32 comments found.
Hi, how do I get the text on the homepage slider to stop sliding? I have just one slide and want it to remain static as opposed to sliding.
Dear Delphilips,
Kindly create a support ticket on our platform at https://support.themegeniuslab.com/. One of our dedicated support agents will assist you in resolving the issue you are experiencing.
Thank you.
Hi, can you help me with this? Quote: The package could not be installed. The theme is missing the style.css stylesheet. – WP with Elementor
Hello Agotatunde,
It seems like you might be attempting to install the entire theme bundle package. Please unzip the file and install only the theme itself. I believe this should resolve the issues.
Thank you.
The theme colors on the footer do not carry over to the mobile version. Is there a fix for this? Thank you.
Hi srberringer, I already fixed the issue, if you need any help feel free to contact at our support https://support.themegeniuslab.com/ Thank you.
Hi Team, Can you please update latest PHP hence, the theme is not supporting new WordPress 6.2 version. I appreciate if you can update the theme to new version
Hi aralimara,
We already updated the theme and our theme is fully computable with latest PHP and WordPress 6.2. We Already test our theme and there is not any conflict with latest PHP and WordPress version.
So you can use our theme Tension free.
Thank you.
Hi. I opened a ticket, can you check it, please?
Hello sir, we already replied. Please follow the support ticket. Thank you.
Hello, please my support has expired though I never used it. But I need your help on how to reduce the font size of the page title. It is too big . Please help
Hi, please create a ticket at general question category.
Please does this theme come with sample pages
Yes, the theme comes with sample pages. Thank you.
Hello! I’m making a website for a charity organization. I have 2 questions before buying:
1. How does the fundraising function (donations) work in this theme? PayPal and Stripe do not work in my country. Can I connect Woocomerce payment systems? I mean Woocomerce is for fundraising, donations (not for buying goods, items!).
2. For example, I create a project and write that I need to raise $100. Part of this money people will pay through the site, but part will be collected in other ways (direct transfers to the card, cash payments, and so on). But I also want to display this money on the site. Can I, as a site administrator, change the amount (how much money has already been collected)? Or is this amount set only automatically after the user’s payment?
I’m looking forward to your reply. Thanks. Sincerely, Irina.
Hi We used GiveWP fundraising plugin https://givewp.com/ . Our theme support all the feature that available on this plugin. Thank you.
Is it possible to have the red arrows on slides also display Vimeo videos?
Also when I add my YouTube link, it opens in new window regardless if I disable to check box to not open in new window.
Hi, Can you please create a ticket at our support forum. https://support.themegeniuslab.com/ Thank you.
Hi. Is the GiveWP Plugin already activated in the theme, or do I need to buy it additionally?
Hi, GiveWP is a free plugin you can install from WordPress Repository. Thank you.
How to create a cuase
Hello sir, For any kind of support, Please contact at our support forum https://support.themegeniuslab.com/ Thank you.
some section are missing in homepage-3 while importing demo
Hello sir, For any kind of support, Please contact at our support forum https://support.themegeniuslab.com/ Thank you.
does it support RTL?
is it compatible with Give plugin?
Hello sir, I am sorry right now RTL Not support. I will update in next version. Thank you.
Refunds are applicable if we have problems using it after purchase, if we do not like it?
Hi,
We only refund if you meet Envato refund policy. Here is an Envato Refund Policy.. https://themeforest.net/page/customer_refund_policy
Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.
Thank you.
Hi,
Please I will like to know if your WordPress template can work directly with Paystack WooCommerce Payment Gateway plugin (see https://wordpress.org/plugins/woo-paystack/) to receive donations via Paystack.
I do not want to use Give WP plugin or any other paid plugin.
Thanks and looking forward to your reply.
Chinedu
I am sorry.. This payment not work.. Thank you.
Hi, you support woocommerce payment methods for funding? I dont want eshop functionality, just woocommerce payment methods for funding Thanks
Hi, We used GiveWP plugin for Donation.. the getaway Donation plugin support.. Support our theme. WooCOmmerce for Shop not for donation. Thank you.
Do you have the HTML version of this theme? I would like to purchase that
Yes, Here is the HTML Version https://themeforest.net/item/proffer-fundraising-charity-html-template/29039056 .. Thank you.
Hi, how do I remove the button video on the “home style 1” on the right??
Still waiting an answer…
Hi KLAE, Already answered your question. Thank you.
I am so happy to say that finally my website is completed and live using this theme. I would like to say Thank you so much for creating this theme. and thank you https://hostingwithguru.com for developing our website. 
I strongly recommend this theme.
I need more information, something similar question like SmileMKT. Is it included GiveWP plugin with the theme or not? And can you provide more info about connecting paypal account for donations? thanks
Hi, We used GiveWP plugin for Donations. Here is documentation for PayPal settings https://givewp.com/documentation/core/payment-gateways/paypal-donations/ Thanks