The dropdown for the Main Reason for my rating only let me choose one option, but if I could, I would've chosen all of them. Very nice theme, customer support has been fantastic, and the ease of use has been wonderful.
Great theme, easy to work with. Had one minor bug after I upgraded to 5.3 and the author responded immediately with a quick fix and stated they'd implement fix in next release permanently. Highly recommended!!
The theme did not come with the needed images that are being advertised in the preview. I felt like we were shown one design and sold something else.
We truly appreciate your insight. Unfortunately our support does not have any record of your message mentioning above described problems. Our support would surely be glad to assist you. By the way, giving one star rating without contacting the support is a bit unjust, don't you think?
Related to demo import - have you followed the demo import procedure outlined in the theme documentation: http://documentation.bold-themes.com/prohauz/getting-started/ ? Have the problems occurred during the import?
Anyhow, if you are not going to use the theme and have no use of it, please request a refund here: https://themeforest.net/refund_requests/new and we will approve it.
This is hands-down our agency's favorite non in-house theme. It is the most flexible, has tons of options for customization, and can help you get work done much quicker than other themes. It is THE BEST!!