on a few hours after they offered and it looked like they had done something yet the product catalogue page wouldn’t load. After a few more hours I checked again and the total server was bricked. I emailed asking what was going on and now three weeks later they still haven’t replied. And their docs are still showing the issues I originally pointed out. Would not recommend. Will be requesting a refund.

Porto theme is really fantastic Theme, fast , professional and support is execellent.
Roberto

14

Customer support was great and helped resolve the issues we had.

I would have given a better review but until the documentation is clean, and the ticketing process is transparent to see other's tickets, I just can't.
Customer Support is nevertheless really good.

Excellent theme and great support. Very quick to reply and solve any issues. Highly recommended.

Great theme with a quick and reliable support.

Although very different in time zone, customer support had still resolved my issue within 24 hours which is quite fast. Thanks to Alex and everyone from Porto theme support.

Customer support helped me within 12 hours to repair my Porto template, there was a little error in the password reset link.

I wish you a very good and wonderfull 2023.
To Alex and and everybody from P-Themes.

I am happy with the last 5 years of your wonderfull template.
Keep up the good work.

Very good support. I got help and a solution to my problem very fast - even though my support time was over.
Very much appreciated! Staying with porto themes - thanks again.

Great theme,super support,fast response.

I can't find where to change the phone number in the header next to the search field in Demo 1.

Thanks.