axiomthemes

axiomthemes supports this item

Supported

47 comments found.

Hello , i want to use a blogger for my homepage but the layout : news doesn’t work

Thank you

Dear Customer,

The blogger feature can be used to show posts/pages/events since the shortcode supports these post types only. Alternatively, you may use any other plugins to implement needed feature on your website.

Regards,

Hi there, I have purchased your theme almost two years ago. Its great and I have received positive feedback from both parents and school stuff. Now, this is the first time I noticed that the theme has been running extremely slow. It takes about a minute to load the home and interior pages. Would you please take a look and let me know if there is anything I can do to improve loading time: http://dcbilingual.org/

Hello!

You may analyze your website with gmetrix tool at https://gtmetrix.com/ – it will show you how you can optimize your website. Also please check this article on how to speed up your website: http://www.sparringmind.com/speed-up-wordpress/

Is this theme Wordpress 4.8 compatible? Last update to it was pretty much last year, quite a while ago.

Hello,

Yes, this theme is compatible with the latest WordPress version, it is also set on schedule for update, and theme update will be released in a short while.

Dear Customers,

If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket by this link: https://mockingbird.ticksy.com/

Is theme php 7 compatible? Thank you

Hello,

It should work fine with php 7 version. If you get any issues/questions related to this question, please suubmit a ticket at https://axiom.ticksy.com and provide more details (your website info, issues you got, etc) and our technicians will take a closer look. Thank you!

itxaso

itxaso Purchased

Hi! How can I active the main menu on a category page? Thank you!

Hello,

Main menu is displayed on all pages by default, there is no option to enable/disable it on some pages. If you don’t have it for some reason, please check if any 3rd party plugins are activated and can cause the conflict with the theme. If you still have the same issue, please submit a support ticket at https://axiom.ticksy.com/ to take a closer look at the issue. Thank you.

Hi, I contacted your support team some weeks ago about gravity forms and Ninja forms not working with the theme. Your team said it was not responsible for these plugins working but they are the most popular form plugins available and I’ve never had a problem with any other theme. My support has run out but I still need help. I contacted Gravity Forms and they say:”A theme following WP core best practices should not cause an issue like this. The theme developer should take care of this and check what his theme is doing to fix the issue as according to your own testing is not an issue with Gravity Forms only it’s also happening with Ninja Forms. So it’s clearly something done wrong in the theme…” Thanks in advance for any help on this.

Hi but you just sent me the same email as before. Thanks for the screenshot http://prntscr.com/k0aqe8 but I had made a mistake. I was mistaken thinking the plugin was working but I later realized it wasn’t working properly as the email entries were unformatted. I still maintain that this theme should work with these top plugins. Gravity Forms and Ninja Forms.

juliasanta

juliasanta Author Team

Hello,

We are not sure what email you mean. We have never sent the same replies to you. Our Support team has requested your Wordpress details via email to see if we can do something for you. Please reply via email. Thank you!

Regards

juliasanta

juliasanta Author Team

Hello,

The forms issue was solved. Please rate the theme/service in your Themeforest account -> Downloads. Thank you!

Regards

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