Reply to the review comment from the seller. I do not know how to reply his false comment so I am re-reviewing.
"1. This client bought template 6 months ago and contacted support."
I have contacted you multiple time and you did not respond to my email until I was forced to put a review. I am not able to attach images or I would show it.
"2. Unfortunately the email was not delivered to me. So no reply"
Yes, that's an excuse how is it that you are able to receive emails now?
"3. He did not try to contact me via other channels like comment or profile page message."
There is a support email provided. I did not know if I was able to DM via profile page. I did not leave a comment as I am not online on Envato like social media. I come to buy and that's all. I email if I need support.
"4. Then after 6 months, he rated this."
Yes, I have the will to rate any product at any time. I do not have to explain this. However, I will. I was reviewing my purchases and found this item so I left a review.
"5. Now he deleted the review and add it again to see it in top."
Deleted the review? I do not care about being on top. All I did was update my review after my experience with your emails/response.
Your behaviour was very rude and misbehaving in the emails you sent 10 days back. You are trying to pressure me like I am wrong. Is this how you treat your customers? Pathetic man and now you are trying to humiliate me on my review by writing:
"Thank you for taking time to delete the old review and rate it again so that it appear on top. Great move."
This itself shows how childish and unprofessional your service is. Will never buy from you again,