Web Themes & Templates

Discussion on ProDent | Dental Clinic & Healthcare Doctor WordPress Theme + RTL

AncoraThemes

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56 comments found.

​Hello,

Menu at “Tratamientos” item menu is not working properly at my web… What is happening? I have changed nothing and it has become like this suddenly.

I have already no support account. Because I paid for 2 times before… :(

Thank you,

Carmen

Hello Carmen,

Please make sure that correct Page URL is specified for this menu item.

Also try to re-save permalinks in Settings> Permalinks.

Clear browser’s memory cache and check.

Thank you! Today is ok doing nothing… :S

Hello,

You’re welcome! Glad that all works properly now.

Best regards

Hi, I have a few pre-sales questions; 1- The last update date of the theme seems 5 months old, are the plugins included with the theme updated versions and is the theme compatible with Wordpress 5.1 ?

2- Does the demo import include every details ? Such as icons and images?

3-Related with #1, are you planning to keep updating the theme files for security patches etc ?

Thanks in advance

Hello,

We appreciate your interest in our theme!

1) Theme is compatible with WordPress 5+

WPBakery page builder should be updated for full compatibility with WP 5+

We include updated version of this plugin in new theme update which is currently in progress and will be released shortly. Also you are always able to request plugin updates in tickets.

2) All clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately. Nevertheless, you can request the image IDs/references by contacting our support department.

Icons are implemented via Fontello icons set and can be used without any license.

3) Sure. As we mentioned earlier, new huge update will be released soon.

Thank you.

hi, i purchased your theme, when i upload on website it shows (Stylesheet is not readable.) error. Please tell me how to rectify it ASAP.

Hello,

If you try to install the wrong files, you will get missing styles.css file error. This is the most common error that means you are trying to install an incorrect package.

Before installing the theme, please make sure you unpacked the archive and extracted theme files: http://prodent.ancorathemes.com/doc/images/unzipped_theme.png If you still have any issues or questions, please submit your request at: https://ancorathemes.ticksy.com/ – our Support team will be glad to assist you.

Thank you.

hello, its working now. its file permission problem on server.

Hello,

Thank you for your reply. Glad you were managed to figure this out.

Feel free to contact us at https://ancorathemes.ticksy.com/ if you have any further questions.

Have a nice one!

Hi there, When I update to latest version 1.3.1 I gt broken them options panel and messed styles. Using a child theme. If I continue using the original 1.1 version everything works fine. Any ideas? I had a support ticket in 2018 on this issue. thks kyle

Hello,

Once new theme version is installed, please navigate to WP Dashboard > Plugins > Installed Plugins.

Update ThemeREX Addons plug-in. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plug-in. Then follow the prompt to install it again. This will load a new plug-in version on the site.

If the issue is still presented, please submit a ticket under “Pre-sales questions” category, so we’ll check.

Thank you in advance.

Hello,

​​Can the online booking module be synchronized with Google Calendar?​​​

Thanks.

Hello,

Booked appointments plugin has free Calendar Feed add-on to bring appointments into your Google Cal, but it’s a one-way sync only. You cannot sync back to the WordPress calendar from Google.

Thank you for understanding.

Hi ProDent theme team, I have a problem with the “Team” feature, it’s not working properly and I’ve sent a support email to your website a week ago and I haven’t heard from you.

Thank you, you are correct. my mistake I didn’t notice the email notification. please delete the image in your reply.

Hello,

Not a problem. Done.

Have a nice one!

Hello, I have change the website to the oficial url and font doesnt work… :( What could I do? My web was finished and everything ok and I have no support for this reason… Thank you!

Hello,

Please make sure that fonts were uploaded to theme according to this article:

https://ancorathemes.ticksy.com/article/11028

Also install Search and Replace plugin, make search for old URL and replace all instances in database with new URL.

!important: create database backup before implementing your changes

Hope that will be helpful.

Thank you very much! Now it is working :)

Hello,

You’re more than welcome!

Have a nice one :)

hello, I want to change the english words of this page: https://denthospital.com.tr/team/ How can i make turkish lang. Please help me…

Hello,

This text can be translated using theme language files and Poedit software: http://prodent.ancorathemes.com/doc/#theme_translation

Best regards

Hi, how can I get the latest WPBakery update? I already bought the theme. Regards

Hi,

Thank you for choosing our theme!

WPBakery page builder is bundled with the theme, you can get the latest version of bundled plugins whenever you need the update via tickets at https://ancorathemes.ticksy.com/

Choose “_Presale questions” category, it doesn’t require support renewal.

Regards.

HI guys,

great work with the theme.

quick silly question, how can i hide/remove the breadcrumbs and title from the pages?

thank you

Hello,

You can adjust these settings in Layouts> Header fullwidth simple> Edit> Title and breadcrumbs> Edit:

http://prntscr.com/owmcz1

Best regards

Why can’t I find the settings to change the hours and phone number in the header? I can’t find them in theme options.

Hello,

Header in theme is implemented using Layouts feature: http://prodent.ancorathemes.com/doc/#layouts_settings_header

So please navigate to Layouts tab in order to change header info.

Best regards

BITVAX

BITVAX Purchased

I’m receiving spam comments on Layouts pages, where can i disable it?

Hello,

Enter your post and disable discussions. There is a screenshot https://www.screencast.com/t/Cj0nOEPUEP

Or Edit/delete comments in Comments section.

Also please check this link: https://www.wpbeginner.com/beginners-guide/vital-tips-and-tools-to-combat-comment-spam-in-wordpress/

Best regards



Support Portfolio Website

pbhobbs

pbhobbs Purchased

How do I disable, not use the default WPBakery without the import failing to load?

Hello,

Thank you for contacting us!

All existing demo pages and layouts are built using WPBakery Page Builder and should be customized using WPBakery Page Builder ONLY.

Our theme is compatible with Gutenberg page builder. You can create new pages using this editor, though you can still use pre-built custom header and footer layouts.

It is possible to switch between the page builders. Please use One page builder for creating/customizing One particular page/post/layout.

But if you need a precise copy of our demo – all required plugins (including WPBakery Page Builder) should be installed.

If you still have any issues or questions, please submit your request at: https://ancorathemes.ticksy.com/ – our Support team will be glad to assist you.

Thank you.



Support Portfolio Website

hello if if i buy this theme you help me to install and let me know the depositphotos ids? how many are included on demo?

Hello,

We appreciate your interest in our theme!

All clipart images included in this theme are the copyrighted to their respective owners and are not available for download with this theme (they are watermarked after successful import). Clipart images can not be used without express permission from the owner and/or need to be purchased separately (this information is also specified in theme description and documentation).

Sure, we can provide you with ID’s for images taken from Depositphotos.

You may find detailed step by step installation guide here: http://prodent.ancorathemes.com/doc/#getting_started_theme_requirements

If you’ll have any difficulties or issues, our Support team is ready to assist you.

Best regards



Support Portfolio Website

How log in in page support https://themerex.net/? I don’t find login and pw! Thx!

Hello,

Please submit your request under ‘Open a Support Ticket’ at https://themerex.net/support/

Thank you in advance.



Support Portfolio Website

I don’t have that account, i need for support, please!

Hello,

You will need to register an account with us to get support.

Please proceed at https://themerex.net/support/ – our Support team will be happy to help. It will take few minutes.

Thank you in advance.



Support Portfolio Website

Hell, is there a way to fetch other appointments/blocked dates in my google calendar, and show those days/hours as blocked on website ? Currently the site overlaps appointments with existing appointments in my google calendar and it’s a bit messy. Suggestions ?

Hello,

There is Calendar Feeds add-on for Booked Appointments.

It allows to display your appointments on Apple Calendar, Outlook, etc. with an iCal feed directly from your site. Unfortunately there is no two-way sync in this plugin.

Thank you for understanding.



Support Portfolio Website

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