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Discussion on ProDent | Dental Clinic & Healthcare Doctor WordPress Theme + Elementor

Discussion on ProDent | Dental Clinic & Healthcare Doctor WordPress Theme + Elementor

4.95 (21 ratings) 4.95 stars
Cart 826 sales
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71 comments found.

​Hi,

I just updated the theme and have two major issues: 1) on front page, where the google map is, I can’t see the title anymore which beofre update could be seen on top of slider… now the slider hides the header… when you refresh page, you see header, then it dissapears once loaded. 2) I don’t have menu visible on contact page any longer nor google map (while everything is configurated as before and worked before update) Thank you for enlightening me on how to resolve Kind regards

Hello,

Thank you for contacting us!

Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.

Thank you!



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elyk22

elyk22 Purchased

Hello – I’m getting a notice from Shield plugin manager to update the ThemeRex Addon 1.6.35.2. Is there an update available for this? Can I PM you more details on the issue? thks kyle

Hello,

Thank you for contacting us!

The latest version of ThemeRex Addons is 1.88.5 You can update all the bundled plugins to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://prodent.ancorathemes.com/doc/#getting_started_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)

We recommend making a full backup of your website before any updates.

Regards.



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elyk22

elyk22 Purchased

Thks for this info. I ran the Option 1 process on the staging site and ThemeRex Addons 1.88.5 is not listed there as an available update?

Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. Our Tech support team will be glad to assist you with this question.

Regards.



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Hello. I just bought the theme. How can i access WPBakery page builder? It always asks me to activate the copy. I don’t know how to edit the Header. I need to edit the header. Thanks

Hello,

Thank you for choosing our theme!

Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. Just ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://prodent.ancorathemes.com/doc/#getting_started_theme_update

To edit the header please navigate to Layouts > All Layouts > choose the header (e. g. Header Fullwidth Simple) > Edit – https://www.screencast.com/t/M0ctJVFHQX3P

In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



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sumhk

sumhk Purchased

Hi, I installed the theme. But unable to load any page builder. Please guide me asap. Kind regards.

Hello,

Thank you for choosing our theme!

To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.

Thank you!



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elyk22

elyk22 Purchased

Hello, I updated to WP 5.6.2 and the backend editor isn’t working – possible to get updated plugin for WP Bakery? thks kyle

juliasanta Author Team

Hi,

Please use Themerex Updater plugin included in the package to update WPbakery Visual page builder and Essential grid plugin: http://prodent.ancorathemes.com/doc/#getting_started_theme_update This will solve the issue. Alternatively, you may receive new plugin versions using option “Pre-sales question” at https://themerex.net/support/.



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Regards

Hello,

After Updated WP to another version , the plugin not Working .

Hello,

Thank you for choosing our theme!

Please ensure that all the bundled plugins are updated to the latest version as well using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://prodent.ancorathemes.com/doc/#getting_started_theme_update

Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6+

In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



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I have update theme in site but wbbakery page bulder not work . https://prnt.sc/111f4us

I have checked issue generate with Essential Grid plugin. i have deactive Essential Grid plugin so work wpbakery plugin.

Hello,

Thank you for contacting us!

Please update Essential Grid, WPBakery and all the bundled plugins to the latest version using Themerex Updater plugin included in the package – http://prodent.ancorathemes.com/doc/#getting_started_theme_update

Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr

If the issue persists, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.

Regards.



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I want to change all site button red color to blue and also text link green color to blue so where are this option available? http://prntscr.com/118yycw

I have changed color here but not any changes apply in my site : http://prntscr.com/118yz6b

Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.

Thank you!



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Hello. Presale question. Is your theme compatible with WMPL? Best

Hello,

Thank you for contacting us!

The theme supports WPML plugin for multi-language website. Please feel free to use it.

Regards.



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Hello, I would like to ask a question before buying. Is it possible to change the theme name in the source code? Can we change the theme name general? Best regards,

Hello,

Thank you for contacting us!

We do not recommend renaming the theme as you will lose access to automatic theme updates in the admin panel (with Themerex Updater). In case you need to replace all the instances of the theme name in the theme source files, it requires advanced customization which is not covered by the theme support.

Regards.



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Hello, before I buy, I wanted to ask about if Elementor and your theme. What limitations are there with the customization elements for Elementor? Like is the header, footer, and pages all 100% made with Elementor and thus edittable? Also what about Elementor Pro? This plugin uses a theme builder for a global footer, does your theme work with these features? Lastly, if I were to buy this theme and within a few hours I see it is not working with Elementor Pro, can I apply for a refund?

Thank you for the reply. As there has not been any updates this year it seems, is everything stable with teh current version of WordPress and or do you have any plans for any updates as is this still a supported theme?

And to follow up, when I click on the Elementor Home demo on Theme Forest, are you saying the other pages in the demo are NOT built with Elementor? So I would need to use 2 page builders? So there is no Elementor demo content?

Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://prodent.ancorathemes.com/doc/#getting_started_theme_update

To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin. Currently, we are working on a new theme version. It will be released in a short while.

There is only one demo page set up with Elementor http://prodent.ancorathemes.com/home-elementor/ The rest of the pages can be created with Elementor from scratch using available widgets.

Regards.



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Hi, We have your theme from 2019, and this week we tried to update the plugins, theme and wordpress to the latest version: Wordpress 5.8, Theme: 1.5.1 We had some issue with the new version of the revolution slider, but the revert to the previous version helped. But now we have another issue: the customize option not works anymore, none of the sub-menus opens… And in the debugger we can see this error several times: Uncaught TypeError: t.onChangeSectionExpanded is not a function. We tried the same on one of wordpress default themes and with that theme the customize feature works perfectly.

Can you help us, because seems to be an issue with the new theme version. Thank you.

we managed to install Classic Widgets, and this solved our issue.

Hello,

Thanks for reaching out to us!

The issue is related to the latest WordPress engine update. To fix it, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/

Regards.



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