312 comments found.
Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides prowess/woocommerce/content-product.php, prowess/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0, prowess/woocommerce/product-searchform.php version 3.6.0 is out of date. The core version is 7.0.1 how to fix?
Hi there,
Thanks for writing in! When it comes to WooCommerce files, you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Qode Interactive
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hi there, nice theme. the image displayed on social media networks for the website url is still defaulting to the theme image? i have changed anywhere and everywhere that i can see in the backend. can you help?
Hi there,
Thanks for writing in!
Please navigate to Prowess Options > Social Networks > Open Graph and replace your image over there.
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello,
I find that the response time on support is very long while I answer a few minutes or less after the support (+48 hours between each response sometimes), is there something that explains this long response time?
I have to put my website online on Monday and WooCommerce is not compatible with the theme on the mobile version… Can my ticket #236834 be answered please? It becomes very stressful.
Thank you so much !
Hi there,
Thanks for writing in! Our usual response time is within 24h and we do see that your request has been responded within that timeframe.
If you need any further assistance feel free to continue the conversation with our support team.
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Hello – The theme is giving me a critical error that doesn’t allow me to edit any pages or plugin settings. The message i’m seeing is “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
The only plugin that is not updating at all is the WPBakery, i’m not sure if that’s the reason or not. Any help/support would be greatly appreciated.
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
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Hi!
when i try to edit or create event (Timetable Responsive Schedule For WordPress) in the page of event the section of event hours show “There has been a critical error on this site. Please check your site administrator’s email inbox for instructions.” and its imposible to modify or create.
please help me!
Se ha producido un error del tipo E_ERROR en la línea 261 del archivo /homepages/32/d4297620718/htdocs/wordpress/wp-content/plugins/timetable/post-type-events.php. Mensaje de error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /homepages/32/d4297620718/htdocs/wordpress/wp-content/
Hi there,
Thanks for writing in! We would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and provide you with the latest version of the Timetable plugin.
Thanks
Support
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Sorry but, when i try to use your support form, i get the message “The support of this purchase code is expireted” i need a soluton for this 
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end and provide you with the latest version of the Timetable plugin
Thanks.
Support
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i wrote 3 days ago….
Hi there,
Could we get your ticket ID so we can check? Thank you!
Support
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235685
Hi there, We do see that your request has been responded so please check this out.
Thank you for your patience.
Support
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Its no posible to change/update/ delete
<meta property="og:image" content="https://prowess.qodeinteractive.com/elementor/wp-content/themes/prowess/assets/img/open_graph.jpg"/>im using Yoast SEO and this meta persist on top
Hi there,
The options regarding OpenGraph are pretty limited on our themes, reason for that is that there are many cool plugins that you can use to extend these features. I personally like this one – https://wordpress.org/plugins/wp-open-graph/
Also there is Yoast, which is most popular in WordPress community – https://wordpress.org/plugins/wordpress-seo/
If you need any further assistance you are more than welcome to continue the conversation on our support help center.
Thanks.
Support
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HI!
i try to create a team and all ist ok but when i try to pen the specific team mate url its redirect to home.
the error its the same tha your example web:
https://prowess.qodeinteractive.com/team-member/bruce-bailey/im using your widget team and click on name of teammate.
please i need finish my work and this is a bug…..
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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Hello, i wanted to activate my “slider revolution” key, but cant find it. In the description of the theme it says “included”. Can you show me where i find it? Best regards, Christoph
Hello,
The plugins that you got after the purchase, like Slider Revolution, are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support period has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Hello, I am waiting for a response to a query on the web, this is my request number #229384 Thx!
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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hello, do you have the theme installation file? How can I transfer demo content, I would appreciate if you share installation information. have a nice day.
Hi there,
You should import the content by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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I created a ticket 4 days ago regarding the fact the my Shop page is not working properly and the only response I got was to turn off my plugins and check for a conflict. I have the theme installed on a dev server with no other plugins other than the ones that came with the theme, and I am still not able to display my Shop in the same way as the demo site. I won’t go into further details in this public thread, but I am looking for a response and have submitted multiple comments to my support ticket in response to the “turn off plugins” answer I received, with no reply. When can I except service to my ticket?
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your tickets have now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
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When the new update will be released? Website has been updated to the newest version, but I have lost access to all the pages. Is there a way to fix it? My support expored
Hello,
The current version of the theme should work correctly with the latest version of WordPress.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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hi, i am my demo import process is taking very long. it goes to 68% and doesnt go any further. i refreshed it once and it got to 72% but thats the highest it goes. i could do XML import but will that affect anything in terms of layout?
thanks
Hello,
If the demo import didn’t finish properly, you can try importing via XML import, just make sure to navigate to Appearance > Menus and delete menus first so they won’t get duplicated if you try importing demo again.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
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I have an active license for support yet each time I go to open a ticket, I receive a disgusting message stating my purchase code has expired. How can we resolved this filthy issue with your support system and get me the support I am paying for??
Hello,
Please make sure to fill in the form as shown in screenshot First enter your purchase code, then select the profile (in this case Select) and then theme.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
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hello, I noticed that the theme has problems running with php 8.0 or higher, WpBakery doesn’t load correctly in the “events” section, the “Timetable” plugin (included) is stuck at version 6.8 while currently they released version 7.2. Can you tell me if a new update is planned, given that the last one dates back to October 2021? Thank you
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version. You can also let our support agents know what troubles are you experiencing with PHP 8.0 and they will check.
Support
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does it support elementor PRO?
Hello,
We haven’t tested the theme with Elementor Pro. All of the features displayed in the demo and listed in the Theme Features list can be achieved with theme options, templates, custom shortcodes and free version of Elementor.
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I’ve updated the theme to 2.1 but I can’t register the latest version, I did all the suggested things listed in you help center to fix the “please wait” error but nothing seems to work. Can I download the previous version somewhere? Is there something else to do to fix this error? thank you
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with registration.
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will do thank you!
Support
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Hi, I am about to update server to MariaDB 10.6, is your theme compatible with this version?
Hello,
If the server is supporting WordPress then theme shouldn’t have any issues. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.
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Hello, I can’t import demo data. I’m always getting error 504 Gateway Time-out error. I tried for xml and online import and always getting same error. I have to import demo data. How can we solve this problem?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you with demo import. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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ok. no need anymore. The import is successful now . thanks.
Hi there,
We are glad to hear this, feel free to turn to our support team for any further assistance you need.
Thanks
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Hi Select Themes
I purchased the Prowess – Fitness and Gym Theme; however, the Slider Evolution plug-in (included) requires registration and the Item Purchase Code received in the download does not work during the registration process.
Could you please advise the correct method for activating the slider plug-in and/or provide the correct registration ID?
Hello,
Thank you for reaching us!
The plugins that you got after the purchase, like Slider Revolution, are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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When I import demo its stuck on 40% i have raised the ticket still no replay from them
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hi There we have been using this theme for a couple of years now; and we notice that it is not compatible with php8?
Hi there,
Thanks for writing in! We do see that the Prowess theme is PHP compatible so please check if you have the latest version of the theme and its plugins.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped.
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