Hello , i want to use a blogger for my homepage but the layout : news doesn’t work
The blogger feature can be used to show posts/pages/events since the shortcode supports these post types only. Alternatively, you may use any other plugins to implement needed feature on your website.
Hi there, I have purchased your theme almost two years ago. Its great and I have received positive feedback from both parents and school stuff. Now, this is the first time I noticed that the theme has been running extremely slow. It takes about a minute to load the home and interior pages. Would you please take a look and let me know if there is anything I can do to improve loading time: http://dcbilingual.org/
You may analyze your website with gmetrix tool at https://gtmetrix.com/ – it will show you how you can optimize your website. Also please check this article on how to speed up your website: http://www.sparringmind.com/speed-up-wordpress/
Is this theme Wordpress 4.8 compatible? Last update to it was pretty much last year, quite a while ago.
Yes, this theme is compatible with the latest WordPress version, it is also set on schedule for update, and theme update will be released in a short while.
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket by this link: https://mockingbird.ticksy.com/
Is theme php 7 compatible? Thank you
It should work fine with php 7 version. If you get any issues/questions related to this question, please suubmit a ticket at https://axiom.ticksy.com and provide more details (your website info, issues you got, etc) and our technicians will take a closer look.
Hi! How can I active the main menu on a category page? Thank you!
Main menu is displayed on all pages by default, there is no option to enable/disable it on some pages.
If you don’t have it for some reason, please check if any 3rd party plugins are activated and can cause the conflict with the theme.
If you still have the same issue, please submit a support ticket at https://axiom.ticksy.com/ to take a closer look at the issue.
Hi, I contacted your support team some weeks ago about gravity forms and Ninja forms not working with the theme. Your team said it was not responsible for these plugins working but they are the most popular form plugins available and I’ve never had a problem with any other theme. My support has run out but I still need help. I contacted Gravity Forms and they say:”A theme following WP core best practices should not cause an issue like this. The theme developer should take care of this and check what his theme is doing to fix the issue as according to your own testing is not an issue with Gravity Forms only it’s also happening with Ninja Forms. So it’s clearly something done wrong in the theme…” Thanks in advance for any help on this.
The support ticket was closed as you informed the operator that Ninja forms plugin is working fine with the theme: http://prntscr.com/k0aqe8 We do not guarantee the theme full compatibility with all 3rd-party plugins.
In case you are still having compatibility issues, you may contact our Customization studio at https://axiom.ticksy.com. Please submit a support ticket to category “Request Customization”. The team of developers can make the needed changes for you.
You are correct but I was mistaken and the error reappeared. I have used Gravity forms and Ninja forms successfully with all other themes I have purchased and I have purchased a LOT of themes. These are the most popular form plugins. I stand by Gravity Forms comment in the previous thread. This should not be a customization but something that the theme should improve. Thanks for your reply.
I have just tested Ninja form on your website. It was successfully submitted. Please check the screenshot: http://prntscr.com/k1yggl Do you receive messages to email?
Yes, thanks for trying. I receved it. This is the issue. https://prnt.sc/k25tio
Please check your email. Thank you!
Hi but you just sent me the same email as before. Thanks for the screenshot http://prntscr.com/k0aqe8 but I had made a mistake. I was mistaken thinking the plugin was working but I later realized it wasn’t working properly as the email entries were unformatted. I still maintain that this theme should work with these top plugins. Gravity Forms and Ninja Forms.
We are not sure what email you mean. We have never sent the same replies to you. Our Support team has requested your Wordpress details via email to see if we can do something for you. Please reply via email. Thank you!
The forms issue was solved. Please rate the theme/service in your Themeforest account -> Downloads. Thank you!
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