621 comments found.
Hello, where can I find the updated plugins for the theme? I have updated the theme but the old visual composer breaks the website. Thanks!
Hope you’re doing well and thanks for reaching out.
With respect to your query here, we can share with you a copy of the latest version within our ticket channel but you would need to create a ticket with us.. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Fox themes
Support
It appears there is a security vulnerability with the PixField plugin that comes bundled with the theme. I have updated the theme but the plugin will not update and I am getting this message after trying to install it through “Install Required Plugins”: “Something went wrong with the plugin API.” How can I get this updated to my site is secure? Please email katy@below32design.com with your response. The email on our ThemeForest account is only used for billing. Thank you.
Hi there
Thank you for reaching out to us regarding the security vulnerability related to the PixField plugin bundled with your theme. We take this matter seriously, and we are committed to helping you resolve it promptly.
The security of your website is of paramount importance to us, and we can provide a solution to address this issue. To proceed, we would need access to your website to update the PixField plugin. This will ensure that your site remains secure.
To facilitate this process, please consult our support team by clicking on the following link: Support Team Link. They will guide you on the necessary steps to grant us access to your site so that we can fix the issue for you.
Your website’s security is our top priority, and we appreciate your swift action in addressing this vulnerability. We look forward to assisting you in resolving this matter and ensuring the safety of your site.
Thank you for your understanding and cooperation.
Best regards,
Hi, I need to create the site in a temporary domain. Once the site is ready I will upload it to the final customer’s domain. How does licensing work in this case? Is it possible to move the site? Thanks for the support.
Hi there,
Thank you for your inquiry. Our theme’s licensing permits usage on your temporary domain during development and, after completion, you can move the site to your final customer’s domain without any issues. The licensing covers both instances, and you won’t encounter any problems during this process.
If you have any more questions or need further assistance, feel free to ask.
Best regards,
Brian from Fox themes.
Hi everyone, is there already a release date for the Elementor integration in the Prague template? I have to plan the delivery of a new website and I need to understand the timing. Thanks!
Hello, Thank you for your inquiry regarding the Elementor integration for the Prague theme. We’re excited to inform you that we have begun the integration process, and we’re working diligently to make it seamless and high-quality. While we don’t have an exact release date at this moment, we estimate that it will take approximately 30 working days to complete this integration. Our team is committed to delivering a robust and user-friendly Elementor integration that meets the highest standards. We appreciate your patience and understanding as we work towards this update. Rest assured, we’ll keep you updated on our progress, and we’ll announce the release date as soon as it’s confirmed. If you have any further questions or need assistance in the meantime, please feel free to reach out. We’re here to support you throughout this process. Thank you for choosing the Prague theme, and we look forward to delivering an enhanced experience for your website development.
Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class Prague_Setup does not have a method "envato_market_http_request_args" in /home/sparks/webapps/sparks-architects/wp-includes/class-wp-hook.php:310 Stack trace: #0
How can we keep the theme’s plugins updated?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know where you are encountering this error. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Fox themes
Support
Just sent the request.
Hi there.
Thank you for reaching out and we will reply soon.
Hi, I left a support request, no response. I have several malfunctions on the theme, on mozilla firefox the portfolios are one after the other, bug on several elements provided with the theme such as headings, a-propos, slider items. Thank you for answering quickly, we are an agency, we work frequently with theme forest. If I do not have a return within 3 days, I will report to theme forest.
Thank you for reaching out to us. I apologize for any inconvenience you’ve experienced with the theme. We’ve noted your concerns and have responded to your support request. Kindly check your inbox for our response.
Your feedback is valuable, and we’re committed to assisting you promptly. If you have further questions or need assistance, please don’t hesitate to reach out. We’re here to help ensure the theme functions as expected.
Best regards, Brian from Fox Themes
Your ‘prague_social_nav function code is buggy and doesn’t work – you only get the “broken chain” icon if using the “simple” header style, the chain link only ever shows. I’ve overridden that function now and got it working, but you really should remove that code from your function, as it seems like a rather odd bug. // REMOVE THIS //—END REMOVE // ?>
<?php if ($style == 'simple') { ?>
<?php }Oof, completely lost all my formatting, but hopefully you get the idea.
Hello,
Thank you for bringing this issue to our attention and for sharing your workaround. We apologize for any inconvenience you experienced due to the buggy behavior of the ‘prague_social_nav’ function code.
We appreciate your diligence in troubleshooting the problem and finding a solution that works for your needs. Your feedback is valuable to us as it helps us improve the quality of our theme.
We will certainly investigate the issue further and work towards resolving it in a future update. Our aim is to provide a smooth and hassle-free experience for all our users.
If you encounter any more issues or have additional feedback, please don’t hesitate to reach out. We’re here to assist you.
Brian from Fox Themes Support.
Hello, I read in the comments that you planned to support elementor in the future, is it still planned ? If yes for when ? Thanks for the answer
Hello, Thank you for your interest in Prague and our plans for supporting Elementor. We appreciate your enthusiasm and are happy to share our future plans. Yes, we are still planning to add Elementor support to the Prague theme. Elementor is a popular page builder that offers great flexibility and ease of use for creating custom layouts. We believe this integration will provide our users with even more options to customize their websites and make the editing process smoother. As for the timeline, we are targeting the next quarter of 2023 for the release of the Prague theme update with Elementor support. However, please keep in mind that development timelines can be subject to minor adjustments based on unforeseen circumstances or to ensure the best possible user experience. Rest assured that our team is working diligently to bring this feature to you as soon as possible. We’ll keep our users informed about the progress and updates through our official channels and website. If you have any further questions or need more information, feel free to reach out to our support team. Thank you for choosing Prague, and we look forward to providing you with an even better experience with Elementor integration. Best regards,
Hello, thanks for the answer
Glad that was helpful!
Hi, sorry to bother you again but the project seems to approach for me, and I was wondering if there is any chance that the elementor version of the theme comes anytime soon ?
Hello, What does the performance speed for this site look like? I tried running a test myself, but I think because it is a demo, the test could not finish. I really like this site, I’m just curious if with all the transitions and graphics, if the loading time lags. Thanks!
Thank you for your inquiry regarding the performance speed of the site. As a demo site, the actual performance may vary depending on factors such as hosting environment, server configuration, and optimization efforts. However, we can provide some general insights to help you assess the potential loading time of the site.
Transitions and Graphics: The presence of transitions and graphics can add visual appeal to a site but may also impact its loading time. The performance can be influenced by the size and format of images, the complexity of animations, and the overall optimization of the theme.
Optimization Efforts: To ensure optimal performance, it’s crucial to implement best practices for web optimization. This includes techniques such as image compression, lazy loading, caching, minification of scripts and stylesheets, and leveraging browser caching. These optimizations help reduce the load on the server and enhance the loading speed of the site.
Hosting Environment: The performance of a site also depends on the hosting environment. Choosing a reliable and well-optimized hosting provider can significantly impact the loading time and overall performance. We recommend selecting a hosting provider that specializes in WordPress hosting and offers robust server infrastructure.
It is important to note that while the demo site may provide an indication of the overall design and functionality, the performance on your own hosting environment may differ. We recommend conducting performance tests on your own hosting setup to get a more accurate understanding of the loading time specific to your site.
Additionally, you can explore ways to further optimize the site, such as utilizing caching plugins, optimizing images, and implementing content delivery networks (CDNs). These measures can help improve the loading time and overall user experience.
We appreciate your interest in our theme, and we are confident that with the right optimization efforts and a well-configured hosting environment, you can achieve a fast and efficient loading time for your site.
If you have any further questions or concerns, please don’t hesitate to reach out. We are here to assist you.
Dear Fox Themes team, I would like to know if your Prague Theme is Accessibility Ready or adapted to accessibility WCAG 2.1 level AA? Or if its compatible with dedicated Accessibility Plugins like One Click Accessibility to achieve WCAG 2.1 level AA compliance. Also know if its possible to insert custom logo in the footer different from the header one. And if you have Social Feed for instagram or dedicated plugin for that.
Hi guys, Im waiting about 2 weeks for your customer support reply and no one even bother to reply. I would say one of the worst customer services I seen so far.
Sorry for the delay. I see that we have replied to your ticket.
Hi, I bought the theme, did the demo import, if I go to the menus I can’t set the menu as the default menu. I try to go to the documentation at the given address https://foxthemes.me/docs/prague/ but the page does not exist.. How can I get the documentation of the theme?
Other thing… what php version is the theme optimized for?
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
Hi there, How can I change location on the projects? Like the “Aqaba, Jordan” from the demo? Thanks
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
hi sir,
i want to purchase this theme but one small doubt how to import the demo data because in this document one import demo option is there but install that theme no import option import demo option is working or not
Hello,
You can go ahead with the purchase. You can easily install the theme and demo data.
If you face any issues, our support team will assist you with setting up the theme,
I purchased this theme a week ago, i cant find a way of importing the demo data, I tried 6.0.x and 6.2.x wordpress versions and php versions 7.4 and 8.0, it simply doesnt work. The documentation for the theme suggest that a pop up window would show up to import the demo data but it doesnt work. The import demo data button that should be under themes doesnt exist. Already sent in two tickets and no response.
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
Hey there,
Kind Regards,
Nishant from Fox Themes
Support Team
When will the theme be updated? It was announced for April and I read in the comments that it finally has been released, but when downloading the latest “update” all files are dated back to December 2022, so it looks like it’s the old update from December (which is also what it says in the description?). The update is in my opinion super urgent since some functions seem to stop working for some reason and it show several error messages 
Apoloogies for the delay. Prague is under a development update. We are working on it and it will be released very soon.
Meanwhile, you can downgrade your PHP to 7.4 to keep using Prague on your website without any hassle.
Hello Prague Support team,
I have raised a support ticket since 2 weeks but no response from developer.
I have setup the theme on a server.
I am facing an issue in setting up the logo. Though I have set it correctly from Theme Options> Header>Site Logo it is not appearing on the browser.
Can you please guide me as to the steps to follow if I want to change the logo in future.
Regards, Dhawal.
hello
Themeforest comments section is meant only for pre-sale questions and generalities, we will reply to your ticket itself.
Kind regards,
Nishant from Fox ThemesSupport Team
Hi, I want to know if the on page animation right when the page loads can be deactivated before purchasing the theme. Thank you.
Hi, any help?
Hello,
Yes, the page animation can be removed.
I downloaded this theme using my Envato Elements subscription. Sadly, no demo data installation link is present, and the UpQode Google Maps plugin state the API failed, so it will not install. Can you help with this?
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
Hey there,
Kind Regards,
Nishant from Fox Themes
Support Team
My Wordpress is 6.2 and …. Download the template today - I can’t choose a home for the template - The template did not load the images
here is a text that introduces me
Your theme (Prague) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
Hey there,
Kind Regards,
Nishant from Fox Themes
Support Team
