I wanted to choose other reasons for my top rating, including a great design that stands the test of time and easy customization. But the main reason is their excellent customer service and support. My site suddenly had a few tech issues that I, and my domain admin, could not solve. But the Pixflow support exceeded my expectations and now my site is back to normal. I'm really grateful for their patience addressing the issues and glad that I decided to 'stick it out' when I was trying to fix it by myself and I did not buy another theme. This one really is great - simple, yet effective and easy to update.
Author response
Thank you for sharing your encouragement with us, It's our pleasure that we could help you in our help center. hope you enjoy our product and service even more :)
After recently updating WordPress, and failing to back-up my site, I effectively broke the theme. I contacted Pixflow and within hours they helped correct the site and it was up and running the same day. Speedy customer support = A+!
Author response
Thank you very much for your compliment :)
These guys are just amazing! Their support goes ABOVE AND BEYOND what the average or even above average dev does in this community! I can't recommend them enough and I have been around the block for a decade now! 6 STARS if I could, buy with confidence.
Author response
Thank you very much for your amazing compliment :)
very responsive CS
Author response
Thanks for your compliment.
Plantilla olvidada por los desarrolladores desde hace mas de un año que ya no funciona en moviles y diversos navegadores.
Me puse en contacto 2 veces con el soporte tecnico y como si oyen llover. Esta plantilla esta totalmente desactualizada. Si la comprais, perdereis el dinero.
Author response
Sorry to hear about your opinion about our template , you've sent a ticket in 29th of Dec 2017 which was answered in less than 4 hours but we did not receive any ticket or reply from you since then , so please be in touch with us in http://help.pixflow.net so we can find a proper solution for you.
by Neida 6 years ago
Wonderful support, thanx buddies!
Author response
Thank you very much for your compliment.
Great and very kind support!
And also a great theme!
Thanks guys for the great work you did!
The Theme looks very nice and clean but the code quality and customizability is terrible, not recommended for pruchase!
Author response
Thank you for sharing your review. If our theme does not meet your expectations, you can send a refund request. Also if you need help, you can contact our support team using https://help.pixflow.net/hc/en-us/requests/new .
Demo content import isn't working.
HTML-manual in the download refers to an online image which isn't there anymore: http://support.pixflow.net/wp-content/uploads/2015/12/S1.png
The theme is over 4 years old and it seems like the developer is not taking care of it anymore.
Author response
Sorry to hear about that , our support team answered your ticket in our help center with proper solution so please be in touch with us there.
Lots of error, no updates for fixing:
-Insert Image Impossiblity
-Layer Slider Problem
-Mobile Non-Responsive & Unexpected Behaviours
-And more...
Don't buy!
Author response
We had no report of those issues before. Please contact us via https://help.pixflow.net/hc/en-us/requests/new and we will help you ASAP.
Beautiful skin if the ONLY thing you want is the first page. ANY other content, blog, etc looks like crap. Also, getting other plugins to work with the custom sections is a complete pain. If they improve this so that you can better customize the look of inner content or use other plugins like sliders and booking pieces like Bookly I'll give it a 5.
Helpful and friendly support, but so slow...
Clean and neat design, great visual impact, easy to use. The author gives really good and fast support.
A very big thank you to Joseph! Helped me out when my website crashed after an update of WordPress. I responded to an earlier post on the forum and Joseph solved the problem for me. Very happy with that!
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