28 comments found.
Please can you tell me a little more about the currency rate element? Does it pull live currency data from somewhere or do you have to put the details in manually?
Hi there,
Thanks for taking an interest! It is an api for the currency rate and you can read more about it here, we do have our currency rate widget which you can use and connect to this currency data api.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Why is the import not finishing? Only goes until 96 in both XML and One-Click
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Same problem of “Awoujol” user: HTML code appear before certain titles: < class=”qodef-m-title”. I’ve already open a ticket, could you reply me??
Hi there,
Thanks for writing in! We do see that your request has been answered so if you need any further assistance we would kindly ask you to continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there an html version? I can’t use what I got.
Hi there,
We are focused on development of WordPress themes, were dynamic content and easy management is offered. It is why we are not creating static HTML files at all.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have been locked out of the theme after giving up a year ago trying to get the demo theme installed. Now you are refusing to accept my request to deactivate the prior installation so I can try again because my support is out of date. THIS IS THE FIRST PROBLEM I HAVE HAD ON THEMEFOREST. How do I unlock the theme and try to navigate the utterly absurd process of installing the demo theme?
Hello,
Thank you for reaching us.
Please note that you can deregister the theme via Help Center as well.
For more info about the theme registration process, see this article.
If you need additional help with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have installed the theme but on the page it shows the following HTML code before certain titles: < class=”qodef-m-title” > Calculate your rate with a single click.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Will do. Thank you!
Hi there,
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to have this as an Elementor template instead of as a theme?
Hi there,
This is a standalone WordPress theme, and the demo content is built with free Elementor version and shortcodes and custom post types specific for this theme.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i have installed the theme and import content successfully but found that ‘Interactive Homepage’ is blank and only showing white page
https://tcmltestsite.com/celestemiranda/interactive-home/Here is the link
please help
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i have already raised a ticket yesterday on help center as well, still waiting for an answer please help there thanks
Hi there,
Your ticket has been answered, please have a look.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I downloaded the PrimeInvest – Finance Wordpress theme.
It has been uploaded onto my site, and I have registered and installed all the plugins, both required and recommended. Now i wanted to activate the theme by entering the Purchase code to install the dummy content.
But unfortunately it claims my purchase code is already registered for another domain. I am installing this theme for the first time since i bought it. I bought it last year and my support is over now and I can not raise the ticket as well. I request you to help me in activating my theme.
My domain is www.vermogen.in
Hi there,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now. Hope this helps.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Waiting for the Update for Wordpress 5.7. Regards
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemWe can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good theme! However, how do I get rid of the arrow below the navigation?! I’ve searched even in the code and couldn’t find it. It’s not working properly and I just want to hide it. Please help.
Hi there,
Add this code to Appearance >> Customize >> Additional CSS:
#qodef-page-header-inner .qodef-header-navigation .qodef-main-menu-line {
display: none;
}
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you that’s perfect!!
Hi again,
You’re welcome.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I cant register my license key on the site. it keeps writing please wait.
Hi there,
Thanks for writing in! Please check this article here as it can help.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I submitted a ticket since over 24hrs and no reply yet.
Hi there,
Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have replied again, and am met with the same silence again. please work on my request
Hi there,
Please note that our response time is within 24h and you will for sure get an answer as soon as possible. Thank you for your patience and for any additional questions please continue the conversation with our support agents.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Everytime I will need to drop a message before my message is replied too on your support. That is unfair.
Please reply my messages.
Hi there,
We do see that your request has been responded to and please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
No reply as always huh
Hi there,
As we mentioned earlier our response time is within 24h and you will for sure get an answer within this time frame.
So please continue the conversation with our support team.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
over 72hrs no response . huh
Hi again,
Please note that our agents don’t work on weekends. We located your request and it will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I love your theme. It’s so neat and clean. A true modern corporate website feel.
Thank you very much!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good day – on the “Finance Home” demo, lower down on the page there is the Portfolio Slider. Is it possible to use this exact same style of module/slider for Blogs? so instead of linking to Portfolio items, have it pull the blogs through rather?
Hi there,
Thanks for taking an interest! You do have an option in our Blog List widget to select Slider, so this is possible for sure.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks I see that, however it doesn’t have the same layout style for the slider (expecially having the simple horizontal image, with the white box that animated onto the middle slide with the portoflio title when sliding through). Is there a way to do that for the blogs?
Hi again,
Unfortunately, no. This layout is available only for the portfolio list.
Let us know if you have any additional questions!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey guys, how do you remove the global layer from the revolution slider, or even edit it? Nothing in the documentation that I can find… thanks!
Hi there,
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
So this is meant to be a “Premium” theme – but can’t even add CSS on a specific page?? I really don’t understand why Elementor builder is not the PRO version.
Hi there,
You do always have an option to add custom CSS in Appearance > Customize > Additional CSS and target your page by ID. Our theme does come with the regular version of Elementor which is more than enough to achieve anything you can see on our demo website.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sure, I know that I can update the CSS under Customize. However it’s just a whole lot quicker, and in most cases easier and cleaner, to include CSS on a specific page rather than targeting WP page ID’s.
It would be so much better to at least include a premium page builder, as all the themes that I have purchased usually do (I have never used Elementor before this theme).
Hi there,
The Elementor regular version does not have this option, unfortunately.
Thank you for your feedback but it is a feature from Elementor Pro which is not included within our theme. The regular version of Elementor is more than enough to achieve anything you do see on our website demo.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, theme looks great. I just have a few questions. Is this theme suitable for the following?:
1) Would want people to be able to create accounts and manage their budgets through the site. 2) The other goal would be the ability to provide guidance to customers which would require some type of access to their budget.
Can the above be achieved through your theme? I feel like it can but just wanted to make sure.
Hi there,
Thank you for taking interest in PrimeInvest!
There is no option for users to create and manage their accounts with this theme. You can try finding a plugin to help you achieve this, but we can’t guarantee it will work.
If you have any additional questions, feel free to ask!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Really like this design. But more concerned with the functionalities may not meet my needs.
What is the refund policy for this?
Hi,
Thank you for taking interest in PrimeInvest. Refund policy is written by Themeforest and you can see it here – https://themeforest.net/page/customer_refund_policy
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m aware of that. But more so on if I give this theme a go and download it, and the functions don’t suit what I’m looking for – how difficult would it be for you issue the refund?
Hi,
We’re acting according to Refund policy and everything is written there, including that case, so please read it carefully.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does this theme support mega menus?
Hello,
thank you for taking interest in our theme!
Yes, of course. Unfortunately it is not showcased in theme demo but it is available inside the theme as a default feature. It supports up to 4 columns of menu items.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Many problems with this theme. I can’t change the colors, even clearing the cache. I can’t change the background image of the page header. I can’t change the logo on the main menu. I read the support pages and studied the primeinvest core option but many things don’t work. Please help me
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you, this way our support team can check this on your side and help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
