Hi,

Can you please check the current version of the Primavera theme and Primavera plugin you are currently running, they both need to be updated to the latest version – 1.3.0 – https://documentation.bold-themes.com/changelog/primavera-changelog.txt

The best option is to delete the Primavera plugin folder on your server to gain access to wp-admin, update the Primavera theme and then install new version of Primavera plugin which comes with the new version of the theme (you will be prompted in wp-admin, once you update the theme)

You can update the theme using one of the following methods:

Kind regards,

BoldThemes team

Thank you for your quick reply

Nevermind. We have figured it out. Looks like the Display Location of the menu had to be selected for ‘Primary Menu’. This wasnt enabled and thus preventing the main menu from showing.

We are now only getting the following warning on some of our content pages: “Warning: Trying to access array offset on value of type bool in /home/customer/www/SITEURL/public_html/wp-content/themes/primavera/views/prev_next.php on line 36”

How do we resolve this issue?

Hi,

It seems that some of your posts do not have featured image set and it causes the warning.

We will publish an update which will handle this situation, but in the meantime you can set WP_DEBUG to off – https://wordpress.org/documentation/article/debugging-in-wordpress/ or redirect its output to a log file.

It is a bad practice to log the notices on front end in a production environment.

Kind regards,

BoldThemes team

Hi,

The best option in that case is to update the theme manually via ftp as explained in the theme documentation – https://documentation.bold-themes.com/primavera/theme-customization/ section 3.11 Update theme.

Please sure to update the Primavera plugin and Bold builder plugin as well once you update the theme and are able to login to wp-admin.

Kind regards,

BoldThemes team

Thank you for your quick reply, site is back online with following the steps . Cheers!

Great, thanks for letting us know!

okey, with market-plugin i was able to update it… so my problem is solved. Thanks anyway

Hi,

Great, thanks for letting us know.

Kind regards,

BoldThemes team

Hi,

It seems like your theme version is not compatible with the current WordPress version.

Please update the theme to the latest version – 1.2.9 https://documentation.bold-themes.com/changelog/primavera-changelog.txt

Please make sure to update the Primavera plugin and Bold Builder plugin as well once you update the theme.

You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/primavera/theme-customization/ , section 3.11 Update theme

Kind regards,

BoldThemes team

Hi,

We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

Hi,

Sure, these are header widgets. Please go to Appearance > Widgets and the referenced text should be in one of the header widget areas visible on that panel.

Kind regards,

BoldThemes team

Hi,

Can you please send us the url of the page with the map so we can taka a loser look at it – Google Maps API usually clearly describes the problem in browser’s JavaScript console.

Kind regards,

BoldThemes team

Hi

Here is how the Setting generally work

The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.

You probably have a logo related override (and some other overrides) set on the home page and it caused the problem. Try removing logo related overrides on pages with issues.

Also, for all assistance you need in the future, please submit tickets at our support site – https://boldthemes.ticksy.com it will help us track your issues more efficiently and provide help in a timely manner.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Thanks for the heads up.

We will publish an update with the said plugin removed from the list of required plugins in next couple of days.

Kind regards,

BoldThemes team

Hi, we do not offer a demo, however if you decide to purchase and you do not like a theme, you can get a refund. Also, you can take a look at our documentation to learn more about the theme: http://documentation.bold-themes.com/primavera/

Bonjour,

Malheureusement ce thème n’est pas compatible avec Elementor.

Primavera utilise “Bold Page builder”

Bien à vous cordialement

BoldThemes team

Hi,

Unfortunately, Core Web Vitals are truly a general subject and the specific issues really need to be evaluated on case per case basis.

It is true that not all of the aspects are about the server, but it is really hard to expect a general purpose theme, which needs to cover a wide range of layouts, use cases and functionalities to cover all the caveats out of the box.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase. Please refer to the following article for explanation: https://boldthemes.ticksy.com/article/12694/

Should you need any additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Thanks. Hm, this is quite a seperate project to implement new icons. How can I add just a small image and not icon as font style, where this image has the same effect as your icons have on hover? Can I just add image+inline style css class? Which ones. Thanks

Hi,

Sure, you can add single image element and either add inline style using Custom Tab of Edit Image Dialog (field Inline style) or you can define a custom class (Extra class name(s) field) and than custom css (Appearance > Customize > Additional CSS) referencing the image by that custom class selector.

Should you need any additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

If we understand you correctly, you would like to preserve the current static pages and posts and avoid entering them again.

Unfortunately, this isn’t that easy. Although the blog posts would probably be fine, you would need to recreate the static pages from scratch. The two themes do not use the same page elements (shortcodes) so it prevents the old content from being displayed correctly.

Kind regards,

BoldThemes team

Hi, do you have some psd file also available? like for spa-circle-3.png? I need to re-color the theme.

Hi,

Thanks for the purchase.

Please find the requested psd here: https://we.tl/t-02JIPHGHA4

Should you need any additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi, could you please submit a ticket here and include your site URL and WP credentials so that our support team can take a closer look at this: https://boldthemes.ticksy.com/

Hi,

Thanks

We haven’t tested the theme with the referenced plugin but as far as we can see, its front end interface is based on shortcodes, so we do not see any reason for incompatibility.

Anyhow, if you are willing to give it a try and it turns out that the theme does not work for you, we will approve your refund request.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

You can set up the desired home page by following the instructions in our documentation: http://documentation.bold-themes.com/primavera/getting-started/ (section Homepage version).

Should you need additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

No fully featured booking functionality comes packaged with the Primavera theme. You need to use third party plugin of your choice or WooCommerce Booking add-on to achieve that.

Kind regards,

BoldThemes team