48 comments found.
Hi There! Thank you for this awesome theme. I want to ask if I try to remove some thing from theme style.css. It still shows on the page source code CSS.
So please can you let me know how to remove it permanently? Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
After installing i have a problem with logo. it resizing after the page is loaded.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I try to download (again) the complete templates of progrisaas, but I can’t find the blog page. I have delete some pages of the progrisaas on my wordpress to clean all pages. But when I download again I can’t find the blog page.
Could you help me please ?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
There was another template on the website when were viewing. But when we downloaded the template, there were no such pages existed.
Would it be possible to issue a refund?
Thank you, Tim
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
There was another template on the website when were viewing. But when we downloaded the template, there were no such pages existed.
Would it be possible to issue a refund?
Thank you, Tim
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
can you create a demo for payment processing / payment gateway
Hi,
Sorry, we haven’t a demo for this function. But you can use the WooCommerce plugin for this
Thank you!
hola. es posible que me ayudes por favor.
No logro cambiar el logo de Progrisaas. He intentado a tráves de elementor, pero no encuentro la opción de editar el menú principal.
a través de wordpress aparece un botón sobre el logo, un lápiz, para cambiar el logo, pero la funcionalidad no está operativa. He intentado con distintos navegadores y no puedo.
Alguna forma de hacerlo a través del código?
muchas gracias!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
HI team,
I purchased & installed the theme. Is really great design. I used the demo importer to import demo 21. I am new to Elementor pro ( usually i use Avada or Divi ).
To complete this website (Demo 21) I would like to import some page for other demo example one page from demo 6 and one page from demo 15. How can I do that ?
Best
Hi,
First of all, we would like to thank you for your five-star rating!
1, We’ll send you homepages file to import via elementor template.
2, Please submit a ticket on our support system for support: http://oceanthemes.ticksy.com/
Best regards,
OceanThemes
Can you improve the compatibility with this popular plugin? There is some style conflict and the forms look strange – small fonts include
https://wordpress.org/plugins/newsletter-optin-box/Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
HI, We are receiving a 403 error code when we try to update any page from the elementor front end editor. Is there a solution for this?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I want to change the headings of blogs from H3 to H1 for SEO purposes. But we cannot find how. Could you let me know where in the theme we can edit this?
Thanks!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi! I have to enter my purchase code to enter a ticket but only have a license code: Item Title: ProgriSaaS – Creative Landing Page WordPress Theme Item URL: https://elements.envato.com/progrisaas-creative-landing-page-wordpress-theme-HWLE3KW Item ID: HWLE3KW Author Username: OceanThemes Licensee: Myrna Pruijn Registered Project Name: Moreno License Date: November 13th, 2021 Item License Code: FVCB45NS3P
What purchase code should I enter?
Sorry, to get technical support from us, please purchase the regular license on Themeforest: https://themeforest.net/licenses/standard , Thank you!
Hello, We are having an issue and this is urgent as the site is live already. After the elementor update, The header and footer not showing, can you please let me know the solution. thanks.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I purchased this theme and imported the demo data. Though, any changes I make to the logo, menu loader, or many settings, they display in the preview site screen but after publishing they do not reflect the changes on the live site. Can you tell me why these changes are not being pushed to the live site?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello. I always failed when I try to install plugins from https://oceanthemes.s3.amazonaws.com/. Those plugins are: OT One Click Demo Content, OT Portfolio & Revolution Slider. Everytime I try to install them it says ‘Download failed. cURL error 28: Resolving timed out after 10000 milliseconds’.
Even when I try to access the file directly by accessing the URL like https://oceanthemes.s3.amazonaws.com/plugins/ot_portfolio.zip, I cant download the file, it just stops downloading. Please help thanks.
Please help since I need to catch the deadline by today. Thank you so much.
I have managed to successfully download the plugin using other network, hopefully no further issue, thanks!
Great, Thanks!
Hello. I always failed when I try to install plugins from https://oceanthemes.s3.amazonaws.com/. Those plugins are: OT One Click Demo Content, OT Portfolio & Revolution Slider. Everytime I try to install them it says ‘Download failed. cURL error 28: Resolving timed out after 10000 milliseconds’. Please help since I need to catch the deadline by today. Thank you so much for your help.
Even when I try to access the file directly by accessing the URL like https://oceanthemes.s3.amazonaws.com/plugins/ot_portfolio.zip, I cant download the file, it just stops downloading. Please help thanks.
I have managed to successfully download the plugin using other network, hopefully no further issue, thanks!
Great, Thanks!
Hello, Can I edit inner sections of page with Elementor and Elementor Pro?
Hi, Yes you edit inner sections of page with Elementor and Elementor Pro, Thanks!
Hi there,
I’m running into an issue.
The menu items are not dynamic anymore when I use custom links in it. How can I make sure the menu items have the animation when using custom links in the wp theme?
Best,
Luc
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
using progrisaas from elements. it was all working find but now when setting us demo import the icons are all messed up.
https://pasteboard.co/9oTJqeG5lHGv.pnghow to fix this.
Hi,
Sorry, you need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Good morning, I am writing to you as I cannot change the logo in the theme. How can I do?
Hi, you can change the logo in Header Builder: https://oceanthemes.net/docs/progrisaas/1-header-content/