78 comments found.
Hi! After an update I’m not able to use booking system anymore. It doesn’t work with wordpress user and every time the system say there are wrong user or password. Any advice?
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello… Anyway of editing the SERVICES with WP BAKERY. Or do we have to do these OLD school code? I was hoping to build these pages with the great features that WP-Bakery offers as a builder. Thanks
Hello,
Thank you for choosing our theme!
You can enable WPbakery for Service post type. Please navigate to WPbakery Role manager and enable the editor for the services: https://prnt.sc/M8TQ8z0s0pvo
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
in the time booking section, a calendar appears, this calendar will show the appointments or spaces that are available for the doctor? this calendar is configurable? the appointments can be synchronized with the gmail calendar.
Hello,
Thank you for your interest in our theme!
The theme includes Booked plugin to let you easily manage appointments as well as spaces. It allows you to add as many calendars as you need, each with its own time slots and custom fields and to sync data with Google calendar if something is added via your website by activating the Calendar Feeds add-on – https://boxystudio.ticksy.com/article/3816/ All the installation instructions, tutorials and any kind of guides regarding its functionality and configuration can be found at https://boxystudio.ticksy.com/articles/7827/
Regards.
Hi! I am asking here because the support site https://themerex.net/support/ is broken and does not work for me. I can’t create an account and making support tickets only results in the “please check your mail” message, but I never received a mail, even though trying to 1 week.
I am setting up a website in German language and everything works fine. But when making a “Services” section, there is a “more info” link under each entry. For my life I can’t figure out how to customize that text.
Can you please guide me in editing that text, so I can translate it?
Hello,
Thank you for choosing our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin – https://prnt.sc/ShhaWchOT7MR , https://prnt.sc/vxOkGfUydGOI Please review this guide – https://prodent.ancorathemes.com/doc/#theme_translation and watch the video tutorial https://www.youtube.com/watch?v=4e6KUAAdQOE&t=174s
Also, your support ticket has been updated at https://support.themerex.net/ticket/82889 Our Tech support team will be glad to assist you with any questions you have. You already have an account at our support portal. In case you access the tickets, please follow https://themerex.net/support/ > click on ‘Submit a ticket’ – https://prnt.sc/vtqlza > Sign In – https://prnt.sc/vtqojw
Thank you!
Sorry, the default page builder of the theme, the one used in the pages that are imported from the demos, is it Elementor or WpBakery? Thank you
Hello,
Thank you for your interest in our theme!
The default page builder is WPBakery. Only “Home Elementor” page is created with Elementor – https://prodent.ancorathemes.com/home-elementor/ It is included in the package. Feel free to add new pages using Elementor as well.
Regards.
Hi, after the last update team member has changed, now at team member subwebsite there is cloned description and photo, afeter update has added extra photo and item options (position, brief info) to the subwebsite. How to deleted? Regards
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
the pages and their content were made with elementor or with a builder on purpose?
Hello,
Thank you for your interest in our theme!
Elementor was used to build “Home Elementor” page only – https://prodent.ancorathemes.com/home-elementor/ Also, you can create new pages using Elementor.
The rest of the pages on our demo are built using WPBakery Page Builder included in the package . Please note that you should use only one page builder for creating/customizing one particular page/post/layout.
Regards.
Hi, We have your theme from 2019, and this week we tried to update the plugins, theme and wordpress to the latest version: Wordpress 5.8, Theme: 1.5.1 We had some issue with the new version of the revolution slider, but the revert to the previous version helped. But now we have another issue: the customize option not works anymore, none of the sub-menus opens… And in the debugger we can see this error several times: Uncaught TypeError: t.onChangeSectionExpanded is not a function. We tried the same on one of wordpress default themes and with that theme the customize feature works perfectly.
Can you help us, because seems to be an issue with the new theme version. Thank you.
we managed to install Classic Widgets, and this solved our issue.
Hello,
Thanks for reaching out to us!
The issue is related to the latest WordPress engine update. To fix it, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Regards.
Hello, before I buy, I wanted to ask about if Elementor and your theme. What limitations are there with the customization elements for Elementor? Like is the header, footer, and pages all 100% made with Elementor and thus edittable? Also what about Elementor Pro? This plugin uses a theme builder for a global footer, does your theme work with these features? Lastly, if I were to buy this theme and within a few hours I see it is not working with Elementor Pro, can I apply for a refund?
Hello,
Thank you for your interest in our theme!
Elementor was used to build “Home Elementor” page only – http://prodent.ancorathemes.com/home-elementor/ Also, you can create new pages using Elementor and Elementor Pro, but we do not include Elementor Pro in the package.
The rest of the pages on our demo are built using WPBakery Page Builder. Please note that you should use only one page builder for creating/customizing one particular page/post/layout.
As the theme authors, we keep to the Envato refund policy, you may check this link for more details – http://themeforest.net/page/customer_refund_policy
Regards.
Thank you for the reply. As there has not been any updates this year it seems, is everything stable with teh current version of WordPress and or do you have any plans for any updates as is this still a supported theme?
And to follow up, when I click on the Elementor Home demo on Theme Forest, are you saying the other pages in the demo are NOT built with Elementor? So I would need to use 2 page builders? So there is no Elementor demo content?
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://prodent.ancorathemes.com/doc/#getting_started_theme_update
To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin. Currently, we are working on a new theme version. It will be released in a short while.
There is only one demo page set up with Elementor http://prodent.ancorathemes.com/home-elementor/ The rest of the pages can be created with Elementor from scratch using available widgets.
Regards.
Hello, I would like to ask a question before buying. Is it possible to change the theme name in the source code? Can we change the theme name general? Best regards,
Hello,
Thank you for contacting us!
We do not recommend renaming the theme as you will lose access to automatic theme updates in the admin panel (with Themerex Updater). In case you need to replace all the instances of the theme name in the theme source files, it requires advanced customization which is not covered by the theme support.
Regards.
Hello. Presale question. Is your theme compatible with WMPL? Best
I have update theme in site but wbbakery page bulder not work . https://prnt.sc/111f4us
I have checked issue generate with Essential Grid plugin. i have deactive Essential Grid plugin so work wpbakery plugin.
Hello,
Thank you for contacting us!
Please update Essential Grid, WPBakery and all the bundled plugins to the latest version using Themerex Updater plugin included in the package – http://prodent.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
If the issue persists, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
I want to change all site button red color to blue and also text link green color to blue so where are this option available? http://prntscr.com/118yycw
I have changed color here but not any changes apply in my site : http://prntscr.com/118yz6b
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
Thank you!
Hello,
After Updated WP to another version , the plugin not Working .
Hello,
Thank you for choosing our theme!
Please ensure that all the bundled plugins are updated to the latest version as well using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://prodent.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6+
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I updated to WP 5.6.2 and the backend editor isn’t working – possible to get updated plugin for WP Bakery? thks kyle
Hi,
Please use Themerex Updater plugin included in the package to update WPbakery Visual page builder and Essential grid plugin: http://prodent.ancorathemes.com/doc/#getting_started_theme_update This will solve the issue. Alternatively, you may receive new plugin versions using option “Pre-sales question” at https://themerex.net/support/.
Regards
Hi, I installed the theme. But unable to load any page builder. Please guide me asap. Kind regards.
Hello,
Thank you for choosing our theme!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hello. I just bought the theme. How can i access WPBakery page builder? It always asks me to activate the copy. I don’t know how to edit the Header. I need to edit the header. Thanks
Hello,
Thank you for choosing our theme!
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. Just ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://prodent.ancorathemes.com/doc/#getting_started_theme_update
To edit the header please navigate to Layouts > All Layouts > choose the header (e. g. Header Fullwidth Simple) > Edit – https://www.screencast.com/t/M0ctJVFHQX3P
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello – I’m getting a notice from Shield plugin manager to update the ThemeRex Addon 1.6.35.2. Is there an update available for this? Can I PM you more details on the issue? thks kyle
Hello,
Thank you for contacting us!
The latest version of ThemeRex Addons is 1.88.5 You can update all the bundled plugins to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://prodent.ancorathemes.com/doc/#getting_started_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Regards.
Thks for this info. I ran the Option 1 process on the staging site and ThemeRex Addons 1.88.5 is not listed there as an available update?
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. Our Tech support team will be glad to assist you with this question.
Regards.
Hi,
I just updated the theme and have two major issues: 1) on front page, where the google map is, I can’t see the title anymore which beofre update could be seen on top of slider… now the slider hides the header… when you refresh page, you see header, then it dissapears once loaded. 2) I don’t have menu visible on contact page any longer nor google map (while everything is configurated as before and worked before update) Thank you for enlightening me on how to resolve Kind regards
Hello,
Thank you for contacting us!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hi, I updated the wordpress version. Now Wp Bakery editor is not coming at Backend. Please tell me how to resolve this problem.
Hi, Problem is resolved. thanks
Hi Support, I purchased the Prodent theme with WPBakery Page Builder. There is a new version of WPBakery Page Builder butt I can’t update it!! The (Got WPBakery Page Builder in theme link) has an error. How could I update the builder??
Hello,
Please update bundled plugins using Themerex Updater plugin.
http://prodent.ancorathemes.com/doc/#theme_update_pluginAfter the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Thanks