32 comments found.
This theme is in the envato elements catalog but you can’t install it without a license code.
Hi,
After installing the theme, you need to activate the license from the Appearence -> License. Otherwise, you will not get the theme settings and demo content.
If you face any issues then open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details.
Regards
It’s there a license with Envato Elements?
Yes, the purchase code is used as the license code.
Regards
Hello I’m having problems with Privsa Main Slider. Basically the content is not displayed in the loading of the home banner. How to get help? I downloaded the theme from envato.elementes.
Hi,
Please open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login credentials. Then our support team will check the issue.
Regards
NEED HELP
Fatal error: Uncaught Error: Class “Elementor\Scheme_Typography” not found in /home/u668668062/domains/medinarivera.com/public_html/wp-content/themes/privsa/components/editor/elementor/widgets/service.php:198 Stack trace: #0 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2327): Elementor\Privsa_Service_Widget->_register_controls() #1 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Controls_Stack->init_controls() #2 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls() #5 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): Elementor\Core\Files\CSS\Global_CSS->render_schemes_and_globals_css() #6 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/base.php(651): Elementor\Core\Files\CSS\Global_CSS->render_css() #7 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/base.php(180): Elementor\Core\Files\CSS\Base->parse_content() #8 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/base.php(130): Elementor\Core\Files\Base->update_file() #9 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/base.php(217): Elementor\Core\Files\CSS\Base->update() #10 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/frontend.php(1048): Elementor\Core\Files\CSS\Base->enqueue() #11 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/frontend.php(670): Elementor\Frontend->parse_global_css_code() #12 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/class-wp-hook.php(308): Elementor\Frontend->enqueue_styles() #13 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #14 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #15 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/script-loader.php(2194): do_action() #16 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/class-wp-hook.php(308): wp_enqueue_scripts() #17 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #18 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #19 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/general-template.php(3049): do_action() #20 /home/u668668062/domains/medinarivera.com/public_html/wp-content/themes/privsa/header.php(12): wp_head() #21 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/template.php(783): require_once(’/home/u66866806…’) #22 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/template.php(718): load_template() #23 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/general-template.php(48): locate_template() #24 /home/u668668062/domains/medinarivera.com/public_html/wp-content/themes/privsa/template/homepage-template.php(6): get_header() #25 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/template-loader.php(106): include(’/home/u66866806…’) #26 /home/u668668062/domains/medinarivera.com/public_html/wp-blog-header.php(19): require_once(’/home/u66866806…’) #27 /home/u668668062/domains/medinarivera.com/public_html/index.php(17): require(’/home/u66866806…’) #28 {main} thrown in /home/u668668062/domains/medinarivera.com/public_html/wp-content/themes/privsa/components/editor/elementor/widgets/service.php on line 198
Hi, we are in vacation till 26 April. But special support team members will reply you as early as possible.
Please, help us in this matter. Regards.
How to enable rtl ?
Hi,
When you select the RTL language as site language, the RTL is enabled automatically. Then you have to customize your site with your RTL content.
Regards
Hi, I cannot use support because the PRIVSA theme isn’t available as an option int he dropdown…I cannot seem to access the demo import – get the message: Demo Content Install works only in Staging. Please let me know how to access. Thanks.
Can you please check now : https://themewinter.ticksy.com/
Regards.
Hello, I had to reinstall my theme and now my purchase code for support does not want to work. Please help
Sorry to know. Can you please mail us here : help.themewinter@gmail.com
Regards.
I have installed the demo as well as opened a support ticket already. The service and team sections aren’t appearing in the dashboard area and I have no way of adding or editing services or team member. Please let me know what I need to do.
Nevermind. I see I needed to download the most updated Privsa Essentials plugin and now the service and team areas are showing.
Great. For support you can use this support desk : https://support.themewinter.com/support-center/
Regards.
[16-Apr-2022 17:00:48 UTC] PHP Parse error: syntax error, unexpected token ”\, expecting in /home2/abogaana/medinarivera.com/wp-content/themes/privsa/components/editor/elementor/elementor.php on line 175
Please, tell your PHP version, Elementor and WordPress Version.
PHP version: PHP 8.0 (ea-php80) – Wordpress Version: 5.9.3
Hello granedoy,
Please open a support ticket with admin access here at https://support.themewinter.com/support-center/
Our support staff with check the issue and fix it for you.
Regards
Also, we have checked the theme with PHP version 8.0.13 and in Elementor version 3.6.4 and have not fund any issue.
“Hi granedoy, Thanks for buying with us. Below is a summary of your recent order. Support has been extended until 17 Oct 2022 “
BUT, i dont received the envato purchase code
Please, go here for purchased code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Also, check your mail from Envato. Regards.
Item Purchase Code: 9fac9ba5-0f09-4e0b-8ce3-9ae8a1a71ac3
Purchase Date: 2020-08-29 20:50:24 UTC
and i bought the license today
please open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/ With this purchase code.
Regards
Does the theme support RTL plz ?
Sorry no. We didn’t added RTL support Yet. Let me put it on our Task list and hope will release RTL version as early possible.
Regards.
Can I lock, make the tom Menu bar not disappear when scrolling?
Hi,
For making the top menubar sticky, open the header with Elementor> click on the top menu section and set the section sticky from the Advanced tab. Please follow the screenshot: https://prnt.sc/20xnzci.
Please, open a support ticket here with the site URL and temporary admin access: https://support.themewinter.com/support-center/.
Regards
Privsa essential plugin activation is breaking my website. I created a ticket a ticket since yesterday . Please assist urgently. Ticket No #22425
Let me check the issue please.
okay
Will you guys be adding woo commerce
Do you need WooCommerece Demo like : http://demo.themewinter.com/wp/autrics/shop/ or WooCommerece compatibility will enough for you.
Regards.
I just need the website to be woocommerce Compatibility.
Thanks, we will release an update on Next Monday with WooCommerece compatibility.
Best Regards.
Hello,
Is there a need for the Unyson plugin if using Elementor? I ask because WP Site Health showed it causing a problem. Thanks for your response.
Yes, it’s needed for Customizer Option.
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
So, that our support team can check the issue.
Regards.
Thanks for a quick response. There isn’t a need for a ticket but there is a critical error caused by Unyson plugin that shows up in the Site Health Status. Here there is a notice about it https://github.com/ThemeFuse/Unyson/issues/4048. Thanks again and hopefully those who develop Unyson will fix their error.
1) Can you please make sure you are using Unyson version 2.7.24. Recently we didn’t find any issue like that.
We need temporary admin access to check the server environment. But
2) You can check the Minimal requirements from here : http://demo.themewinter.com/wp/docs/privsa/#line2_3Let us know the update.
ElementsKit Lite is causing crashes to edit the main page, how can I solve that problem?
Can you please make sure all the plugins are up to date.
Also check that you have the following settings on the server php.ini settings :
memory_limit = 512M
max_execution_time = 600
Let me know the update.
Regards
The plugin is up to date. create the php.ini and put what they told me. It still shows the same problem of not loading item correctly.
Here is our support url : https://support.themewinter.com/support-center/
I see your support expired.
i have a problem with one page theme, the section of service don’t display and don’t have the opportunity to edit with elementor.
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards.
Good day. Updated WordPress and Elementor plugins. Elements have disappeared on the site, although they are present when editing in the “element” mode. Also, meta and Google tags are not added to the header.php. If you disable ElementsKit Lite, everything works, but all the blocks that were laid out, header, footer and other elements do not work. How to fix it?
Sorry I see you didn’t purchased Privsa from this account.
Please, Open a support ticket here with site url and admin access with Envato Purchased Key: https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards.
Hey guys, just wanted to let you know I found a bug. When you enable the header under the elements kit (header footer) then go back to customize under theme settings and save under header settings it deactivates the header and you have to go back and reactivate it.
Thank you for the finding. The header is working like this. If you set a header from the customizer, It overrides the ElementsKit’s active header. If you don’t want the override, just don’t select any header from the customizer and only enable the header from the Elementskit > Header Footer menu.
Hi, Pre-sales question: Is this WooCommerce compatible (selling downloadable docs, mostly). Also, are you doing an update for latest wordpress version? Thanks.
Sorry no. I just added WooCommerce compatibility as a task. Hope will update the theme this week.
There is no issue with Latest WordPress Version. We are continuously updating our themes when necessary.
Regards.
The image in home 1 for original demo is gone when I import. How do I get it back?
Well, I found a way to fix that, but when I go to elementor, I see the slider, but I do not see it as I edit. I just see the images when I click edit, but not on the live edit with elementor page. Please help asap
To check the issue Please, Open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Regards.
hi there, sticky menu?
Sticky Menu Possible. We added this as a task in our upcoming update. The time is 1st Week of December. Regards.
