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We are sorry for the inconvenience. Our Ticksy support system is temporarily down. In a few hours it should start to work again and you will get your ticket replies.
hello do you have a HTML version to this theme?
There is no HTML version of the theme. Our partner customization studio can create it at $50. Feel free to submit your request at https://mockingbird.ticksy.com/.
Would it have all the short codes and web pages like the wp version?
For further details, please contact Mockingbird team at https://mockingbird.ticksy.com/. Thank you!
Dear Customers, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused. Thank you.
This is literally the most difficult theme to use.
Hello Conrad, if there are issues with the theme, guidance required, please submit a support tickets at https://ancorathemes.ticksy.comThank you.
Im am having a very hard time to get this theme to corporate, Im doing everything that the demo site has told me to do and its still not showing up as I would like
Hello, please check the issues with tech-support team, your tickets received. Thank you.
Dear Customers, the ticket system is to be in maintenance and temporary can be not available. Please check it a little later. All tickets submitted before will be replied ASAP. Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused. Thank you.
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email email@example.com
Sliders: Swiper Slider and Revolution Slider is not supported for the wordpress version 4.7.4. Kindly help!
Hello. Please submit a ticket at https://ancorathemes.ticksy.com/ to request another version of slider plugin and also your site details so support team could check the issue. Thank you.
Hello. I bought the theme ProGuards – Safety & Security WordPress, installed it and imported the Demo Content. When editing the homepage “Home 3” there is a problem: when setting of the parameter merge columns fields cannot be edited. How can I solve this problem?
Hello, please submit a ticket at https://ancorathemes.ticksy.com with your site details so our tech staff could check the issue closer.
I’m not able to change the theme color, even after making changes in accent color. Tried updating the theme after deleting the previous version, but no luck.
Hello, If you have issues to get colors/font changed via Fonts & Colors section please check following points:
- files permissions (make sure folder skin and files in it are writable);
- memory_limit (try to increase it for your WP if it’s less than 192M; consult with your hosting provider regarding this);
- no empty field (all colorscheme fields are filled with color codes);
- colorscheme you’ve edited is picked at Theme Options.
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
In case you have issues accessing our support website https://ancorathemes.ticksy.com/, feel free to contact the support operator directly via email at firstname.lastname@example.org specifying your purchase code. If you’ve already submitted a ticket and got no reply yet, please duplicate it via e-mail as well. Please take our apologies for any inconvenience caused and thank you for cooperation and understanding.
i want it exactly, all sections like demo link please…
Hello, we’ve got your support ticket. However as it’s seen from your website, demo has been already imported.
Does this theme work on the latest wordpress version? Hasn’t been updated since 2016
Hello. We have not faced any issues with the theme on WP 4.9 so feel free to install it. Usually it is enough to install the latest version of Visual Composer plugin which can be provided by the support team at http://ancorathemes.ticksy.com/ . In case you come across any issues, we will be glad to rectify them.
Hi! Just a short question: is it possible to put, on Home 3, a widget for “Shop”?
Hello. Thank you for your interest in this theme. You can place Woocommere shortcodes on Home and another pages in order to get products items, categories etc displayed.
Hello. On my site the visual composer was constantly breaking, and now he too ceased to work. Prior to this 2 times I received other versions of this plugin, but the problem still recurs. Help, please, solve the problem http://prntscr.com/iwz970 , http://prntscr.com/iwzc51
Purchase codes: a371a826-ef6b-4e84-ba16-9cdd7eca918a
Hello. Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Otherwise your site details required to check the issue. We’d appreciate if you submit a ticket at https://ancorathemes.ticksy.com/Thank you.
I bought this template, however, it comes with some fatal errors…
First, when I’m logged in as admin, the template fail to recognise that and I get many errors like:
Fatal error: Class ‘PROGUARDS_VC_ShortCodeAccordion’ not found in /var/app/current/wp-content/themes/proguards/fw/core/core.shortcodes/shortcodes_vc.php on line 384
Not sure if it’s related, but I’m using WP multisite installation…
When I suppress the error, I have another issue with saving an existing slider, which simply throws 500, also the slider is using images from proguards.dv.ancorathemes.com…
Also, installing demo content is creating a lot of different navigation panels of non of which seems to have a working links.
Can you please help me with getting this template to work?
Hello George, could you please submit a support ticket at https://ancorathemes.ticksy.com/ with your site’s access details so our tech team could check the issue. You can swap images to yours, however 500 error should not be related to images location. Thank you.
I would love to, but I purchased the item like half a year ago but didn’t install it until now… so the support is expired. I know it is entirely my fault buying it and then waiting so long actually to use it. Nevertheless, is there anything you can do in this case, except renewing the license which is like buying the template for the second time? I would really appreciate if I could get some support since I purchased it. Thank you.
Hello, please submit a ticket under Presales category – no purchase code required in this case. Thank you.
solved, had to install it with duplicator, but now it works (although, no support for multisite)
Hi, fine, thank you for ticket submitted. You can set multisite up now, after the theme’s installed, I believe.
Hello. Site pages take a long time to load. It is impossible to visit the site. I did compression of photos and CSS http://prntscr.com/jf628m. The site is still very long loaded http://prntscr.com/jf633p , http://prntscr.com/jf62te. Help please correct this problem.
Hello, have you optimized images before you’ve uploaded ones? Make sure you have cache plugin on your site as well. Also check if there’s no files unloaded with 404 error, check it with http://gtmetrix.com/ for instance. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi – Is it possible to change whole site color scheme from Orange to any desired colours?
Thank you for your interest in our theme!
There is color scheme editor in theme and you can change accented colors there: http://pro-guards.ancorathemes.com/doc/images/theme_options_color.png
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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