360 comments found.
Hi, is it possible to block Google Maps Javascript?
Hi @boogie_woogie,
With the Proton theme, it is indeed possible to restrict or block certain JavaScript functionalities, including the Google Maps JavaScript. By implementing custom scripts or configurations, we can ensure that the Google Maps JavaScript is disabled on your website. This can be particularly useful if you have privacy concerns or any other specific requirements regarding the use of Google Maps on your platform.
Feel free to ask for anything you need.
Kind Regards
hello,
is it possible to display a video in a project page?
Hi @VirtuHouse,
Absolutely, you can easily enhance your portfolio by embedding videos. Including dynamic visual content like videos can significantly enrich your portfolio and make it more engaging for viewers. To embed videos, you can utilize various platforms such as YouTube, Vimeo, or even directly upload video files. Simply grab the embed code from the respective video platform and paste it into your portfolio editor. This will seamlessly integrate the videos into your portfolio, allowing visitors to watch your work in action and gain a deeper understanding of your capabilities. Moreover, by strategically placing these videos alongside your project descriptions, you can effectively showcase your expertise and highlight the value you bring to the table. If you need any assistance with the process or have any other questions, please feel free to reach out.
Kind Regards
Hi there, I am seeing : Google Maps JavaScript API has been loaded directly without a callback. This is not supported and can lead to race conditions and suboptimal performance. For supported loading patterns please see https://goo.gle/js-api-loading in the dev console. How to get rid of it? Thx and best, c—
Hi,
We’re sorry for the late reply, we were not working at the weekend,
Can you please reach us at info@neuronthemes.com. We will do our best to assist you with your concerns.
Feel free to ask for anything you need.
Kind Regards
After updating my WP Bakery plugin with the latest you provided (6.5.10) my website boxed state broke and it is now full width. Tried with other versions (6.9.0 and 6.11.0) but the problem persists. Installed 6.5.0 as it is the one that keeps the site intact but I want to be able to update to latest without problems. What should I do? Don’t have support as it expired but I haven’t asked for anything this far so if you can please help…
Hi,
We understand that your support has expired, but we want to assure you that we are still here to help. So please don’t hesitate to send us an email at info@neuronthemes.com. We will do our best to assist you with your concerns.
Feel free to ask for anything you need.
Kind Regards
Hello, I am considering to buy this theme. However, I cannot fully see the Demo – you have two, Modern demo and Dark demo – neither of them is working. At first I could see tha main page, but after clicking on some image, it ended on blank page. Now if I close the tab with the preview and open it again and go to Demo again, I see blank page with menu only or it navigates to 404. I tried Firefox and Chrome, both the same problem.
Hi,
Here are the links to reach our demos, make sure to follow them, as we’ve just checked the demos and everything loads alright.
- https://neuronthemes.com/proton/classic/
- https://neuronthemes.com/proton/dark/
- https://neuronthemes.com/proton/modern/
Feel free to ask for anything you need.
Kind Regards
Hi,
I updated my website to the newest version of Proton and have the same issue as described by user “gmashworth” regarding the loss of margins (pages are now full width), and I was wondering when the theme is updates to fix this issue or what the given solution was to solve this?
Thank you so much in advance and with kind regards, Martijn
Hi Martijn,
We’re sorry for the late reply, somehow we’ve missed your comment.
If you’re still facing the issue, please reach us via the conatct form in our profile so we can help you.
Kind Regards
I’m having a fatal error with this theme since my hosting went to php 8.0. Worpress is up to date, seems to be wpbakery plugin. Any help possible? Thank you
Hi,
Can you please reach us at our support system, or via the contact form in our profile?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need. Kind Regards
Has anybody else experience changes to their page layouts, having installed the latest WPBakery update? After updating, I’ve lost the margins either side of my pages (they now stretch to full screen) and I can’t seem to amend them. I’ve even tried to reinstall the theme, hoping it would reset the pages, but that hasn’t worked. I’d appreciate any ideas as to what has changed and how I can change it back. TIA
Hi,
Can you please reach us via the contact form in our profile? So we can take a look at what’s going on.
Feel free to ask for anything you need.
Kind Regards
I’ve sent you three email, two over the weekend and one today. It’s strange because it doesn’t seems to have effected the post or portfolio pages.
Please check your email now.
I contacted WPBakery and their response is below… I did email this to you also.
The issue can occur if the older visual composer (now WPBakery Page Builder) was modified by the theme author by customizing the existing elements and adding the new one’s. Now when you updated it, the customization made by the theme author was lost which causes the issue. You can check it with the theme author if there is any way to preserve the customization done by him with the latest version, so that such an issue can be avoided at your end.
My friend, I left this comment 11 days ago, I responded to your email 11 days ago and I paid for another 6 months of support yesterday and sent a support ticket yesterday. The theme needs updating so it corrects the issue with the latest WPBakery update. Please.
Hi,
Sorry for the late reply, somehow we’ve missed your comment.
I’m seeing that the support agents have already solved the issue you were having.
Feel free to ask for anything you need.
Kind Regards
Hi, Can i install on localhost first and then on hosting?
Hi,
Yes, of course, you can install it on localhost and then migrate it to the live server.
If you need help with anything, feel free to reach us at our support system.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Since WP 6 has been released, I don’t dare to update my site because I don’t know if Proton is still fully supported. Any news there?
Hi,
We’ve already tested the Proton theme with WordPress 6.0, and the theme is fully compatible with it, but just to make sure that nothing will go wrong, please create a backup of your site before updating the WordPress.
Feel free to ask for anything you need.
Kind Regards
I have a question about this theme, which I have purchased. But I had a feeling you won’t answer because you’ll want me to purchase another support renewal. However, the price is $17.63 when I’m not logged in, then when I log in the discount isn’t there anymore and the cost is $41.13. No offence, but money is tight and I’d rather pay $17.63 to ask one question than pay $41.13.
Hi,
After the theme purchase, free 6-month support is included. However, once the free support expires, you’ll need to pay to extend the support.
As you can see in our comment section on our themes, we respond to any question in a short period of time. Also, our ratings can confirm our fast and quality support.
If you have any questions regarding the product that require simple instructions, you can use the contact form on our profile or check the Neuron Help Center for any already answered questions.
However, if you require direct assistance on your site from our team the support plan is needed.
Feel free to ask anything you need.
Kind Regards,
NeuronThemes
I understand that, but surely you appreciate my point. If I was to buy the theme as a new buyer, I would be charged $17.63 for support. But as an existing customer, I have to pay $41.13 – why not make the discount available to everyone? I’ll put my question to you via your contact form, but I have a feeling you won’t be able to answer. Thanks for replying anyway.
Hi,
We’ve received your email and we’ve already responded to it, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Is it possible to alter the portfolio listing? For example add the Jetpack slider, so one image is shown, but there’s several images you can slide through, rather than display all images on the page.
Hi,
We’re so sorry for the late reply, somehow we’ve missed your ticekt.
Can you pelase reach us via the contact form in our profile, we’ll help you from there.
Feel free to ask for anything you need.
Kind Regards
Hi, there is an update for WPBakery Page Builder available for a while – when will it be available through your theme?
Hi,
Can you please reach us via the contact form in our profile, we can provide you with the latest version of the WPBakery Page Builder plugin from there.
Feel free to ask for anything you need.
Kind Regards
hi
Does this theme support elementor and rtl ? What page editor is used ? And we want to translate this template into Arabic and Persian … is it possible?
Hi,
1) The theme uses the WPBakery Page Builder plugin.
2) We don’t know if the theme fully supports the RTL, but some sites were done with RTL from our clients and they haven’t had any problems.
But if you’ll face any issues while working with our theme, you can always ask for help at our support system, and our support agents will help you solve all of the difficulties you’ll face.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
I´m sorry to write you another comment here, but I really need an answer for an open ticket!! (Number: #2981255) It´s been already over two days and I need instant help!
Hi,
The support agents have already responded to your ticket.
Feel free to ask for anything you need.
Kind Regards
Hey, i´m sorry but it seems that your ticket system is a bit buggy. After you turned it to private I can´t see it anymore. I started a new private ticket yesterday (#2983700) P.S.: Feel free to delete these comments here.
Hi,
The support agents have already responded to your new ticket.
Feel free to ask for anything you need.
Kind Regards
Hey. I´m kean on buying your theme but I wonder if it´s possible to center the filter options. They are left in the demo. And if it´s possible to get rid of of the word “filters”?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Yes, of course, you can change the style of filters to whatever you want, so you can position them at the center and remove the word “filters”.
Feel free to ask for anything you need.
Kind Regards
Hi, I have Protone 1.4, I did install the last version of wordpress 5.9 and my site is not working well, is the theme working properly with this version of wordpress?
Thanks very much, Lucia
Hi Lucia,
Please make sure that you’re running the latest version of the theme which is version 1.4.7.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
For more, please reach us at our support system, or via the contact form in our profile?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
It’s working!
Thanks very much! Lucia
You’re welcome anytime.
Feel free to ask for anything you need.
Kind Regards
Hello again, I realized that since I updated the theme the portfolio is not working as before, I see the title of all the portfolio pages and before it was not displayed and when I try to edit the portfolio items I don’t see the WPBakery Page Builder layout, just the classic mode (in the normal pages is working properly).
Thanks very much, Lucia
Sorry, the WPBakery Page Builder layout is working now, is just the title of the portfolio that I can’t get rid of…
Hi,
Can you please reach us at our support system, or via the contact form in our profile?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi, I wrote you to neuronthemes@gmail.com a few days ago, is that ok? I have not support because I purchased the theme 2 years ago, now I just did an update.
Hi,
Can you please write us to this email address: support@neuronthemes.com.
Feel free to ask for anything you need.
Kind Regards
Hi, is your theme compatible with WP 5.9? Thanks
Since I have uptaded last version your theme on WP 5.9 I can’t see any image on single portfolio page. “Gallery Upload images in single gallery.” in Single options of every posts (post tyle: Portfolio Single) doesn’t work anymore. Please help me!!!
solved.
Hi,
The theme is fully compatible with WordPress 5.9, so you can freely update it.
Feel free to ask for anything you need.
Kind Regards
Hi,
Please make sure that you’re running the latest version of the Proton Theme.
Proton Theme Version 1.4.7
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
Feel free to ask for anything you need.
Kind Regards
Fixed! Thank you very much 
You’re welcome 
Feel free to ask for anything you need.
Kind Regards
Hi, I would like to buy a second license. Is a new update planned? The last update is from March 2021. Regards NW
Hi,
We will release an update of the theme if anything breaks up, but at the moment, everything is working fine, if you have noticed an issue, please tell us and we will help you with that.
Feel free to ask for anything you need.
Kind Regards
